I have recently been volunteering at SOPA and I can't tell you how much fun it is! I've been…read moreworking with activities and they really do care about the residents here! We even have started playing balloon volleyball in the memory care unit and the residents just love it!! One thing that is really cool to see is their point system, the residents get points for participating in activities, then once a month they have a point store where the residents can pick their favorite items from a "store" and spend their points! It is a big hit with the residents and it seems like they have a lot of fun. Sopa really does make an effort into putting things together for the residents. I would trust my family with this place, they would never be bored!

First off, it should not even be given 1 star!!…read more This facility is poorly managed, under staffed, has a low quality of care and on most days, is no where clean enough for elderly or rehabbing adults. If you care about your loved one, I highly suggest that this facility be removed from your list of nursing facilities. Don't take my word for it. Go check it out and more than once. Make sure to check out all the different wings of the building. If you do choose this facility, know that your loved one may or may not be fed for every meal, he/she may not be bathed often, his/her clothes and other personal items will turn up missing (no one will care) and he/she might be getting sick quite often from the lack of poor nutrition, appropriate medical care and proper hygiene. There have been some good people there, but they don't stay because in the best terms, it is awful.

The Thatcher Brook staff was great at meeting my needs during my three month plus stay. OT and PT…read moreservices were provided each week day with PT services available on the weekend. There is a nicely equipped therapy room/gym to meet most everyone's needs. The CNA's and nurses were exceptional, timely, and very responsive. There was a wide variety of meals with alternatives also available. I was very pleased with overall care I received and would recommend Thatcher Brook Rehab and Care Center to anyone needing the services they provide.

My family had an excellent experience with Thatcher Brook Rehabilitation and Care Center. The staff…read moregenuinely care about their residents and go above and beyond to provide compassionate Care.

First, while transferring my mom into bed after a hip replacement and DROPPING HER ON THAT HIP,…read morethey'd promise to return with help to reposition her to see if that would stop the painful leg spasms caused by the drop, and she waited over an HOUR before they came back. They wouldn't let her keep the ice bag to help with the pain, and when she asked AGAIN for help, she waited over TWO HOURS for the nurse to respond to the call button. They've been careless with her hip, ignoring everything the surgeon said NOT to do! ABSOLUTELY RIDICULOUS!! I'm fuming!!! I'm getting her out of there ASAP!

They've made some beautiful updates to the building. The landscaping is looking great. The food is…read morethe best I've had at a nursing home and the staff are wonderful. They are thoughtful and it is obvious that they care for their residents. I would definitely recommend!

No better place to be heal, and the best people to be with you during the healing and recovery…read moreprocess! The people are so skilled at making the healing process as comfortable as possible to go through. They use their medical skills, patience, kindness, and humor to make the healing and recovery as enjoyable as possible!

The best ever!! The most caring, skilled, kind and talented…read morepeople. Would never go anywhere else !

I went to see Samuel May in the Heart Rhythm Institute. His medical assistant Cherelle Calhoun was…read morefriendly, knowledgeable and explained everything she did. She made me feel comfortable and cared for. Sam was very kind, knowledgeable and took the TIME TO LISTEN TO MY CONCERNS. He told me what I needed to do to improve my heart health. Mrs. Luella J Hansen

I applaud the entire 3d floor staff for their stellar level of care. They truly master the craft…read moreand impress with professionalism. The ICU and Intermittent Care deliver premium service to both patient and visitors alike. Well done indeed.

Overall a great experience. The L&D nurses were amazing and so kind. The postpartum care nurses…read morewere hit and miss. One or two seemed not very happy to be there and weren't as helpful as the other angels working there. My wife had an epidural. It helped a lot with the pain. However, the nurse anesthetist, a heavyset younger gentleman, had something lodged up his behind. He was short with our L&D nurse and with us. He did fine inserting the epidural, but really was not an impressive person at all. Part of healthcare is customer service and helping your patients enjoy their experience as much as possible. That nurse anesthetist and some of the postpartum nurses could definitely work on that aspect. Overall, a happy, great experience. Everyone was expert in what they were doing. The food service would even call at meal time to make sure my wife was taken care of. Nice facilities. You do deliver in the same room you recover in but they clean everything up nicely. Would rank 5 stars if not for those few staff who can improve on their patient interactions. Would come here again.