I have tried for three months to even get an appointment here, for a simple 15-minute procedure (pain injection). I am an attorney who's good at navigating bureaucracy, I'm highly motivated, and I am here to tell you it simply cannot be done.
First, the one doctor who will do this procedure goes on vacation for entire months at a time.
Second, the front desk takes a two-hour lunch break every day. So don't bother trying to reach them on YOUR lunch break.
Third, if you do rearrange your workday to call at a time when you might get hold of a scheduling person, rest assured that the scheduling person will have to transfer you to the referrals desk, and that the referrals desk never answers the phone; they literally say, "I'm going to transfer you to her voice ma--I mean, to her."
Fourth, the referral person doesn't always keep track of files, as she acknowledged to me on one of the rare occasions I got her on the phone. She couldn't explain herself terribly clearly, she kept saying she was "new," but it sounded like she put my file somewhere and sort of forgot about it.
Fifth, when the referrals desk does find your file, they will interpret the referral to the injection clinic from the doctor who just diagnosed you with degenerative disk disease as a request for a *CONSULTATION,* not for the actual injection that everyone and their grandmother can tell you need, which means you get to wait weeks and weeks to see the often-vacationing doctor, so that he can look at you for six or so minutes and then say, gee, I guess it's true, you really are in excruciating daily pain and need the injection that literally everyone knows you need. Then you get to wait MORE weeks for the appointment where he actually sticks the needle in you. Meanwhile, he bills you for two appointments instead of one.
I have literally been trying to get a simple, routine, approximately 15-minute procedure done here since March. And again - it's a PAIN injection. For relief of excruciating pain that I feel every single day. But they act like they've got all the time in the world. read more