I arrived on the afternoon of mom's surgery to relieve my dad so he could take a break. It's a…read moresmaller hospital and the security lady knew where my dad was. She directed me to the waiting room which had the monitors with the patient #'s letting us know the status. It was comfortable with a tv and close restrooms. The surgeon came to give us an update and was very nice. The male nurse also came to chat with us and to let us know when we could see her. He indeed came back to lead us to her room. Very efficient and no complaints!

DO NOT COME HERE!!!!! The people upfront have some nasty attitudes like we made them work here or…read moresomething My mom is here at the moment she was by her self with her phone dead they wouldn't even let me come upstairs so she could charge her phone and contact me. They didn't offer her breakfast she has to say something her self like what type of care is this? This is the reason i hate hospitals always some rude nasty workers. they have her a false time on when she's getting discharged what if her ride had something to do after and then can't make it? Then how would she get home? if you guys give a time it HAS to be that time

I came here Friday 24th Extreme pain. I could barely walk. Had on pjs and robe. Unbelievable the…read morekindness and professionalism. Ten yes ago this was not the case and I feel strongly it was due to no insurance. I had written some serious complaints to the hospital so some things have changed since then. I was given IV pain meds. Taken for a cat scan and Lauren and Kofe were kind and total hands on. Thankyou to both of them. Drs Oryan and Brockman took the time to listen. They made me feel as if I mattered. I was admitted for an infection. During my stay the nurses treated me with such kindness. My main nurse was Heather in observation. She represented true professifor all nurses. I always try to be a good patient and to treat others as I'd want them to treat me. On this stay at Riverside I was treated with kindness,compassion and professionalism. Thankyou Riverside for possibly listening to critique and following thru.

3 or four years ago we had to come to the emergency room once a month and almost always got a room…read morein the emergency section fairly soon. Now in the last six months we've had to wait hours and are currently sitting in e.r. hallway. When we ask about it they say they are just 'really busy' but looking into my crystal ball I see them not using all rooms and/or reducing staff to save money. This is ridiculous! They are supposed to be in the business of healing people not squeezing pennies

I am a registered nurse therefore, I hope that my review holds value. I see that the hospital…read morecurrently has an overall low star rating. That said, I have to state that this is not at all what I experienced. Aesthetics are wonderful. The staff was warm and welcoming from the initial interaction at the front desk to the completion of the visit. Every nurse was kind and caring and all the physicians were equally, if not more. Trust me I have had a great number encounters with doctors considering my line of work and this has not been the constant. I hope that if you are in need of care you will give this location a chance!

I just spent 2 days in the hospital and being a veteran of other hospital stays, this was…read moreoutstanding. Why? The people, from the welcoming desk, ER, particularly the nurses and assistants, I actually was not in a rush to leave! Thank you.

Parking is easy. Park in the safe auto lot. Bring ticket with you to validate before you leave…read more Just makes it easier. Take elevator in garage to level 2 there is a pedestrian bridge to Ross. Tip: You can access Rhodes from Ross but its quicker to get off at level one and walk outside. I was going to Rhodes. Check in is easy. Turn right at the info booth and you will see the registration room. They will log you in and then walk you to your next floor or department for your procedure. You kind of feel like you have your own tour guide. Waiting rooms were clean. They had reclining seats in some of them. The secretary at endoscopy was not at her station for five minutes and people who came in after me then got checked in before me Found that irritating. Plus they just left my stickers on her desk... for all to see. pretty sure that is a HIPPA violation. I didnt like my stickers abandoned on an empty desk. The person scheduled in front of me was late so I got a room 45 min early! Yay me. Tip: always get to these appt times promptly or early.... That person is going to be sad they were late. Staff was great. I need filtered IVs due to a heart condition and that was available and checked on by both anesthesia and my surgeon/doctor. Felt my heart safety was very well cared for. Procedure was explained thoroughly. Dr Hooper was personable, and answered any questions I had thoroughly without rushing or making me feel silly for having questions. Procedure went smoothly. Seems cancer free, thats a good thing. Now just waiting on stomach biopsies. If you ever need a thorough, competent and kind doctor to determine if you have ulcers/stomach cancer... I highly recommend Alexander Hooper at OSU.

Before I going to say how deeply angry I'm about this OSU Urology Dept I have to give thanks to…read morethose employees who cared & tried to help my son with his kidney stone. Doctor Creagh Boulger at OUS East treated my son with vigilance when my son came in bleeding dark red blood & in tremendous pain. He restored the Opioids for the pain which is rated worst than childbirth. Included was a Cat Scan to make sure his kidney wasn't totally blocked & treated my son with Autism with dignity. Garin from the Patient Response Team listened to my concerns & it seemed to me that he was going to try hard to get better treatment for my son. It is possible that he had an influence as instead of waiting until May 21 for Mike's treatment they removed it on May 12th. Doctor Matthew Lee was the kind Doctor who stepped up to the plate. The practice of waiting so long to treat something as painful as a stone is unconscionable. Mike suffered so much during this ordeal from his pain, his Autism and because he couldn't work his full time job. I don't understand what caused this whether it was the industry which causes people to often declare bankruptcy in order to obtain health care. We have the most expensive health by far than the rest of the Industrialized world such as Germany for example which provides Universal health care, out lives us & those who have job pay about 1/2 what wee pay here. Every time I myself suffered from kidney stones the Medical team would give the patient 4 to 5 days to pass it and it it wasn't passed in that time they would go in and remove it. Mike will avoid OSU if he is ever to get the stones again. And in most cases such as mine he will eventually have another attacks.

My mother-in-law was suspected of having a TIA; mini-stroke yesterday and was rushed to Doctor's…read moreHospital off of Broad St. for a Pons-infarct that they discovered. The staff (nurses and doctors) are really wonderful and even though it was a weekend when this occurred, the ER examined her and quickly. Dr. Ezeneke, Neurologist was assigned to work with her. I cannot share enough positive comments to tell you how effective the doctor's, nurses and PSA's were at each step while taking care of Judy and providing for all of her needs. Dr. Ezeneke and Kim R.N. (assigned to her when she was admitted) should be singled out for their professional expertise and willingness to communicate the status of my wife's mother. Although Doctor's West meals for patients is pretty typical of the stories you hear about most hospitals. But, I seriously believe they do this with the meals in an effort to move you along towards you to be discharged.

Excellent staff, excellent service, and everything is immaculately clean. All in all a great…read moresurgical experience. And a good outcome is always a positive.

A doctor I've been seeing for a few years recently transferred to this brand new branch of Ohio…read moreState Medical Center. While it was way out of my way, I still made the trek because it was time for a check up. It was easy to find off the interstate, there was a ton of parking, and it wasn't hard to get around the building. It was also filled with staff waiting to lend a helping hand. After getting checked in, I headed to the waiting area for my specialist. On the way I found a small cafe offering food and drinks. I didn't wait long before being taken back to a room, pretty much right on time. My doctor was nice as always and the facility was clearly just built. Very crisp white walls. All in all, I had a good experience here.

Poor guest service. Waited over 3 hours after appt time.waiting for my test results sent from 1…read morearea to another. Poor Poor service if you are looking for caring staff don't go to riverside. I am sure u would be happy somewhere else. Jeff G.

I don't think you'll be surprised to find out that I don't like hospitals. But it helps to find a…read moreplace where people do try to help you as soon as possible, even when you show up with a sinus infection (a.k.a nothing exciting OR special for the hospital staff). I'm from Boston, so it was shocking to see that they let you in without asking for your insurance FIRST. WOW. I guess there are still hospitals in this country not yet completely run (down) by the insurance companies. I hope to never return there, but would recommend the place to anyone in need of medical help.

the extremely prolonged malpractice mount carmel st anns and nationwide childrens hospital in…read morecolumbus caused these horrible conditions to mahad said abdullahi, the child of deqa yusuf haji and said abdullahi. this hospital should already be shut down and nurses charged with child abuse!!! nurses deflected concerns from the family about the babys health condition after emergency c section surgery. an inernal brain bleeding slowly happening for several weeks after his birth. the hospital lied about the family and how they cared for their son and systemically separated mahad in mount carmel from deqa and said. then continued improperly treating this child's condition. improperly treating the brain fluid from bleeding which put mahad in a vegetative state!!! justice for the abdullahi family and to hell with mount carmel st anns and nationwide childrens hospital!!!!

Years ago I had decent care at St. Ann's After two visits…read morethis year my treatment in the ER and hospital were very poor. My recent trip to the ER came after a severe seizure (no idea why) which caused me to fall out of the shower, shattering a glass door. The squad took me to the ER. I was dehydrated in part do to medication side effects and not drinking water for some hours. They needed a urine sample and I was not able to urinate They started an IV of fluids and I suggested drinking water as well. (they said no that's not necessary) After an hour they decided to bring water for me to drink. They decided on using a catheter and I refused. No discomfort and I was very dehydrated. They insisted and I said no. 15-20mns later a new nurse walked in holding a catheter device and I said no.... .. I woke up at 2am because a group of nurses were talking and laughing really loud. I finally yelled "SHUT UP!" they stopped and they woke me up at 5am yelling and laughing. I called for a nurse who told me it was " too awkward to deal with this because they are my colleagues" The next morning I was asked again to do the catheter. Before noon I was able to fill the urinal with 20oz and did so 4 more times that day. I'm fine and they never did determine the cause of the tremors. I've heard numerous bad experiences from others who went to St. Ann's and won't return.

I'm not really sure where all the negative reviews are coming from. I'm guessing based on the…read morecomments that they were written from an "in-patient" perspective, to which I've not had any experience with. However, the outpatient part here has been nothing but amazing. They communicate very well, they are direct with no BS, accommodating and work with you to actually assist, instead of creating more stressors. Terra is an office manager here and has made the experience so seamless, setting the true expectations from the beginning. Krystal is a therapist, who is simply amazing bc she is able to be bluntly honest without coming off as insensitive or a jerk. She educates. So many people need this for themselves! I for one, have always appreciated things coming without beating around the bush!

If i could give no stars i would first off, we have tried for days and days to get the pin u need…read moreto even talk or ask questions and we are always told they can't get the pin from the patient, and a legal guardian of a patient can't even get the pin. The workers are of no help of trying to get people to be able to visit or ask questions about things that are going on and how a patient is doing. This place is a joke and i cant imagine if the workers are not wanting to help family members see a patient what are they doing to care for them!!!! I am so frustrated with this place. It's been almost a week and we have heard nothing back from a case worker or anything. Does anyone know of the head person I can get in touch with because this is crazy how am I supposed to know if my loved one is ok when no one is trying to help me or talk to me!!!!

I have been to this urgent care several times over the past 3 to 4 years. I have always been very…read morepleased with the care. There are times when I have had no wait and times where I waited about 45 minutes to be seen. I have walked in and have scheduled. It is an urgent care so they do some triage but not like an emergency room. My son went two weekends ago and was treated and very pleased with his care.

Don't bother. I'm not sure why this place is even open. Yesterday they sent me to the ER for a…read moreminor burn that I was "treating very well". The ER even said that it was minor, healing well, and sent me home with more Neosporin and a fresh dressing. I didn't even get a chance to see a Dr. at this UC. Before I knew it, an "experienced" nurse was shooing me out the back door to Doctor's Hospital. What a waste. The last 3 times we've been here no one could treat us and sent us to the ER. We're done with this UC.