I have always respected and been supportive of my local police department. That completely changed…read morelast night. There was an incident in the neighborhood resulting in the police parking 6 squad cars, with full emergency lights blasting, on my street. It was scary for the neighbors and the person they were interviewing turned out to be innocent. This aggressive response probably allowed the real perpetrator to get away. A less frightening and better use of resources would have been for one or two squad cars to complete the interview while the other 4 canvased the neighborhood searching for the perpetrator. A very scary over aggressive response, resulting in trauma for a law-abiding citizen and the neighborhood, and letting the perpetrator get away, was unnecessary. This should have been better managed, my respect and support for my local police department is gone.

I got my first parking ticket today. I also met the world's nicest parking ticket lady…read more A friend and I spent a few hours this afternoon in downtown Arlington Heights, so I parked my car in the underground parking garage as usual. We noted the four-hour parking limit and made it a point to return to the car right as four hours was ending. My car was still there. With a red paper stuck to the windshield. Crap. We hadn't made it back in time. I opened the ticket and looked at the timestamp: 11:28am. Only an hour after we had been there. Confused, I looked up, looked around, and then started to notice the red permit parking signs scattered among the blue four-hour parking signs. Actually, the signs said: "PERMIT PARKING MON-FRI 5AM-6PM" "OR 4 HOUR PARKING." These two signs were right next to each other. Clearly, it meant that we could have a permit or park there for four hours. Right? I started snapping photos of the confusing signs (and lack of certain signs) near my parking spot as proof against the ticket. Meanwhile, I spotted a woman with her flashlight looking at cars. Ah, the parking enforcement officer. "Excuse me," I showed her the ticket, "can you help me figure this out?" "Oh, you're in a permit parking zone." "But the signs......." She smiled, "Oh yes, I know. It's so confusing." She explained it happens all the time and I can just try to fight the ticket by writing a note with the ticket and dropping it off at the village hall. All of this with patience and a smile on her face. I thanked her repeatedly before getting in my car and driving away. An hour later, I went to the finance department of the village hall and the woman behind the counter sent me over to the police department. Once at the police department, I was being assisted by a nice police officer until I saw the same lady who gave me my ticket! She came around to the front of the counter, greeted me with a smile, and started to talk with the officer about helping me waive the ticket. Since I had the photos of proof on my phone, I was told I would have to go home, print the pictures, and mail them out. She generously offered to let me email her the photos so she could print them out the next morning and attach them with my ticket. Floored by the fact that she was going above and beyond to help me, I agreed and she wrote down her [work] email address for me. Then she unexpectedly takes the ticket from me and says, "You know what, just forget about the ticket. I'll take care of it." Shocked, I say, "But... don't you need to document this or something...?" "Don't worry about it. You're being so nice about this. Happy Thanksgiving!" she replies with a smile. Me? I'M being nice about this? Sure, I was being pleasant about the whole thing (I've learned that it's no big deal to be annoyed or angry about these kind of things), but this lady was just so unexpectedly nice about the ticket. Seriously. I was nearly in shock. "Wow... thank you so much! Happy Thanksgiving, too!" was all I could say. She took the papers, smiled, and walked away. Stunned, I left with a heart growing full of gratitude for all the kind people in this world. She made my day. I realize that the village/police department aren't probably always going to be this nice and lenient when it comes to parking tickets, but my experience today was so, so pleasant. Five-star pleasant.

About a month ago my dad and brother got their trailer stolen which had several of their…read morelandscaping equipment. I am extremely disappointed to hear that the detective working their case has not answered any emails or the voicemails they've left. I know it's not high priority but an update would be appreciated. They lost everything they worked so hard for.

I was bleeding from the head and explaining where the violent perp was and they said there was…read morenothing they could do.

Lazy, no attention to details, rude, clearly over staffed and underwhelming…read more Officer smelled like weed and seemed high as well.

The staff didn't even have the decency to attend to us. We waited for over an hour, and the only…read moreresponse we got was, "We know you're here, just wait." That is completely unacceptable and shows a total lack of respect for people. If this is how they treat people, this place has no business operating. Shut this place down, it's nothing but a waste of space.

I was physically abused by my bf at the time, in the apartments right behind the police station…read more My mom had enough of it and called them in July 2023. When they showed up I was obviously distraught. And instead of asking me questions or listening to my side they took my bf outside and let him lie to them regarding the whole situation. When I told them all the other times he'd laid his hands on me they said "well why didn't you call us then?" And pretty much blamed me. They kicked me out of the house and he didn't get in trouble at all for dragging me all over the house and putting his hands on me. I had no family or anywhere to go in Illinois, I spent the night in my car and was given a pamphlet on Domestic Violence. My brother's a police officer and he was appalled with how Schaumburg Police dealt with this situation. Yall should be ashamed !

05/01/22 - The boys in Blue get nothing but shit from the public. Sunday morning I was out in…read moreSchaumburg when my ball joint & axel shaft assembly blew apart leaving me partially through a turn in the middle of Golf & Plum Grove Road. I called 911 & Schaumburg Police Dept sent out a squad to help by sitting behind me and keeping a car from hitting me while we waited for a tow truck. They waited behind me until the tow truck had my car loaded on the flat bed truck and we were on our way. For all the shit you hear about the police most of them are there to serve & protect and do a great job. There are always going to be a few bad apples but probably 98% do there job. Thanks again to the 2 officers who came out you are appreciated.

I've never met a department that ignores crime! I've kept trying to meet with the Chief of Police…read moreand I'm ignored. I reside at a condominium building that's ran by people in the village and lots of taxes, loans, assessments are missing with no reserves. That money went into building the new station. Caught two people stealing postal mail and others breaking into units. I'm ignored because I caught the city and lovely mayor gambling. Who helps crime? There's videos of everything! I'll keep posting till my neighbor is arrested and the embezzlement stops! Whoever detective Martin is says the police department doesn't Handle mail theft or money laundering.

They don't take peoples lives seriously, yesterday i had an incident in Franklin park and they…read moretold me to contact Bensenville. one murder victim is enough and I don't want to be next. I can't even dial 911 from my phone or call non emergency. I have new threats for my life and my keys were stolen from my house and I can't afford to replace the locks yet. They treat me like they hope I'm next or I wouldn't be begging for help for my life. yesterday I was almost murdered at ace hardware and my house keys were passed out by a Ernesto chavez. police should protect people. I have the calls they'll hang up.

Me and my daughter were driving to a doctors appointment when my car suddenly went out of gas, so…read morewe had to park the car on the side of the road and walk all the way to the hospital to avoid being late. I left a note with my number to make the police understand and not get a ticket. As I was in the waiting room, I got a call from the police questioning me, and I explained my situation to him. He told me that I can stay there and that he would send two police cars to the hospital to pick me and my daughter up so we avoid walking in the cold. So each of us ride one car with the police When we got there One of the officers stayed almost 1 hour with us behind my car to make sure that we stay safe until service guy came with the gas then he told me where the closest gas station and wished us Good luck God bless Northbrook police For a excellent service Thx again

There is a serious problem on the exit ramp on Lake Cook road ! I was on my was to the Deerfield…read moreDMV and 8/8/26 there was a woman with a school age little boy asking for money . This is reckless endangerment of a minor and truancy issue . WHY is the Sheriffs Department allowing this ?!?

I want to thank Officer Marron for taking time out of his busy day to rescue my Bengal cat!…read more I just moved into a townhouse and my curious cat jumped from the top of the water heater straight down to the floor. Of course she couldn't jump back up because there was barely any room for her to turn around. She was TERRIFIED, howling and scratching trying to get free. Officer Marron arrived after the fire dept had just left and said there was nothing g they could do. Officer Marron brought out a critter catcher piece of equipment and with much difficulty my cat was rescued! I am forever in his debt as my cats are more than cats to me. Thank you Officer Marron you are a hero!

This police department is a scam. Officers sit out and pull over a dozen vehicles that weren't…read morespeeding, they scare your kids, then write a speeding ticket not listening to a thing you say. Not listening to you pointing at your trip mph that literally shows your recent speeds. Their BUSINESS MODEL is just to send a dozen people a day to traffic court next door. They don't even show up. They know it's all bull sh!t. Then you pay either $500 for an attorney or $500 for court supervision for 3 months. That's how sad the police are these days. How embarrassing to be one of these slime balls.

Not much to say. If your here it's cause something bad happened. But at least they are nice while…read morethey help you.

I have no stars to click on. I talked to the Switchboard and I mean Officer Hermandez and said I'll…read moretransfer you to 911as if I was bothering her. Absolutely disgusting! The suburbs don't act that way at all and show concern. This officer behind a desk wanted to hand me off to 911 and the 911 dispatcher was ignorant and didn't care. That's the oath that you took to do no evil and to protect your citizens. You failed. Have frozen water bottles pelleted at your head when you're on the front lines of defending the city of Chicago. But when you have no experience, then shut your mouth.

I agree with Louis!! 5 star service. They even have been holding my Puffco for me and keeping it…read moresafe and sound locked up for the past two years!! Thanks so much

This review is ridiculously late, seeing as though it applies to February 2023, but some serious…read morepraise is long overdue for officer Amy Hyndman. My mom and I were visiting Chicago. We live in Los Angeles and we purposely chose February to experience a real Chicago winter. As luck would have it, the week we chose was acting like spring instead of winter. We kept waiting for snow and when I saw that it was set to snow in Highland Park, we hopped into our Lyft and headed over in the winter clothing we had really made an effort to invest in. Los Angeles is boring that way - we're deprived of four seasons. We had no problem getting to Highland Park but when it came time to leave, no Lyft driver wanted to deal with the winter storm. I spent at least half an hour trying and failing to get a Lyft driver. When we crossed paths, officer Amy Hyndman asked if we were ok or needed help, because she said she saw us standing there for a while. When I let her know our dilemma, she had us walk to the police station (which was a very short walk) and then she had the staff call us a taxi to ensure we'd make it back to our hotel. She said that, this way, we could stay warm while we waited. This would never happen in Los Angeles. She really didn't have to do that, but it truly demonstrates her excellent character. Highland Park Police Department is extremely lucky to have her and so is that community. Thank you, officer Hyndman, for your kindness. It's been over a year and my mom and I still sing your praises.