I signed a contract with Nova Birth Services LLC in July of 2025. In order to secure the doula…read morebirth and postpartum overnight services, we paid a 50% deposit on both services totaling $3050. In November, I was diagnosed with severe preeclampsia and hospitalized. Due to my condition, I had to deliver my baby early via emergency c-section at just over 31 weeks. My baby is currently in the NICU. I wasn't able to have a prenatal in-home visit due to my hospitalization and was given very short notice of my emergency C-section due to my declining health. After my birth, I was put on magnesium, and my baby was sent to the NICU. My husband and I were both so terrified that the last thing I was thinking about was having my doula attend. I was afraid for me and my baby. I reached out to Shannon after my birth and asked if I could cancel the postpartum doula services because of the new financial strain of NICU costs/my hospitalization. She informed me that if I canceled the postpartum doula services, that both contracts would be void, and all services would be considered rendered. Remember, I did not receive a prenatal visit nor birth services due to my medical condition & hospitalization. The contract I signed stated that if the doula wasn't at your birth, you would be entitled to eight hours of postpartum services. Shannon explained that because I paid a 50% deposit on both services, none of the services were paid in full so I would receive nothing else moving forward. Although we had paid $3050 and the birth doula services were $2100, I would need to pay an additional $900 in order to receive the eight hours of postpartum services. She said I could "take it or leave it" and that she would not move money from one contract to another. I was shocked at her response. There was no solution offered where I could receive any services post-birth for the $3050 we had paid. More money had to be paid. This was literally the worst experience of my entire life, and I received no care or compassion at all from Shannon. She maintained that her responsibility was to her staff/business. During our phone call, I was talking about my hospitalization and she mentioned that all of her clients were hospitalized. I clarified that I wasn't hospitalized because I was giving birth. I was hospitalized due to severe preeclampsia and potential organ failure. Trying to work things out with her made a horrible situation even more stressful and terrible. She refuses to budge and maintains that we will not receive any postpartum services if we don't pay extra. My husband and I feel as though we have paid $3050 and have received nothing. We did not receive a prenatal appointment, doula birth services, or any postpartum care. Please see the last email I received from her.

First -- if you're on the fence about hiring a doula for your first baby, do it. And if you're…read morewondering who to choose, the answer is Shannon. As a first-time dad, I can honestly say Shannon was invaluable -- not just for my wife, but for me too. From the start, she made us feel comfortable, informed, and genuinely prepared for what was ahead. She has this calm, thoughtful, and considerate presence that immediately lowers the temperature in the room. Nothing ever felt rushed or overwhelming because she helped us understand what was happening and what our options were. During labor, Shannon was incredible. She didn't just support my wife -- she supported us as a team. She walked us through next steps, explained the choices being presented, and made sure we felt confident in our decisions. One thing that really stood out to me was how she helped me help my wife. She showed me exercises and techniques I could guide her through to ease labor and keep things progressing. That made me feel involved and useful instead of helpless, which meant a lot. After the birth, Shannon's support didn't stop. She came to our home for a postpartum visit and helped us process the entire experience. She walked us through what to expect physically and emotionally in the days and weeks ahead, what to watch out for, and answered all of our first-time parent questions without judgment. She even helped find us a pump -- such a thoughtful and practical gesture that shows how much she truly cares. Shannon doesn't just provide information -- she provides confidence. As new parents, that's everything. We felt supported, knowledgeable, and empowered every step of the way. We can't recommend her highly enough. If you're considering working with Shannon, you will not regret it.

Wife and I tried to use this service to hire a night nanny. They wouldn't give us a straight answer…read moreabout whether the providers they contract with are vaccinated. Eventually they did tell us that they don't and can't confirm that. The candidates we were connected to seemed great, but the interaction with the agency left a sour taste in our mouths. We felt like we'd be given the runaround whenever we had a hard question for them, which isn't a good way to start off. Leaving this review just so people know the agency believes they can't confirm vaccination status of its providers or require that providers be vaccinated. The founder said very few people get the flu shot anymore - big red flag! Edit: Since leaving this review, the company has contacted us implying that our negative review might come to the attention of our employers. I'm curious to see their response! What an experience. Buyer beware. Edit 2: Their reply here says they never said they'd contact our employers. Here is what they said, verbatim: that we would "receive a public response from us where it's discoverable by your employer and anyone else that may want to help your family in the future." We're smart enough to read the implication.

Faith and the NOVA team are truly first rate…read more Expertise is on pace with any doc we spoke to. The guidance and peace of mind was priceless. We cannot recommend them enough. Easily the best money we've spent in regards to the birth process. Joslyn has been a huge help with the baby at night and treats him like her own. She has offered expertise and little hacks here and there that have made a huge difference for us in getting acclimated as new parents (hello pace feeding). we only wish there were more of her! We feel so blessed to have found NOVA and confidently recommend them to anyone, even though we would selfishly like it if we could keep them for ourselves. God Bless!

The care here was unremarkable, but I think something sketchy is going on with their referrals. I…read moreneeded a referral to pelvic floor physical therapy, and instead of writing out a normal referral that I could take to any provider, they gave me what was essentially a coupon to one specific practice. I had to ask them for a real referral during my next visit because that practice wasn't covered by my insurance. Then I needed some routine laboratory testing and they sent it to a bizarre lab that my major insurance doesn't cover, instead of the many that it does, without discussing it with me. I ended up with a surprise $300 bill. I'm not going back.

I received the care I needed and desired from the gyn I was seeing. Once I became pregnant I was…read moreswitched to another Dr without warning. It soon became very clear that making sure my physical and emotional comfort were not a priority. As I neared my second trimester I switched to another practice.

I inquired about a new patient transfer and was told I'd be contacted within 10 days, only to be…read morecontacted same day because one of the nurses "had time to spare" who ended up leaving a voicemail. A month has passed & I still haven't heard from them, so I sent an email for my request to be canceled and heard back the same business day. TLDR: they are too busy and overwhelmed to take on new patients, too swamped to communicate within the timeframe they set for themselves, and all too happy for new patient inquiries to see themselves out. This practice is probably great if you're already an established patient (though from the reviews, highly doubtful), but if you're seeking to become a new patient -- run for the hills and look elsewhere, your time will only be wasted.

Absolutely horrible place that doesn't care about pregnant women. The receptionists are some of the…read moreworst you will encounter and are callous and rude. I left a bad review on Google and the 'Office Manager' left me an incorrect email address to contact them at. Disrespectful at all levels. Do everything you can to avoid this place. It's clear they don't care about their clients.

I really enjoyed working with Laci. I loved how knowledgeable she was and how she willing she was…read moreto answer all my questions and work through all my breastfeeding issues. The care plan she created was easy to follow and it really helped get my little girl to start feeding correctly! I especially loved her pump bar in her office, where I could test out the different pumps and see what worked best for me. I recommend her to everyone!

Laci is the best! I took her baby wearing class, and it was a huge boost to my confidence. The…read moreclass was well organized, and she was able to answer the group's questions with ease. She's not only extremely knowledgeable with baby wearing and breastfeeding, but she's warm and caring. I will definitely refer all my pregnant friends to Laci.

Had a fantastic experience with two different night nurses while spouse was away. Excellent…read morecommunication with caregivers and coordinators. Took great care of my infant overnight. Followed instructions regarding care and feeding. Even washed pumped parts and bottles and made up bed ( sofa sleeper) I had set up. You don't need an extra bed, but we had one. Nurses had infinite patience with my fussy infant overnight. The service is expensive, but well worth it if you can swing it. I would absolutely use their service again.

We hired a night nurse from let mommy sleep to help with overnight care for our week+ newborn. The…read morenurse arrived at 10 PM and when I went to check on her at 12:30 AM, she was asleep holding our baby in a nursing chair. Needless to say, I asked her to leave but she tried to tell me she was watching a podcast on her phone. The reality is: I entered the doorway, asked how things were going and for 3-4 seconds the nurse was unresponsive with her head on her chest and then she aroused and showed me the bottle she had fed our baby. When I brought this to agency director Erin's attention, she iterated the same thing the nurse said and then continued in a patronizing fashion to to say the phrase, "it sounds like you had a rough night" without taking into any consideration of the actual weight of what occurred. I know this place has good testimonials but in the absence of any google reviews, who knows what to trust. I just know our experience left us shaken and frankly appalled by the follow-up on Erin's behalf. At least make up something that you'll look into and take these matters very seriously - none of that except kept repeating the asinine "it sounds like you had a rough night." Erin, it would've been much rougher if our baby had rolled off the nurses lap due to a complete disregard for any semblance of professionalism and btw, still waiting for you to escalate this to your manager per the email I sent this morning. I would hate for any new parent to go through what we went through last night so be warned folks, look elsewhere, especially if you're in the Central Ohio area. This response was a complete joke. I'd rate them 0 stars if I could. LOOK ELSEWHERE, anywhere else if you actually want to "let mommy sleep" tonight.

I am a repeat client of Amy's and I cannot tell you enough of how valuable she is to have in your…read moreback pocket. As a second time mom, I didn't think I would need as much help this time around with Amy. I knew how to get a good latch, how to position my body and the baby, and felt confident that I only needed minimal visits, but baby #2 had other plans in mind. Baby #2 was born at 37wks and while that's considered full term, it's actually on the early side which causes a lot of complications with feeding. My baby had trouble latching and sucking because there wasn't enough time practicing these motor skills in the womb. This resulted in the baby not being able to transfer milk, even though my milk was coming in. Amy confirmed this with her before and after weighing from a 20mins feed. I was so upset and devastated, that we had to move quickly to formula feeding to get the weight up fast because baby #2 had severe jaundice and we were trying to keep from being admitted to the hospital for phototherapy. Unfortunately, we had to be readmitted and Amy coached me through protecting my milk supply, while formula feeding and getting baby's weight up. She also reassured me that this is just a blip in our breastfeeding journey and that we will get back on track when he's healthy and clear of jaundice. I ended up upgrading my package to the Luxe because of how important it was for me to get us back to the basics once baby #2 was in the clear health-wise. I not only was able to protect my milk supply while having to formula feeding for two weeks but I also needed support in making sure once I returned back to work how to maintain a sustainable stash without oversupply, as I did with my first. I am almost 3mo postpartum and baby #2 has a great latch, is thriving in all the drs appointments, and gaining weight beautifully. At my last in home visit Amy walked through our schedule to have a successful stash, pumping schedule, and ready for baby to start daycare and me to return to work. I almost cried when she as leaving because I've appreciated everything that she has done for me and my babies. Words cannot express how much she has meant to me. I am so thankful for her wisdom, support, expertise and care she brings with her to every visit. If you are considering a lactation consultant, get on her books!! She's your go-to-guru.

I had a baby less than two weeks ago, and I can already say that the most important decision I've…read moremade postpartum is hiring Amy. I found her through a friend who had an amazing experience, and I reached out in a panic on a Sunday when my milk came in and I had no idea what to do. Her insanely fast response time was much needed; I found out the next day that our son had lost more than 10% of his birth weight and to say that I was freaking out is an understatement. Amy came that afternoon and I immediately felt like I was in great hands. She taught me how to breastfeed comfortably, got me set up with my pump, did a weight measurement to see how much he was getting with each feed, and also helped get a plan in place to get my son back to his birth weight. After the appointment she has been incredible over text/Voxer and answers questions so quickly. Feeding a baby is so stressful but with Amy's knowledge and confident demeanor, she demystifies it. I immediately signed up for the luxe package and truly wish I did this before I delivered so I would have had a plan in place and didn't have to play catch up. Still I'm so glad that I reached out to Amy and probably would have stopped breastfeeding if I hadn't. She is truly the best and I'm so grateful to have her guidance for one of the most important pieces of my life!

I have been going to this OB for a very very long time. To call in and be told no appointments are…read moreavailable for 2 months out because you're back to taking new patients is unreasonable. There is no preference for existing/long-term patients. Really absurd.

Do not give this practice your business. Tried to take care of a billing issue on behalf of a…read morefamily member that doesn't speak English very well.... they do not answer their phone lines nor give you any call backs. Charged the wrong code number for a routine office visit that is not covered by insurance. Can't help but wonder if this is purposeful tactic due to the lack of care in regards to fixing the mistake. Now debt collectors have been brought in and still no word from this practice after MULTIPLE attempts to reach the office. Beware of the schemes and take your business elsewhere, you will not want to deal with this fraud.