Randy goes way above and beyond as far as service and reliability are concerned. Very reasonably…read morepriced and a pleasure to do business with!

Randy is a great guy to call when you need a very reasonably priced tow. Had my insurance giving me…read morepeople asking for as high as 590$ AFTER my roadside coverage. But that's not what you'll get with Randy. Randy is a stand up guy and drove 30 miles to get my Honda Civic from Howell to its Swartz Creek destination for WAY WAY less. He asked what was going on with my car, offered to jump it, got to me right when he said he would, and was an all around pleasant guy to chat with. Very professional, reasonably priced, and an all around great person to call when your car needs a lift. Don't be like me and have your insurance try to rob you out of pocket. I didn't even know they contacted such a great service before sending my request to some other towing company that would have bled my wallet dry. I'm lucky that Randy gave me a call or I would still be waiting days for a tow. I recommend anyone in the service area of Brighton Towing to call them personally and get reimbursed later if you have roadside coverage. Assuming you can't get customer service to reach out to Brighton Towing on their own. Great service, great driver, and a business worth supporting. Appreciate you Randy and you're going to be the first person I call next time my car breaks down!

Took car here for an insurance claim and still have issues and had to go back through insurance to…read morehave it properly fixed. Won't be back and very bad customer service.

Great communication and follow through. Repair of driver's mirror regained function and looked like…read morenew! David was courteous and super! Fast repair. Easy drop off and pick up. We highly recommend to anyone!

I am new to the Brighton area and stopped in to Brighton auto repair to ask for help changing the…read morelicense plate on my car today. The screws were stripped/stuck and I didn't have the tools at home to fix the issue. Matt was extremely kind and helped with the quick job! Thank you Matt for your help! Would definitely recommend Brighton Auto Repair!

I had to have an alignment after getting new tires went to them. They did a nice job as I peeked…read morethrough the window I saw them working very hard on one side of my car. I waited and actually was not bad at all - maybe an hour. I would go to them again .

Dylan's collision did great for our 2019 Lexus GX 460. Painted our fascia plastic grill. Looks…read moregreat. Thank you. I will be back with all my misfortunes to our vehicles.

I had to bring a truck in after I tore a small hole into a door. Dylan and team gave me an estimate…read morethat was about half another company's estimate. They said it would take 3 days and it took three days. They also came in about $200 below the estimate, which was highly welcome. I hope I never have need of another collision shop again, but if I do I know where I am going.

dropped my car off here last week to get an estimate done. I knew they were backed up so I didn't…read morebother them until this morning. I stopped by and asked if they had a chance to look/had an estimate ready. The man working/owner Clarke didn't even know my car was there. They did not have an estimate ready either. He told me my car was totalled but wouldn't give me any details. He then turned to the next person to have a personal discussion in the middle of this. I had to interrupt to ask again for an estimate or any information for that matter. He let his own personal experiences with insurance companies dictate how I was treated. He told me he doesn't need my business and shooed me away like a fly. He also told me that he refuses to call insurance companies back because he feels it's an "insult to his intelligence" on pricing. If you have Progressive, steer clear. I will say his wife, Kathy, who was also working the office at the time, was very nice and helpful and did apologize on his behalf. But here I am two weeks into trying to get my car fixed and I get to start all over. Thanks Franklins!

Great service, communication and work! And they were very affordable compared to multiple other…read morequotes I received. Getting the parts took awhile but they ordered it directly after I approved the quote while I sat there. Manufacturing and shipping delays are NOT their fault at all. I see a lot of reviews all over the internet where people are faulting service companies for long wait times but just know that they are probably just as frustrated as you are and they have NO control over the current situation of the supply chain.

I went to muffler man in Brighton after calling about a tune up due to engine misfire and a…read morereplacement on an oil pan gasket due to it being leaky. Previously I had gone to them for other issues I had with my car and they were efficient and well priced. I thought that this would be the same so I went with the listed problems. They kept my car for over 48 hours before I could even get a quote on how much money I'd be spending. When I did the price went from $600 when they were just quoting me for a tune up, to $2,500 after quoting the oil pan gasket work. I get it some things are not worth doing the work, especially when it's an old vehicle that has other issues. Because of the oil pan gasket leak I check my oil weekly (5 quart engine) just to make sure that I have enough and that the engine doesn't seize. So to my surprise after retrieving the car and checking the oil there was entirely too much oil in the engine, almost double what should have been. I removed the plug on my oil pan to let the excess out (3 quarts). Again to my surprise what should be my 14mm plug is actually a 13mm plug with helle coil on it and flaking off as I try to re-tighten the plug. I'm unsure as to what happened when my car was there or how my correct size plug was lost or why there was three quarts of oil to many in the vehicle. Moral of the story. Do not take your vehicle here if A) it's not for muffler repair (my fault, hence the name) 2) you expect a good and HONEST work done to your vehicle. More than understanding that accidents happen but why could I have not been notified? Instead I was met with something that could have caused a lot more damage.

These guys are top notch and get the job done in a timely manner. Don't let the lobby fool you…read more They are true professionals.

Air conditioning on my Yukon quit working last fall. Took it into Diamond and was told it would…read morecost about $2100 to repair it back to original factory design. However they did offer a very viable practicle work around for about $700. I okd the $700 job and air conditioning works great. Very happy with the job and service and honesty. Diamond is definately the go to place for auto service Rick.

My brakes went out on my vehicle while traveling through the Brighton area very early in the…read moremorning. Thankfully Diamond Family Auto Service was able to get my car in right away last minute. They were extremely helpful and explained everything thoroughly every step of the way! I would highly recommend going to them if you're ever in the area and need auto repair services!

they basically ruined my car. they have no experience in repair work and definitely have no…read moreexperience in painting a car. I have dirt under the paint. Taking it to an expert auto painter, I was told there are two different paints they used. different on fender then on the hood and front of my car. Forgot the clear coat also on parts. There is more, but I will end here.

As others said on here can't believe there still in business. They have no skills in customer…read moreservice and repairs. I received wrong paperwork for the job called twice to get it straighting out. They wouldn't even help me on returning the rental half mile away. Enterprise did though. That's customer service. No personally. Pictures show how it was received and how I got it back. 240 dollars for this.! Use caution beware. They added reconditioning to the name l guess it's harder to look up?