They need to pick up the phone if they're going to have the option to call. I was on hold for 31…read moreminutes just be told they couldn't get back to me because of high call volume.

Super easy to navigate. Got my drivers license and plates for the car easy. Staff was hella chill…read moreand no one seemed disgruntled to be there. So dang easy. People were just kind to each other. And staff knew their stuff and helped me get all I needed to done quickly

Incompetent, they take forever and the worst part is that if you forget ONE document, dont matter…read moreif u showed enough, ONE missing document is enough for them to send you back and not attend you because theres something missing.

I understand the Covid restriction can cause delays. However, keeping people standing outside 2…read morehours in full sun and almost 90 degree heat, only to be told at the door it would be another 2 hour wait, is inexcusable!! 4 and a half hours for a twenty minute transaction is ridiculous!! There are better ways to treat people than leaving them standing in the sun for hours. Shameful!!

The person doing my fingerprints was surly bordering on rude. She hardly said a word to me and I…read morehad to repeat questions several times to extract a few minimal words that didn't help. My fingertips are fairly worn down and she couldn't get good prints, so the entire process was a struggle from start to finish. She had the shelf set at a height for a tall person and I had to struggle to contort myself to fit the overly high fingerprint pad. I had to ask several times for her to lower it; she did once but then put it back up at the overly high setting. I had 2 background checks to send out and she insisted on taking my entire fingerprint set twice (rather than sending a copy out for the second one--it was already in the system). The hostility of this person was over the top and I will not go here again for any reason.

I just wanted to thank a gentleman named Leonard at DMV Title Experts. He couldn't have been more…read moreknowledgeable about the process with title transfers and more. It was such a relief to have the information and be able to take care of my business in such a timely fashion. HIGHLY RECOMMEND THIS PLACE!!

After my bad experience (see my MVD NOW) review I opted to come here to transfer my Washington…read moreState license. They only take appointments but you can make them in advance or on the kiosks in the lobby for a later time that day. At first it's a chaotic scene and there's no one there to tell you how to check in. But it becomes apparent pretty quicly. Unfortunately there's really no explanation how to use the kiosks and a large number of confused people trying to use one of the two machines. I'm fortunate because I worked in tech for 30 years and am comfortable with computers. But the elderly and non native English speakers in front of me could have used a friendly face to help them out. Appointment is a bit of a misnomer, it's more like a window. My appointment was at 10 and once I got my number it was another good 20 minutes before I was called. But the TV system is clear and lets you know where you are in the order. The clerk who helped my was sufficiently friendly and quickly walked me through the process and I was out of there about 45 minutes after checking in. DMVs are one one of those strange places, like jury duty where you see all types of people. I heard at least two people yelling at the clerks for no apparent reason. Come on, try to be nice, they're doing the best they can in a chaotic environment.

Excellent service . In and out relatively fast with questions answered . Helpful staff. Overall it…read morewas fun

I would like to take a moment to share a positive experience I had at the MVD today. While we often…read morehear about challenges or negative experiences, my visit was exceptionally smooth and efficient. The clerk, whose initials are JL, was professional, courteous, and very friendly throughout the entire process. She made the experience straightforward and pleasant. I truly appreciate the level of customer service she provided and wanted to ensure her professionalism is recognized.

My first visit to this location could not have been better. The agent with whom I had the pleasure…read moreto work, Esther, was highly efficient, professional, and truly kind. She made my rather confusing situation - two addresses - completely straightened out in a matter of minutes. I hear chronic complaints from neighbors about the poor state of affairs at our MVD offices. Too bad - I saw only efficient staff working together. All the complainers need to go see Esther!! Thanks for making my visit so grand!

When I brought my mom here about five months ago we were seen almost immediately, and the lady who…read morehelped us was very friendly and nice. I brought my dad here a few months later and the line was out the door. I was told there was always 45 minute wait now, minimum, even if you got there right when they opened. So yay for the first visit. Boo for the second.

Lady behind the counter at check-in turned away 3 people in front of me stating they don't know how…read moreto check-in properly. When i attempted to check-in, it stated no appt found, despite my confirmation texts indicating which window to proceed to. Then tells me they cannot accommodate my appt for another 1-1-5hrs All for a VIN check. (10min process). Stay away from the check in lady.

I have to rate this! No one, and I mean NO ONE wants to go to the DMV! This was made easy. You come…read morein and if you have an appointment, you scan your QR code. If not, there's a walk in option. I saw an older lady trying to figure it out AND an employee ran over and helped. When does that happen? The board with the numbers, who's next, was big and bold, announcements were loud. It flowed quickly for a Monday! No pics, it's government office!

After going to the express MVD down the street and them being not helpful, I made a quick…read moreappointment online at the Sandia Vista MVD leaving the parking of the express place and was able to be checked in and seen at this MVD within 5 minutes. Manuel was our guy and he was SO HELPFUL!!! We have some issues with licenses/power of attorneys and he gave us every list of what we needed, every form of what we even might need as a just in case, and a step by step of how to get everything done. And he was happy and nice and had smile the entire time. I can't recommend him or this MVD location enough! Happy customer!

We just needed to replace our car title and the staff at Presto were so nice and knowledgeable…read more They really have a fun and clean decor that is automotive themed. I love the wood and license plates mounted and the old car door. Very well organized and run. Thank you for a great MVD experience

They will get my business any time! The girls are great. I love the way they decorated their shop.read more

I was amazed! I was in and out in a matter of minutes. Full service MVD. The staff were friendly.read more

Four tries to register and title a new vehicle. Each time I have been told to come back in a couple…read moreof weeks. The last time I went upon arrival I was informed they weren't honoring any appointments. I opened my phone and they were still booking appointments, but not honoring any of them. No forewarning whatsoever.