Richard was a huge help. There was something wrong with my account and he took care of it. He even credited my account. I spoke with someone else a couple days earlier who said she'd call me back when fixed. She never did. Thank you, Richard! read more

I called in to add some additional services to our account. Richard answered all my questions and got recycling set up And put in a work order for some extra bags to be picked up this week! Great customer service read more

Eli called me back and promptly told me about the lowest pricing in my area. She was courteous, efficient and friendly. But for Credits offered to me by the national organization that bought my old Service I would have signed up. I am keeping Eli's name and number in my Contacts list. She is a treasure; you will not be disappointed. At some point, I am sure I will return. read more

Richard was sooo helpful. I signed up from a door to door sales guy and unfortunately we found out two weeks ago that we have to move out of state. He canceled it for me no problem and was super nice and understanding. read more

This company has poor customer service and is unresponsive to customer complaints and requests. I store my trash can in my garage because storing it in the back yard and moving it back and forth to the street is very difficult. Since I store the trash can in the garage I do not want water to accumulate in the trash can on rainy or snowy days, where is has potential to create undesirable odors. I have requested from customer service that the driver insures that the lid is closed when they reset the trash bin on the street. The customer service representative that I spoke to said she could not insure the driver would do this. I have also sent several emails with the same request, which went unanswered or dismissed my concerns as "oh well". I contacted my driver one day and asked him to insure that the lid was closed. In one single conversation he gave me three different excuses why he could not honor that request : "it is against company policy", "this truck will not allow for that", and "I would have to get out of the truck and walk around to do that." I advised him that 5 different trash companies service this street during a one week period, three of those companies, including the one that also runs on the same day, use the same trucks with the same method of dumping the bins and he is the only one that drops the bins with the lids open. I pointed out the other companies bins are on the street, empty, with the lids closed. He offered to demonstrate how it works and in doing so he was, with no extra effort able to drop the bin with the lid closed. I cannot recommend this company! When my contract is complete I will pay a few dollars more each quarter to another company with better customer service which is more responsive to its customers. Garbage is not just what they pick up, it's how they operate. read more

I had a balance that they reported to me. Thought I was on auto pay. Paid it online before the weekend. Trash pickup day is Monday. My trash was not picked up. I left a message that night because they never answer the phone. No one replied to me. Left another message on Tuesday night, 24h after pick up time. Still no reply. JUST WANT A PHONE CALL BACK for resolution! read more

I tried to sign up as most of the street was using them and my current service was getting pricey or so I thought- they at least pick up the phone and show up from what I see. I tried to call them but no answer, the excuse is they were out to lunch. They remind me of Lies disposal service which did the same crappy things. Since I was trying to talk to them about my payment form and they can't charge me until it is verified I don't think I will call them back and keep my current service- At least they answer the phone and show up. read more

Unable to reach anyone on the phone, missed pickups, poor customer service, terrible communication. I'd give them zero stars if I could. I am canceling immediately- well, when I can get a hold of them. read more

There was a problem with billing and they were very nice and helpful when I called. Lady on phone very helpful and polite and understanding. Glad to get problem resolved read more

I've had MHD for just two months (servicing Englewood) and they already missed two pick-ups. Their customer service is very poor. Their customer service rep basically called me a liar when I said they missed the recycle pick-up...but they somehow managed to pick up my trash that week. Two weeks later, they failed to pick up my trash but somehow remembered to pick up my recycle. Oh, and my next-door neighbor has MHD...and they somehow managed to collect their trash. For such a simple task, their level of incompetence is astounding. And don't believe them when they say they will call you back....they don't. Unfortunately, they've been a waste of my time and money. From earlier reviews, MHD used to be good, so I'm not sure what happened to them now. read more

My service provider, Step Up Disposals, just merged with Mountain High. They missed my first pickup and when I called, they told me my trash wasn't out on the street and the customer service person would not believe me when I told him that I set it out a day before pickup. This is my first contact with them and they have already shown poor service. read more

They have you sign a contract then don't ever show up I've called repeatedly each week that they don't come and they say " the driver is new and doesn't know the route" meanwhile two units down same company comes and picks up that one. Now taking it into legal matters. Definitely avoid using this company not worth the hassle read more

We just returned from a 6 week vacation and re-contacted Ada at Mountain High via email to reinstate our service. Unfortunately, she was not able to apply any kind of credit to our account, even though we did not receive service for half of the billing period. (Mountain High was given plenty of advance notice that we would not need service while we were out of town.) This is absolutely unsatisfactory customer service. read more

I would not recommend Mountain High Disposal. They are inconsistent with their service and don't provide good customer service. I was also extremely unhappy that when I sold my house they refused to refund the remaining money for the month even though we paid for 31 days of service and only used 5. They are a rip off. Avoid them if you can! read more

First, they ignored my no soliciting sign, but I did listen to their pitch. I had thought to sign up with this company because their price seemed like a good deal. I was told that my bins would be delivered two weeks before my first pickup, but that did not happen. I have tried to call them repeatedly and left voicemails, but no one has returned my call. When I finally got to actually speak to someone--after being on hold for over 20 minutes without anyone actually picking up my call--I was told this delay was because of the holiday, which should not have had an impact because my bins were to have been delivered before the holiday. Their customer service is impossible to reach and provides shitty service when you are finally able to talk to someone. Avoid this company at all costs! read more

Mountain High Disposal is the best. Richard is doing a fantastic job. I really appreciate their work

You scammed me u to your service. A week later I cancelled because you lied and broke the agreement. Had hell canceling and getting you to pick up your cans and you have the balls to send someone to my door months later to get me to sign up for your service....when there is a no solicitation sign posted!! You should keep better track of your cancellations. You come to my door again, I will sue you for harassment!! read more

These guys are still at it! They come multiple times per day insisting that they aren't salespeople. Tonight the guy knocked loudly after dark! It's no wonder people feel unsafe in their homes. DO NOT SUPPORT THIS KIND OF COMPANY! They train their salespeople to behave this way! If you buy from them, they will continue to bother you at all hours and ignore signs that politely ask them to go away. read more

I used to have Bunting at an Airbnb that I own in Greeley. My cans can't site directly on the sidewalk due to the bus stop right there and I can't place them on the busy 4-lane 23rd avenue. So I built a brick slab 3 feet from the sidewalk. I live 50 miles from the property so I can't drive up there every week (especially in winter) just to move the cans 4 feet so the lazy driver's mechanical arm can reach them...and Bunting NEVER had a problem grabbing my 2 cans from where they are (with an actual HUMAN). When Mountain High took over they consistently ignore my cans (clearly visible) because, apparently they have can't be bothered to provide the service that Bunting did consistently for 5 years. The rental is empty half of the year so they don't half to do ANYTHING 26 weeks out of the year (despite the fact that I pay for the whole year). I sent them photos from Google Earth to show the situation, showed aerial photos, and when I tried to cancel and get a pro-rated refund, these non-professional crooks said they don't give refunds for "pre-purchased services". DO NOT use Mountain High. They're lazy, inconsistent, dishonest and unprofessional. You'll be trapped in a contract for 3 months against your will. I don't think they allow me to give zero stars so here's one for there lousy "service". read more

Kim contacted me after I wrote this review and made everything right. She's definitely a keeper! So far, so good! Once Mile High reached out, she was in constant communication until I got my bins and my old trash picked up the following day. Thanks so much Kim!!! I hope this company works for me out bc I really prefer to use someone local over "the big guys!" read more

have been with them for approximately 4 months. Thur 21st. They didn't pick up my trash. unable to get anyone when you need them. Just a hit and miss. Finally got Rica (a rep. ) to help get my trash barrel picked up the following Tuesday. Then on Thursday after my trash was picked up, one of their employees picked up and took my trash can. I am confused as to why this happened. Friday morning called and called until someone answered only to tell me that they don't know why my trash can was collected. Called again only to fined out they will get me a replacement can Tuesday. Mean time I have no place to put my trash. Very disappointed with the service so far. read more

A salesman came to my door despite the fact there is a no solicitor sign clearly posted. Not wanting to be rude I listened to his pitch and gave him my contact information. He stated the office would call to confirm, and for payment information. After reading the yelp reviews I decided to stick with my current company. I did not sign up to do business with them. Now I'm getting statements and voicemail messages that my account is past due. I do not have an account, I have never agreed to this service, I do not have their bin and they do not pick up my trash. I left a voicemail with them after waiting on hold for over 5 minutes. Thank you, Yelp, for steering me clear of this company. read more

They picked up my trash but only emptied half the can. I thought I mistakenly jammed the bottom to where it wouldn't come out but it was loose and should've come out with a proper dumping of the can. I called just a couple hours later to tell them and to have the can emptied. I was told they would have the driver come back by but never did. The can is still sitting in the street almost a week later and was never attended to. read more

This company bought the company I was using. It's now been three weeks and they haven't picked up my trash even though I promptly paid my first invoice. I've called over six times, and was told it would be picked up the next day each time, until today when they said they would call me with a resolution in 24- to 48- hours. This company's customer service is ridiculously bad and it's obvious they don't care about their customers. So it's five days later, the dumpster still hasn't been emptied, it's just short of one month now. It's so smelly, I moved the dumpster as far away from the house as I could get it. I appreciate the reply from the owner, but there still hasn't been a resolution and it's becoming a health hazard. At this point the reply was just empty words. Think I'll load their dumpster on a flat bed and take it to their office.... Let them smell it for a while. I'm guessing it would get dumped promptly at that point. read more

Very rude sales person who will not accept a polite no thank you. He wants to argue about information he doesn't know about.

The solicitors that patrol my neighborhood have violated my "no soliciting" sign twice and two bins showed up at my door. Their advertisement and new customer campaigns are aggressive and aggravating read more

My trash can was out the night before pickup but for some reason was missed/not picked up. Shirley helped me resolve the issue by scheduling a pickup. I appreciate you! read more

Eli did a great job signing me up for service that starts in October. at half the price of waste connections, it sounds like a great deal!

I have been with Mountain High Disposal for 2 years and have always been impressed with the workers who take our trash and how kind and professional they are about not leaving a mess. Shout out to Shirley for excellent customer service and taking care of my moving needs and cancelation. She was friendly, helpful and fun! I will miss this service! read more

10/10 recommend Mountain High Disposal for service. They have never missed our pick up and have the friendliest staff. We sit out every Tuesday and watch the garbage truck come and they always wave and honk for my son. They even came for his 2nd birthday party and spent over an hour with the kids, showing the truck and letting them all sit in it. We will always be using Mountain High Disposal!! read more

if I could give 0 stars I would! it is ridiculous how many times they missed my trash pick up. we take it out the night before and when I call they say driver said it wasn't out we will give you a call and see what we can work out. days go by and no call... I call again and somehow they never have anything reported. my trash has been out for two weeks! and yet somehow the driver misses it! this company is a joke the least that they can do is refund my money. I would gladly go back to waste management I would rather pay $15 more than have to deal with them again. it's always to their convenience that nothing is reported and nothing is done about trash not being picked up. DO NOT FALL FOR THEIR EXTRA TRASH BAGS SKIT. THEY DONT EVEN PICK UP THE TRASH IN BINS. read more

Update... Read Matt G's online apology for "the confusion regarding their free offer"... He said they highly appreciated my business and was committed to resolving misleading me about their offer.... I thought his response meant they'd stand behind their offer and honor it. Instead, a truck picked up the free cart this morning! Mountain High Disposal's empty responses are meaningless. read more

Lousy customer service. I recently signed on when a young man came to my door in Aurora. When I got an email from them about starting up my service the rates were different. I sent an email with questions... NO response. I have called three times left msgs - NO return calls. I actually talked to somebody once who could not answer my questions. She was working out of home needed information from a supervisor and never got a response. When I paid my first bill I sent a letter telling them I wanted to increase my service to 2 bins. I increased my payment to cover 2 bins. To date I have not received a second bin. UGH... JUST HORRIBLE!! read more

I love the service the actual employees provide but the company itself a crook. They will hook you with a great price, "locked in for 2 yrs" but what they fail to tell you is that they only guarantee the price for 1 of those 2 years, you however are locked into the contract for the 2nd year and have to pay whatever they deem the cost to be. When the next year rolls around they literally DOUBLE your bill. When you call because you think it's an error they just say the rep should have told you. Well, they didn't. All I got was "sorry there's nothing I can say". To cancel the last year of the contract is $75. DON'T SIGN UP - it's a trap! read more

Have missed picking up my trash twice in two months. Thursday my trash was not picked up AGAIN. I called and they said they look into it. On Friday at 3:00 got a call they would be picking it up after the holiday weekend. My trash can is full and I get charged for extra bags on the side. Paying for a service and they can't seem to do correctly. read more

Mountain High purchased the company I had been using. Without notice, they doubled my bill, while apparently forgetting to pick up trash for several weeks. This seems to be a common experience, because getting through to talk to someone takes forever. After finally getting through, I was informed that I now have a commercial account and would have to talk to someone else. That line kicked me to a voicemail. As of now, I still have not received a return call. Customer service is as pathetic and awful as I have ever experienced. The service is somehow worse: why have a trash service if they aren't going to pick it up? After all that, they double the bill. Probably because they have to to keep up after running off so many customers. Nobody should ever choose this company for any reason. read more

I'm hoping this reaches a manager since I can't seem to get a hold of one on the phone for the last... maybe three months. I have never used your services and am not sure why I keep getting billed!?!? I have made numerous attempts to call your office over the last 3 months, only to get a call back from a VERY rude woman. She couldn't hold the line for me to clear my business call, after I had waited three weeks for the return call back, she hung up on me. I called her back immediately! (THE ONLY TIME I HAVE HAD SOMEONE ANSWER THE PHONE) She told me she was to busy to wait because she had other clients waiting for call backs as well. LOL! She put in an order to have the trash cans (THAT I HAD NEVER USED) picked up, and they did, about a week later. However.. I'm still being billed for a service I never used. I can NEVER seem to get ANYONE to answer the phone at your establishment. A call back would be greatly appreciated. If not I need this bill removed please. If this is a problem can you please provide me with the supervisor's supervisor's contact information? I am being billed $148.00 for a service I've never used and one that I would never. Customer service sucks!!! All I wanted was a call back.... Still waiting.... read more

Was pretty disappointed with this company. I didn't sign up for them another company I was using with way better service was bought out and was stuck using them. There was a billing issue the prior company took payment and they told me never paid it. Called and mailed and statement Called them to let them know it was showed them it was paid. Finally they agreed it was. next billing cycle it didn't come out automatically after 3 weeks they refused to do pick up and never sent a billing statement allowing payment to be made just stopped. Have had trash left over they don't pick up bulk and one time had a car close to one of trash cans they refused to empty it. Not great service and they charge Windsor people $25 a month for trash and recycling and charge Greeley people between $38 and $40 for trash and recycling. read more

I switched from Bunting to Mountain High about a year ago with a 1 year promotion price. The initial deal expired but I was able to renew at a slightly higher but still very competitive price. I've been satisfied with the service...never missed a pickup!! read more

Thank you Fram for all your help. Found everything throughout the website. Was able to download the pickup calendar. New customer since October, so far all is good. Only called office once, and was answered immediately, which is what I like. Holding all judgement until after first quarter of pick-ups. read more