The installation took 1/2 the time estimated and everything was done in a very professional manner…read more I wish they would have stayed to help explain some questions I had using the Receiver and to Pair another Remote besides just one. I have one that I had in mind that would have been better than the one they did program.

Well. They answer their phones EVEN ON A SUNDAY!…read more The owner tried to troubleshoot with me via phone. When I reported it didn't work, he said try this and call when you leave church. I texted so he could see what I saw. He called to confirm he'd come out. I figured I'd have to wait until Monday... Nope. He called before arrival to give notice how far away he was before pulling up. He didn't abuse my folks huge cat. He entertained the great niece with no worries and it shocked me as she talks to no one. On to the Business: 1. Fair pricing 2. Prompt with the work 3. Professional and cordial. I asked what other services are offered as we don't have any AV needs. Ceiling fan installation. Can change switches not the electrical part I just need to switch all from flip switches to panel style. And, they handle plugs/jack/outlets. I'd like to swap the regular outlets for USB INCLUDED power outlets. Either way, I recommend their work and services.

If it were possible to leave less than a 1 star rating, I would. DSS in Nacogdoches is great at…read morelip service and excuse making, if that's what you're looking for, look no further. They installed a security system at our business and were told after the installation the external siren did not perform after the alarm was triggered. We were told it was just a setting and could be fixed remotely. Fast forward 16 months and our shop is burglarized. Guess what happened? The siren didn't go off and the burglar was not startled. Get ready, here come the excuses. "Must be a bad siren....panel battery was low...." The siren was wired incorrect all along, too bad our building was broken into before any action was taken on their part. Ralph needs to learn to shut his mouth and open his ears, especially when it comes to an unhappy customer. Be willing to sincerely address the problems, but that's not his mode of operating. Blame game, kick the can and finger point is what he does best. If you really want your home, property, family, valuables etc. kept safe, go with anyone but DSS. Oh yeah, we've also had to pay Nacogdoches Police Department $250 ytd for false alarms. That's $50 per occurrence and they give you 3 freebies. That's 8 false alarms in less than 7 months in 2023. Good job DSS! Ryan Grimmett Precision Auto Clean 803 N University Dr. Nacogdoches, TX 75961

The most unethical, fraudulent company I've ever worked with. Installed a speaker system that does…read morenot perform as marketed - I paid almost $6,000 for a whole house wireless speaker system to play music from my iPhone (in addition to the outrageous $3,000+ spent on an alarm and camera system). The speakers DSS installed are not compatible with Apple Music, even though I told the owner Ralph Wallace when he sold me the system that I only listen to Apple Music (he said it worked with Spotify, etc. which prompted me to emphasize that all my music - thousands of dollars of music - is on Apple Music and it's all I listen to. After years of "trying" to fix the problem with unprofessionally rigged-up workarounds, he finally told me definitively that he was not going to make it right. I am suing the company and the owner, but I can never get back the time wasted or make up for the immense frustration on trying to give them the benefit of the doubt and multiple chances to make it right, just so that I can listen to my own music seamlessly at home without static and workarounds that require 3 different systems to all be working and dilute the quality of the sound immensely.