I had a planned C-section with my doctor, and I'm not going to lie--I was nervous at first. I had…read moreheard this hospital was small, but also that they offered a more personal, 1-on-1 experience. Since this was my last baby, I was really hoping for something better than my previous births with my other two daughters. Let me just say--it was the most amazing experience I've ever had. I was treated with such care, like a close family member was looking after me. The staff constantly checked in to make sure I was okay, explained everything clearly, and truly made me feel supported. My baby stayed in the room with me almost the entire time--only leaving briefly for a few necessary tests--and the nurses were kind, patient, and incredibly understanding. Honestly, it didn't feel like a regular hospital at all--it felt peaceful, warm, and focused on me and my baby. If you're on the fence about coming here, I say go for it. I 100% recommend this hospital--it was a beautiful way to welcome my last little one into the world.

A couple of years ago, I was in a terrible accident as we admitted to the ICU at Ogden Regional…read more Everyone was fantastic. So naturally, when I needed some specialty care via radiology, I assumed my experience would be similar. I was completely wrong. It is almost impossible to make an appointment, and when you do, you are required to wait at least 1.5 months to get in. Each time you arrive, you must check in with registration and fill out 22 pages of information-even if you were just there a few days prior. Nothing transfers, the same mistakes must be corrected each time and the receptionist does not care about your concerns. On top of the ridiculous paperwork, they tell you to arrive 30 minutes prior to your actual appointment, which means if you are prompt, you end up waiting an additional 30 minutes for no reason. The MRI techs are apathetic and question your decisions, i.e. I have severe allergies and declined a portion of the MRI due to allergy concerns. The tech and the receptionist had a conversation about me and my choices in ear shot of me and others in the waiting room. To make matters worse, I was given incorrect information about the scan. The scheduler told me no food for 8 hours prior to the scan, which meant I could not take my migraine medications prior to the scan. When I ended up with one of the most severe migraines I've ever experienced and had to stop the scan, the tech told me I could have eaten before and taken my medications. That sure would have been nice to know. When I stopped the test due to the migraine, the techs didn't ask me if I was okay, nor did they help me as I was dizzy and on the verge of vomiting. I sat completely alone in the locker room trying to regain my balance and get to my feet. When I did get to my feet, I was given directions to the front door, not even a question as to whether I would be okay to make it home. I've had several other MRI's prior to this one and have never been treated with such disrespect or apathy. They clearly do not care that someone under their care is experiencing a medical issue. I cannot believe the difference between in-patient and out-patient care at this hospital. Now, I am trying to reach radiology to schedule a procedure appointment. I was promised a call days ago and when I call now, I am directed to voicemail and no one calls me back. I will be looking for another hospital.

I too my cousin to the Common Spirit Holy Cross Hospital. Ihad an experience in the ER that…read morecompletely changed how I view emergency care, thanks to Dr.Joshua White. From the moment he walked in, he was calm, attentive, and genuinely present. He didn't rush, he listened carefully, and he explained everything in a way that actually made sense--something that's rare in such a high-stress environment. What stood out most was how much he truly cared. I felt seen, heard, and respected, not just treated like another case. He not only listened, but also provided helpful tools and advice with no judgment, which made a meaningful difference. His compassion and professionalism made a difficult situation so much easier to handle. I also want to recognize the incredible nurses and staff. They were kind, patient, and attentive throughout my visit, making sure I was comfortable and supported every step of the way. Their teamwork and compassion truly stood out and made a lasting impression. Dr. Joshua White is, without a doubt, the best doctor I've ever spoken with. If every ER doctor and team approached patients this way, the entire healthcare experience would be transformed

Went to the roy er told the doctor what was wrong but he didn't believe me, so he ordered an mri to…read moreconfirm what I said then billed my insurance $17,000 for the mri and another $17,000 for the few minutes he saw me, and then the mri tech billed me separately for another $250 wish I'd never stepped foot in this place

We had the opportunity to visit this location for an outpatient procedure. It was nice to have a…read moreseparate place away from the hub-bub and crazy parking at the hospital. They had a central check in desk and waiting area right inside the doors. Once checked in, you can sit relax, while tracking your status on the posted TV screen showing the procedures in the queue and what doctor is assigned. Once we were called back, they set us up in a cubby hole type room with walls on 3 sides and open to the hall with a pull curtain for privacy. The nurses station was right outside our room so we heard all the conversations that they had both professional and personal. They had a drink station in the area, that family can use when waiting for the patient. Our procedure took longer for the preparation and waiting, than the procedure itself. We were in and out in less and 20 minutes for the actual procedure. Unfortunately, the computer system screwed up our discharge orders and we had to wait around longer than we wanted and then never got the paperwork in the end. I like the convenience and efficiency of the surgical center, but they need a bit of work on the processing-of-patients part.

great team, took great care of me! good communication. and the business manager Lydia is top…read morenotch!!

they never call me with my blood results, i always have to call to find out what they are! if i…read moreever have a serious problem i will go back to alaska ware medical is free!!!!

In December of 2019 I visited the Intermountain Healthcare emergency room. While in the care of the…read morestaff, doctors and nurses I spent over two hours in a private room with very few visits. When I was visited by the attending physician, Dr. Nelson, his demeanor was very unprofessional, confrontational, and distrustful. I was diagnosed bipolar 2 disorder in 2018 and was between residences for several months before I moved in with family in Provo, Utah. With no established medical care in a new, unfamiliar area, I felt I had no choice but to visit the ER due to extreme depression and to make sure I was able to stay on stabilizing medications. I visited the emergency room to get an emergency refill on a non-narcotic prescription I have taken for years that I have been told not to stop taking because of its life threatening side-effects. I recently acquired my medical records from my visit at Intermountain Healthcare. After careful review of the documents, I have found that Dr. Nelson lied about me on my medical records and his unprofessional behavior in the emergency room was discriminatory and based on a diagnosis that I do not have. I asked to have my Lamictal prescription refilled as it is necessary to maintaining my mental health. He put in my medical records that I hadn't been taking it and he "advised against restarting it". I had not stopped taking it. I needed a refill because I was almost out and having a very difficult time. He told me to stop taking a life saving medication cold turkey. If I had stopped taking it cold turkey as he suggested, I would have been even more depressed, psychotic, and would possibly have seizures as well. If anything, he should have referred me to a physician who could help or sent me to an emergency mental health hospital for acute care. Dr. Nelson is not a psychiatrist. In my chart, he wrote in an diagnosis for borderline personality disorder and claimed my behavior (being upset about not being able to have my life saving medication) was due to this disorder. He also claimed that I changed and fabricated my stories while I was there, implying in my chart that it was due to this disorder (one I do not have). I was not visited by a staff psychologist, social worker or other doctor who could have advised him on such a diagnosis. I have since received follow up care and I am feeling better. I don't have BPD. I have never been diagnosed with BPD. I have bipolar 2 disorder and OCD. His uninformed diagnosis reduced the quality of my care by other attending physicians and nurses. The treatment I received at the hands of Dr. Nelson left me feeling even worse than I had felt when I came in to the emergency room. He stated that I have BPD in these records and to my nurses to invalidate my feelings and reactions to what happened. This is blatant discrimination and disgusting behavior from a doctor. I am concerned about the other patients that Dr. Nelson is seeing. If he treated me with such unprofessionalism based on a diagnosis that had no basis, he most likely treats other patients the same way or even worse. *Copy of the complaint email I sent to Intermountain Healthcare I DO NOT recommend visiting this hospital. I especially do not recommend seeing Dr. Nelson.

Not a Small Mistake…read more My mom deserved better. What the hospital treated as "small" was fatal. That one mistake ended her story and changed ours forever. This isn't just about one error, it's about a system that values efficiency over humanity, routine over safety. Families like mine are left grieving while hospitals move on. Care should mean accountability. It should mean slowing down, double-checking, and treating every patient as someone's whole world. Until that happens, preventable losses will keep repeating. I'll never attend there. No trust at all.

DO NOT GO HERE, unless you are not fond of your health or your money. Charted over 6k for a CT…read more $36.00 for a T of Mylanta. They billed insurance over 11k to give me 1 CT and 1 IV and 1 T of Mylanta. Misdiagnosed and sent me on my way. Urgent Care insisted I go to the ER. When you trust professionals to care for you, you are scared something is wrong as Urgent Care sends you to the ER, only to be left alone in a room for 4 hrs. See 1 Dr. to 10 min at the very end and you are billed over $11,000.00..... that is insanity.

My wife had an emergency so I took her into the emergency room, she ended being ok, but I wanted to…read morerecognize the doctor and especially the nurse Brooke, she was awesome along with all the emergency staff, they were so caring and friendly, and especially during a time of being scared they were super supportive and kind.

From the owner: Hello humankindness. It's more than a tagline. Humankindness is one of the many things we all have…read morein common. It's the good within us. The power that connects us. And at CommonSpirit Health, we fuse it into heartfelt healing, inspired innovation, and mindful medicine. It's in how we provide treatment and the way we treat patients. Our communities need caring, and our families need support. CommonSpirit is committed to building healthy communities by advocating for those who are poor and vulnerable, and innovating how and where healing can happen. Because the way care is provided is often as meaningful as the care itself.