Quality of care is remarkable. Nurses were phenomenal. Tremendous empathy and care…read more Non-medical facilities, like the cafeteria, were awful at best. Burnt pizza, exceptionally limited offerings, surly service. But again, the medical care is fantastic. Nurses and doctors were remarkable. Food workers hated their jobs and were not afraid to tell customers of their disdain for customers and their employer.

Alarm keeps going off. Nobody cares. Mom broke her hip. No rooms. No idea when surgery is…read more Dirty faded curtains hang at end of bed. Nasty laundry in the room from previous person.

I was on the 4th floor for my post op hip replacement. I had some of the best nurses. Jenni and May…read morewere absolutely amazing and so caring. I'm sure I had others but I was dropped half the time and can't remember. I didn't have any bad experience.

Absolutely wonderful establishment with so many kind and compassionate people. I would trust them…read moreand did trust them with my life. Thank you for all your hard work

Before I going to say how deeply angry I'm about this OSU Urology Dept I have to give thanks to…read morethose employees who cared & tried to help my son with his kidney stone. Doctor Creagh Boulger at OUS East treated my son with vigilance when my son came in bleeding dark red blood & in tremendous pain. He restored the Opioids for the pain which is rated worst than childbirth. Included was a Cat Scan to make sure his kidney wasn't totally blocked & treated my son with Autism with dignity. Garin from the Patient Response Team listened to my concerns & it seemed to me that he was going to try hard to get better treatment for my son. It is possible that he had an influence as instead of waiting until May 21 for Mike's treatment they removed it on May 12th. Doctor Matthew Lee was the kind Doctor who stepped up to the plate. The practice of waiting so long to treat something as painful as a stone is unconscionable. Mike suffered so much during this ordeal from his pain, his Autism and because he couldn't work his full time job. I don't understand what caused this whether it was the industry which causes people to often declare bankruptcy in order to obtain health care. We have the most expensive health by far than the rest of the Industrialized world such as Germany for example which provides Universal health care, out lives us & those who have job pay about 1/2 what wee pay here. Every time I myself suffered from kidney stones the Medical team would give the patient 4 to 5 days to pass it and it it wasn't passed in that time they would go in and remove it. Mike will avoid OSU if he is ever to get the stones again. And in most cases such as mine he will eventually have another attacks.

This is an update to the original review below:…read more After waiting three (3) months for Ms. Shue to follow-up with me, and since I never heard back from her, I decided it would be wise to update my review. After the three months of waiting, I wrote a review and she 'immediately' called my home number twice. She wouldn't call me during those three months, but after I submitted a review, she called two times. I wasn't going to change my review because my review was true. Interesting how quickly she called me once the review was posted but did NOT follow up during three whole months. Her two calls felt like harassment. My original review is below: Met with Shirley Shue because when I arrived, I was told my plastic surgeon wasn't in. Big mix-up! The visit was a great disappointment and a waste of time. The scheduler scheduled me with the WRONG person. I didn't wish to see Ms. Shue but I was already there, so I met with her. Ms. Shue seemed to lack confidence. She downplayed the scars on my face that I was concerned about. I couldn't take her seriously. She said that I might look worse if she did a procedure. Yet, she said she is a plastic surgeon. Procedures should make you look much better, not worse. I believe her skills may be limited. For my concern to be downplayed by Ms. Shue wasn't caring or professional. Afterwards, I read her notes about my visit. Some of her notes were not 'true' and she 'completely' left out the total area on my face and the amount of scarring. Her notes talked like everything was fine; that everything had healed. This wasn't at all about the healing process, this was about the 'scars' that are still present today. The injury was from a long time ago. She never saw the fractures, contusions or abrasions. That was the first time I had ever met her. She said any procedure would be considered cosmetic surgery. I disagree 100%. A procedure would be to reduce or remove the scars. She was to follow up with me--but, she NEVER did. Never heard from her. That was one of the worst visits I've had with a physician. I would not want to relive that visit with Ms. Shue. I would not have an appointment with her again. I could not recommend her to anyone. There are good plastic surgeons. We have choices!!!

My mother-in-law was suspected of having a TIA; mini-stroke yesterday and was rushed to Doctor's…read moreHospital off of Broad St. for a Pons-infarct that they discovered. The staff (nurses and doctors) are really wonderful and even though it was a weekend when this occurred, the ER examined her and quickly. Dr. Ezeneke, Neurologist was assigned to work with her. I cannot share enough positive comments to tell you how effective the doctor's, nurses and PSA's were at each step while taking care of Judy and providing for all of her needs. Dr. Ezeneke and Kim R.N. (assigned to her when she was admitted) should be singled out for their professional expertise and willingness to communicate the status of my wife's mother. Although Doctor's West meals for patients is pretty typical of the stories you hear about most hospitals. But, I seriously believe they do this with the meals in an effort to move you along towards you to be discharged.

Excellent staff, excellent service, and everything is immaculately clean. All in all a great…read moresurgical experience. And a good outcome is always a positive.

A doctor I've been seeing for a few years recently transferred to this brand new branch of Ohio…read moreState Medical Center. While it was way out of my way, I still made the trek because it was time for a check up. It was easy to find off the interstate, there was a ton of parking, and it wasn't hard to get around the building. It was also filled with staff waiting to lend a helping hand. After getting checked in, I headed to the waiting area for my specialist. On the way I found a small cafe offering food and drinks. I didn't wait long before being taken back to a room, pretty much right on time. My doctor was nice as always and the facility was clearly just built. Very crisp white walls. All in all, I had a good experience here.

Poor guest service. Waited over 3 hours after appt time.waiting for my test results sent from 1…read morearea to another. Poor Poor service if you are looking for caring staff don't go to riverside. I am sure u would be happy somewhere else. Jeff G.

I don't think you'll be surprised to find out that I don't like hospitals. But it helps to find a…read moreplace where people do try to help you as soon as possible, even when you show up with a sinus infection (a.k.a nothing exciting OR special for the hospital staff). I'm from Boston, so it was shocking to see that they let you in without asking for your insurance FIRST. WOW. I guess there are still hospitals in this country not yet completely run (down) by the insurance companies. I hope to never return there, but would recommend the place to anyone in need of medical help.

I recently visited the emergency department at St. Ann's via ambulance. It happens to be the…read moreclosest hospital to where I live. It wouldn't have been my first choice of where to go. I've previously been admitted to both OSU Wexner Medical Center and Riverside Hospital. All of that said, my only real complaint is that the chart is not available to my primary care team in the OSU system. My charts with OSU and Ohio Health are linked, so they can all see my continuum of care. I took screen shots of my Mount Carmel test results to share with my OSU care provider. When you come in by ambulance as I did, you get priority in the emergency department. So I got a room right away, and I was seen very quickly. I had donated blood earlier in the afternoon but after dinner I was passing out. They did all the standard tests and determined that my heart was fine. The nurses were responsive and helpful. The most impressive part of this visit was how quickly I was discharged. I expected a very late night, waiting for test results to come back, but the time came more quickly than I anticipated. I spent a total of three hours there. (I think. I was a little out of it at the beginning and not paying attention to when exactly I arrived.) It was not great that I couldn't have anyone with me, but that's this covid world we're living in. I didn't even have my phone to call my husband, but fortunately the nurse let me borrow his. We even had to coordinate my husband dropping off new clothes for me, since what I had been wearing was soiled. The nursing team handled that without any issues. By the time I left, I was able to walk on my own without assistance and without passing out. Of course, they always wheel you out regardless of how well you can walk on your own! At least in my experience. Thank you, Mount Carmel St. Ann's for taking such good care of me. Now if you could just link your charts!

the extremely prolonged malpractice mount carmel st anns and nationwide childrens hospital in…read morecolumbus caused these horrible conditions to mahad said abdullahi, the child of deqa yusuf haji and said abdullahi. this hospital should already be shut down and nurses charged with child abuse!!! nurses deflected concerns from the family about the babys health condition after emergency c section surgery. an inernal brain bleeding slowly happening for several weeks after his birth. the hospital lied about the family and how they cared for their son and systemically separated mahad in mount carmel from deqa and said. then continued improperly treating this child's condition. improperly treating the brain fluid from bleeding which put mahad in a vegetative state!!! justice for the abdullahi family and to hell with mount carmel st anns and nationwide childrens hospital!!!!

I'm not really sure where all the negative reviews are coming from. I'm guessing based on the…read morecomments that they were written from an "in-patient" perspective, to which I've not had any experience with. However, the outpatient part here has been nothing but amazing. They communicate very well, they are direct with no BS, accommodating and work with you to actually assist, instead of creating more stressors. Terra is an office manager here and has made the experience so seamless, setting the true expectations from the beginning. Krystal is a therapist, who is simply amazing bc she is able to be bluntly honest without coming off as insensitive or a jerk. She educates. So many people need this for themselves! I for one, have always appreciated things coming without beating around the bush!

If i could give no stars i would first off, we have tried for days and days to get the pin u need…read moreto even talk or ask questions and we are always told they can't get the pin from the patient, and a legal guardian of a patient can't even get the pin. The workers are of no help of trying to get people to be able to visit or ask questions about things that are going on and how a patient is doing. This place is a joke and i cant imagine if the workers are not wanting to help family members see a patient what are they doing to care for them!!!! I am so frustrated with this place. It's been almost a week and we have heard nothing back from a case worker or anything. Does anyone know of the head person I can get in touch with because this is crazy how am I supposed to know if my loved one is ok when no one is trying to help me or talk to me!!!!