I am furious. I was notified by email yesterday that my auto-pay was suddenly declined with an…read moreactive credit card. I was on the phone with four reps, explaining this in the most polite terms. I got two hang-ups and by the fourth rep and two hours on the phone, I simply gave another card, because I was told I would have to transfer to another line to ensure payment. Then, I received a new email that the "new" card payment is declined. There is no problem with this card either. Previously, I have had other issues with pick-up. I see several negative reviews on the site recently. Go elsewhere, if you have local options. GFL is a disaster.

I had to change trash service because the current owners of Time have no concept of decent pickup…read moreservice. Awful beyond belief, is my opinion.

Seamless experience! We had a bunch of random pieces of furniture that were huge and super heavy…read moreand our home has a ton of stairs. So we thought we would give Junkluggers a try! Everyone I spoke with was so nice and professional, from the lady making the appointment for me, to the two guys who came to do the job! We will definitely be using them again!

Kendrick and DJ were awesome! When they arrived they introduced themselves, explained the process,…read moreand once we approved the quoted price, they got to work. We had some large furniture pieces to remove and the guys were respectful of our home as they had to manage some tight doorways and corners to get everything out. Our job turned out to be bigger than they estimated, but no problem! They called in reinforcements, and Jeremy, Jacob and Connor showed up late in the day to help finish the job. At the end, they honored the original quote, despite the load taking up more space than anticipated. We would definitely recommend The Junkluggers of Gainesville!

Excellent! Jesse helped me get my scanner operational with quick perception of the problem and how…read moreto fix it. It was the first time he had worked with my set-up, so he also did an overview of my desktop and cleaned up a lot of messy things on it. I was favorably impressed with Jesse's professionalism, clear communication, demonstrated expertise, and cheerfulness. Not that I want to have tech problems in the future, but I feel far less anxious knowing that Jesse is there for me!

BlueScreen Computer / Jesse is amazing! He was responsive to my needs, professional and most…read morehelpful. Addressed everything I needed in an hour! And what a convenience of coming to my home vs trying to fix things over the phone or logging into my system! He is upfront and not driven by ulterior motives of creating more work for himself like other companies and services I've seen and used. I am so thankful for my friend recommending him to me -- I highly recommend him.

Charles is amazing! He does yard work for us and is so on top of things and really does a great…read morejob!

From the owner: We are a company founded by veterans, offering comprehensive lawn care and junk removal services…read morespanning Northern Virginia and the Shenandoah Valley. We service the following counties in Virginia: Shenandoah, Warren, Frederick, Clarke, Loudoun, Page, Rockingham and Augusta County.

This is an excellent company. They were very flexible, responsive, and cooperative on scheduling…read more They delivered on everything they promised by being on time and completing work quickly at a very competitive price. They moved our possessions out of a two-bedroom apartment into a local self-storage in addition to taking away some items we didn't want. They also helped with other tasks beyond what was promised on the work order and were nice, friendly, and helpful all around. Joe, the owner, and Thomas did our job and were the best. They are also great because they can respond on a same day basis if necessary. We will be using this company for all our near term junk removal, clean up, and local moving needs. We highly recommend them.

I only give 2 stars bc of all the different pricing I got. When I booked them the woman on the…read morephone said the most I'd be charged was $635. The truck was so small and couldn't fit all the stuff. The 2 young men were very polite and worked hard. One trying to justify why it cost so much. Was not justified at all! It was the size of moving 1 bedroom apartment. Yet they couldn't make it fit. But they tried their best which I truly appreciated! I was desperate and needed the stuff gone. Then I heard mam'e what do you want us to do bc we can't fit in one load. All I could hear is another $900 bill. I told them thank you take whatcha got and go on. So here I am wondering who will carry the rest??! Again I thank those 2 young men. They said they are working 70 hours a week. Apparently the owner is ok ripping people off!

George and Darnell arrived on time and removed old furniture and even some extra pieces which I had…read morenot intended to remove until Darnel advised to take advantage of the optimized space left in the truck. Great service and will be a future repeat customer

I'm extremely disappointed with my recent experience with 1-800-GOT-JUNK?…read more I scheduled a furniture pickup over the phone--not online--and was explicitly told by a representative that my items would be donated and that I would receive a donation receipt. The on-site team reiterated the same information. That assurance was the deciding factor in choosing this service. To be clear: I would not have selected this company had I known this would be the outcome. After paying nearly $400 for this service, no donation receipt was provided. In this economy, that's not a minor issue--it was a key part of the value I was told to expect. When I contacted customer service, I was redirected from the national line to a local office, where I was told I "should not have been told that" and was advised to use my paid service receipt as a tax write-off instead. That is not an acceptable substitute for a legitimate donation receipt. I also reviewed your website and found no clear public-facing policy stating that donation receipts are not provided--yet your team explicitly told me I would receive one. That level of inconsistency is unacceptable. If this is truly company policy, it needs to be clearly communicated upfront--not contradicted multiple times during the sales and service process. Customers should not be misled into expecting documentation that will not be provided. I am requesting: * Clarification of your official policy regarding donation receipts * Accountability for the misinformation provided * A resolution for this specific situation At this point, this reflects a clear misrepresentation of services and a breakdown in communication. I would appreciate a prompt and transparent response.

In the past, have had problems with reaching someone in the office when I have had problems, they…read moreare much better now. They never miss my house on collection day and the drivers are friendly. Very happy with American

They refuse to pick up recycling in spite of reassurance from the customer representative(s). I…read morecalled twice to confirm that recycling would be picked up and both times was assured that pickup would be handled. However, it would seem as if they just skipped right my house leaving me with a pile of boxes and full recycling bin that now has to wait yet another week.

I had an absolutely wonderful experience with All Clear Hauling and the owner, Jonathon!…read more From start to finish, the process was seamless and stress-free. Jonathon was incredibly professional, responsive, and kind, he made scheduling quick and easy. When it came time to remove our mattress set, they arrived right on time and handled everything with care and efficiency. What really stood out was their positive attitude and attention to detail. They made what could have been a hassle feel effortless. It's clear they truly care about their customers and take pride in their work. If you're looking for reliable, trustworthy hauling services, I cannot recommend All Clear Hauling enough. We will absolutely be using them again in the future!

I called Johnathan and he provided services the same day for a good price. I recommend his services.read more