Awful customer service. No reason for a person answering the phone to raise their voice at a…read morecustomer. Asking a business about their availability to come into your house and take measurements is a standard question. They should train their staff on how to sell. Not even close to being the only show in town.

Submitted a quote for windows on hand written paper, i requested a quote in written format that is…read morenot the business practice. Owner got upset,asking questions what type of windows do I get, nothing in writing, ultimately he says he will not do businees with me because, I am calling too many times regarding the product.

Had the pleasure of doing business with City Mirror & Glass on several occasions and every time…read morethey remind me what it means to shop local. These guy are great, they call you back when they say they'll call back, they follow through when they say they will, and they show up when they say they'll show up. Shower doors, re-screening window screens, replacing thermal panels in my picture window, new store front windows? Whatever you need.

These guys rock! Meticulous work! Turnaround timing is good. Price is fair. And they recommend…read morewhat you need vs. trying to oversell. Tough to find a merchant with these qualities nowadays.

Dracut Window and Door made our window replacement project a real pleasure. We appreciated Steve…read moreRoger's detailed presentation of the Mercury replacement window and its features. It was a no pressure sales presentation. We picked the right contractor. The installation team was on time, efficient, professional, quality focused and very tidy. Steve, Bobby, Andriana and Christ were simply outstanding. Dracut Window and Door deserves the highest satisfaction rating - definitely Five Stars!! If you want the job done right, you must use Dracut Window and Door. We will definitely be reaching out to them for future projects!

Dracut Window and Door is a rare find in todays world of service contractors. There is no monkey…read morebusiness here! Contacting them is easy, place your call or email and it will be returned in a timely fashion. They are polite, patient, provide quality products and do not take short cuts. Dracut window and door provided exceptional value in both products and service. Your window or door will be installed efficiently and with perfection. This is the second time that I used Dracut Window and Door. The first was to install a storm door in a very old house where there was no storm door. They found that the entryway measurements were not even. They did such a great job on replacing the entire entry way correctly that you would never know there wasn't a door there to begin with. No drafts, no leaks, totally an upgrade in energy perfection and efficiency! They provided the same top rate service the second time I called them to install new windows. Steve measured my windows with skill and accuracy. He noticed that my current windows were a half inch to small and had no installation around them. I mentioned this to you because the previous windows in the home were also energy efficient- however that energy was lost because they were never correctly at that time. I saw if you are looking for quality work and with a company you can trust CALL Dracut Window and Door. See for yourself and I am sure that you will be just as happy as I am!

Dennis is very punctual and very easy to work with. Great communication, always very responsive to…read moreemail and phone calls and keeping us up to date with the project. He installed 30 beautiful Harvey windows in 3 days. I will definitely recommend his service to friends and family.

Dennis replaced our old shutters and we couldn't be happier with the job! Our house looks so much…read morebetter. I had gotten a bunch of quotes he was very competitive, super prompt, and kept us in the loop through the entire process (removing the old ones, ordering and installing the new). We would absolutely use DPG again in the future! Quality work & happy to support a local business!

We signed with Zen Windows at the end of July after being told--in writing--that installation would…read morehappen within 4-6 weeks. It's now mid-November, and not only are the windows still not installed, but the installation date was just pushed again to mid-December--almost five months after signing. We specifically reviewed the timeline because we wanted this done before it gets cold. We have booked dog daycare which has to be rescheduled, it affects our schedules, plans, and will massively impact our work, which is WFH. The measuring process was chaotic. The person sent to measure always gave last-minute notice and had to come out multiple times because they kept miscounting the number of windows--always short by one. Communication throughout this process has been terrible. You have to constantly follow up for updates; Zen never reaches out proactively or takes ownership of delays. Every update comes only after you chase them. When we brought up these issues, the company's response was to blame the original sales rep, who is "no longer with them." Convenient excuse, but the timeline and promises were in writing. Zen has taken no accountability for the misinformation or poor service. Yes, they may be cheaper than competitors, but you truly get what you pay for--unreliable timelines, lack of professionalism, and customer service that's downright egregious. Buyer beware!

Cheap horrible windows. All rooms and styles. Total waste of money. I am extremely disappointed. We…read morecould not even get the design we were quoted that set the whole project in motion. Thousands of dollars out the window. Pun intended. I'm so aggravated.

The response time for emails / messages was super quick and if they could not get back with full…read moreanswer there and then , they would still message to say they would be in touch later . As my issue was window replacement , after they had looked at it , due to the type & size the estimated price had to increase but they still gave me a good price and would have fixed the sash for me to reduce the price except it had been thrown out . The window had to be ordered & they were in touch with updates along the way which is very important as I'd never used them before and had paid 50% deposit . They were very very professional & polite & easy to have there doing the work when the work was being done .

Juan did a great job installing a door with new framing and new locks, etc,. He fixed a few things…read moresomeone else had installed that weren't level and did a few other minor handyman type services and I couldn't be happier with the results. He pays attention to detail and was very responsive and dependable. I will use him again for my next project!

RF Construction did a GREAT job on my deck repair. The guys were on time, finished fast, didn't…read moredestroy my yard and left NO mess. Recommended.

Very nice people do great job with my windows fixing. Only they can do. Another people just want me…read morechange my windows. But my windows are still good. RF construction services said you don't need change your windows. Your windows still good. We can change them for you. You can save your money. So I am so happy now. They fixed my windows before the winter and I didn't spend too much money.

If there was a negative rating, I would whole heartedly go that route. I contacted Tom for some…read moredeck work. Tom came promptly to my place, assessed the scope of work, quoted me a price and set a date to start the work. After that everything went downhill. I could never get hold of him to get an update. If my miracle, I could get hold of him, he was always ready with an excuse ranging from his work van broke, tools got stolen to him having a hard time getting good help. It was like talking to a kid who has not done his homework OR in grown up terms an incompetent business owner. Finally, I gave up and went with another contractor who was a complete opposite i.e. more professional, showed up on time and did an excellent work. Overall, I would never recommend this company to my worst enemy. Save your money and time and hire someone else.

Very happy with the level of service we received. Guthrie came out for same day service to perform…read moresnow and ice removal from our roof. The job was done very well at a great price that was lower than almost all others we were quoted. We'll definitely recommend them to our friends and family.