This place double bills their patients. I pay them a $30.00 Co-Pay in the office to see a…read morespecialist with my high value Medical Mutual PPO Insurance. Who I see is a Nurse Practitioner. Then I get a separate additional bill in the mail for $30.00 for physician's services. That bill is for the DR. that oversees the nurse. Good people but they charge you twice. Once for the NP visit then again for DR.'s services even when you do not see a Doctor!

Dr.Drolshagen is an amazing doctor. I can't say enough about him. He is very patient and takes the…read moretime to listen to your needs and will go out of his way to make sure everyone is cared for.

Why can we never get in for an appointment and out without the arguments with the staff at the…read morefront desk!!! They are THE MOST DISORGANIZED bunch I've ever had to deal with in my entire LIFE!!! Who is the boss... The Doctor or the lackies at the front desk. God I can not WAIT till we never have to use this facility again!!! The DOCTOR is FABULOUS... the office people... Not so much. If you can put up with the crap the front desk gives you... Dr Rahman is a sweet heart.

Dr rahman is a terrible dr. If you want individualized and attentive care I suggest finding another…read moreprovider. The office is trashy and no one even talks to you like an individual

I rarely leave reviews, but this experience deserves one. I purchased this unit in October 2023…read moreafter my rotator cuff and bicep surgery. I used it for about two weeks, then stored it away when I realized I preferred traditional ice packs. Fast forward to September 2025, when I needed it again after knee replacement surgery, and after just 2 1/2 weeks of use, the motor completely died. When I contacted the company, it took them several days to call me back, only to tell me the product has a six-month warranty (even though the Amazon listing clearly stated one year when I purchased). They refused to provide manufacturer contact information so I could at least try to get it repaired, and their only "solution" was to offer a 10% discount on a new purchase. That's an insult, not customer service. This is an expensive medical device that should last more than a few short uses spread over two years. The company clearly stands behind their profits, not their products. If you're looking for a reliable recovery aid or a company that values its customers, look elsewhere. Bottom line: Worked for a few weeks, broke when I really needed it, and the company washed their hands of any responsibility. Buyer beware.

When no one else could find the problem causing me so much pain, Dr Assem Sultan did. He and his…read morestaff are the most incredible professionals I have ever encountered. I woke up from the Surgury pain free!

I felt the need to post a review after yesterday's experience with Crystal Clinic Physical Therapy…read morein their Kent office. This was my second time to use their PT services at the Kent location. First time was pretty good , however the staff taking information was semi-rude. Yesterdays experience was terrible. I arrived on time for my appointment signed into the kiosk to check in. It said I needed paper work filled out even though I had had given them all this information before I guess routine paperwork every time. I walked to the window and the two ladies standing their sharply said, "did you sign in?" I replied I did but it says I need to complete paperwork. The two ladies replied, "We are working on something sit down and we will call you when we are done." I sat down waited 15 minutes and then they called me to the window it took another 15 minutes to complete and sign all paperwork. They said sit down and I will let the PT know you are here. By the time the PT was ready for me Chelsi she had spoke to the office lady and the office lady came out to inform me I was 45 minutes late and the PT could not take me. Well at this point I was angry because due to being asked to sit down and wait until the ladies completed their project and then do paperwork that is what caused the 45 or at least 40 minute delay. The PT walked through an open door glaring at me as if it was my fault. It was not it was the ladies that delayed due to their rude response that they were working on something. Even another patient sitting in the waiting room who watched the whole episode said as I was walking out, " you were on time." I replied yes I was and this was annoying and unacceptable. Today I cancelled all PT's I had scheduled. I will call my doctor get a new order and go to AGMC PT where in the past I had a great experience. There are many young and elderly patients that are in pain and to make someone come back and not take them is so wrong and as I said unacceptable and unprofessional since it was not my fault. Doc's have been great! The PT staff and office help at this office were terrible.