I've be been going to Dr Ortiz for quite a few years. Best doc ever. Very helpful in fixing what's…read morebroke and moving you forward. Tina his assistant is terrific.

Best medical practice on the Palouse! Caring and knowledgeable physicians and nurses! Helpful and…read moreinformative front desk staff !

The office manager, Shirley, treats patients horribly. She is condescending, argumentative, and so…read morerude. The provider and nurse I saw were great. I just wish they would get an office manager that knows how to handle complaints from patients without treating them horribly.

I have been with Northwest Medical for several years. I find the doctors and nurses all very…read morehelpful. I have been a patient of Dr. Paulson for a couple of years. I like him very much. Jean Peetets

My first and only appointment with Ms Hall was for an annual exam. She did absolutely nothing…read moreduring the exam. Did not listen to my breathing/lungs or heart. I had to ask for the basic blood test. She did not order a mammogram, colon or bone density test. I complained of my ear plugging and she did not even look at it. I had injured my arm and found out later that she made no notes of it and wanted me to come back in merely to order an x-ray for it. It would be impossible to see what was wrong with a probable Deltoid muscle tear without an x-ray or MRI so why she refused to order one, I do not know. I guess just to get money for another useless visit. I told Whitney that I was depressed after losing my grown daughter w/young children to cancer. She immediately turned the conversation to all about her own problems without addressing any possibilities that might help me to better cope. After telling the staff manager, Margaret, that I had been told via text I would be switched to an actual doctor after reporting the poor service from Whitney, she said that they do not text and it must've been a robo response. I then sent proof with copies of the actual text messaging that I had an ongoing conversation with someone that was going to assign me to an actual doctor, which never happened. Margaret never acknowledged, apologized or helped in any way. Northwest Family Medicine is a terrible place and I would advise any and all to stay clear! Even the offices did not feel that crispy clean like one would expect from a good medical facility.

I love the location because I take public transportation, and just walk two blocks to their office…read more I have never had any trouble accessing the building, and the procedure is quick and easy.

Really, ZERO stars is more appropriate. I am a retired advanced-practice nurse, recently moved to…read morethe Spokane area. I called to establish care at Spokane Internal Medicine. It took them 5 days to call me back, and the first question was what insurance I have (I have full coverage so I advanced to question 2). The second was whether I have ever been in a pain management program (code words- "are you a drug seeker?"). I do not take any pain meds, so on to #3. This one floored me: "Do you have fibromyalgia?" to which I said, yes, I had been diagnosed with it many years ago. The scheduler instantly read from her script: "Unfortunately you are not in our scope of practice and we can't see you." Wait, what? I told her I wasn't seeking care for fibromyalgia, and would see a rheumatologist if ever I needed medical management for FMS, I was seeking a primary care provider, but her discriminatory script had no other response than to say I was not in their scope of practice and they wouldn't see me. That's like saying my cardiac condition isn't in their scope of practice and they won't see me. It makes no sense- if a doctor feels a conditon is outside their scope of practice, they refer a patient to a specialist for that condition. It's standard practice, so something is fishy here. Apparently, SIM has decided a patient with fibromyalgia syndrome (or chronic pain- the question I passed) fits some hidden profile and they are using these questions to discriminate. I wonder what the next questions would have been. In addition, the SIM doctors are sadly outdated in making their value judgements about patients with fibromyalgia or chronic pain conditions, which speaks volumes about how antiquated SIM medical care is. These providers would do well to consult the Arthritis Foundation, the National Institutes of Health, or the Centers for Disease Control, maybe even go to a conference to update their knowledge base. There is a wealth of information and research about fibromyalgia syndrome and the neuropathology of chronic pain disorders. Perhaps if they knew more, they would feel comfortable accepting patients with these conditions into their practice. I'm afraid, though, that the real issues aren't the disorders, but the use of the diagnoses to discriminate. Shameful. Avoid this place if you want a doctor who cares.