If you have an emergency it is very bad the service is very slow my girlfriend was going with an…read moreunbearable ear pain and she was treated two hours after arrival

SMMC, Rehabilitation. I left a strained voicemail message and attempted online access to no avail…read more I inconveniently attempted to engage with staffers Angie and Heather without any professional insight. Heather incompetently placed me on her speakerphone; a clear violation of my privacy. Heather claimed that her manager is at some event and may/may not be reachable? I will no longer contact this facility. They gravely lack respect, patience, empathy, efficiency and humanity. Please defer this clinic to others. They are useless, unfriendly and unprofessional as in the past. Please kindly redirect me to a more humane, pristine and welcoming Rehabilitation resource promptly. My employer is not understanding of my dire pain and limited functionality. Minus 10.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

1 star for the cafeteria…read more I am writing as a patient to share a concern about the food environment at Mills-Peninsula Medical Center in Burlingame. While I appreciate the medical care provided, I was disappointed by the nutritional quality and messaging reflected in the cafeteria offerings. Hospitals play a critical role not only in treating illness, but also in modeling healthy behaviors. When patients are advised to follow heart-healthy, low-sodium, or balanced diets, it is confusing and discouraging to see food options that do not consistently reflect those same standards. This creates a disconnect between what physicians recommend and what the hospital environment promotes. As a patient, it raises an important question about how seriously nutrition is being prioritized as part of overall care and recovery. I encourage the hospital to consider: - Expanding and clearly highlighting healthier, whole-food options - Reducing the prominence of highly processed and high-sodium items - Aligning cafeteria offerings more closely with clinical dietary guidelines - Providing transparent nutritional information to help patients and visitors make informed choices Improving the food environment would not only support patient recovery, but also reinforce the hospital's role as a leader in promoting long-term health and wellness. Thank you for your attention to this matter.

If you want to move to San Mateo County for work and have nothing but Medi-Cal do not opt for a…read moremedical plan that includes this hospital. Like Valley Medical in Santa Clara County this hospital has very terrible wait times. If you are here via ambulance, it's a lot of worse to get an ER bed here. You will be stuck in the halls for a very long time. If you are non-resident please avoid this place is very scary. This place is not good for ER services but is only good if you are a SamTrans bus driver or any other public transport driver who is very hungry and needs food to eat. They have some good things in the cafeteria for people to eat. This is before 2020 when there is no triaging involved. The nurses here are very rude and stony, they seemed to be something out of GTA 5. If you are not a resident of SM county, please be safe and avoid this place.

I came to ER on a Monday evening for blunt force trauma to the eye. I was in excruciating pain…read morebecause the top layer of my eyeball was scraped off in an accident. I couldn't open my eye, and when I did, my vision was blurred, and the eye wouldn't stop tearing up. There wasn't a line to check in and I was triaged within 10 minutes. After waiting another 20 minutes or so in the main lobby, I was called to the back. Great, I thought, reasonable wait time. I go back there, and just sat in another waiting area for about an hour. The nurse had initially asked if I wanted an ice pack, I said yes, then she disappeared and never came back with the ice pack. There was a lady that was called in at the same time as me who saw the doctor and left within 30 minutes. She spoke to the doctor in the wide-open waiting area so everyone could hear that she had a urinary tract infection. Was that really more urgent than my eye trauma? I asked the nurse how much longer I'd have to wait, and she curtly said she didn't know. After waiting an hour sitting in that uncomfortable chair, I finally left. Never saw the doctor. Service was awful, nurses are downright rude. The lady with the UTI I mentioned above? Well, the nurse told her to take ibuprofen overnight to ease the pain. She clearly did not know what ibuprofen was since English wasn't her first language. The nurse could've simply told her that ibuprofen was the brand name Advil. Instead, the nurse just repeated the word, "ibuprofen" and repeated that it's a common household medicine. It was as if the nurse wanted to be purposefully vague, which seemed condescending and just uncaring. Waiting room was a mess. Very few chairs, got very crowded. sticky juice spilled on the floor, and there were a couple of crazies (or high as a kite) just laughing hysterically while they were being questioned by the police. Somebody else came complaining that she's dizzy because she hasn't eaten all day. They gave her a sandwich and a juice and she left. Great use of ER resources. This place is a total shitshow. Uncaring nurses. I got zero service. It was a complete waste of my time to come here.

Friendly and professional staff. Quick and easy registration and the process flawless.read more

I called to make yearly appointment for my mammogram. I have a history of Ca of Breast with…read moreMetastases/chemotherapy/ radiation. I was told that first appointment for Mammogram with Ultrasound was March 26/2026. Since it was several years ago, last recommendation by Dr Brodsky was just Mammogram. The nearest appointment was January 2/2026. Cancellation list is fully booked. I find this unacceptable and dangerous practices. I am looking for options. Adele Dunnigan RN

I had an experience following breast cancer and reconstruction that was unnecessarily awful due to…read morea nurse in the pre surgery center whose name was Joan. Another nurse was attempting to start an IV and was having a hard time.She inadvertently caused me some pain and I was really frightened and started crying Joan who was socializing at the desk not 20 feet from me and saw I was in distress.She looked straight at me 3 different times and the looked away with indifference. Some people are in Nursing who should not be.

We recently came here as my son had several procedures that needed to be performed. The surgery…read morecenter is located in the basement of the building with easy access to the bottom two levels of the parking garage. The check in process is quick and easy and there is a small waiting area with a TV set. You're then called in, where you change into your surgery gown and do all of the pre-op checkups and have the conversations with the surgical team. I think there could be more privacy - they don't really have rooms, just areas where they pull drapes over. The staff did make my son feel more comfortable though by giving him a teddy bear, playing peek-a-boo with him, and then wheeling him into the OR in a red wagon. While waiting, if you're hungry you'll need to go to the neighboring downtown San Mateo neighborhood to pick something up as they don't have an onsite cafeteria here. Also, they really need to upgrade the quality of the TVs here - all the sets were super grainy and pixelated. My son's surgery went well overall and that is the most important thing. I'm glad he was in good hands with the staff and surgical team here.

they have had incorrect hours posted on multiple online sources for months and have not fixed it…read moredespite several complaints . this is a horrible hospital. i have also been requesting my doctor and her management to contact me for over a month. i have submitted several grievances only for them to be completely ignored. this is malpractice.

Excellent staff members, friendly, informative, and eager to help. Not a long wait at the pharmacy,…read moreand there is always a staff member to help with a new prescription.

Bothered by this! Is it just me? Sutter Pediatrics 50 south San Mateo floor 3 - After an office…read morevisit, prescribes an inhaler for a child to go back to school. In order for the child to use the inhaler at school a form must be filled out by the prescribing doctor. Sutter Pediatrics takes 3-5 business days to sign the form, but if you are willing to pay $18 they will have it in up to 24hours. Kid has to stay home from school or go without a need inhaler at school because Sutter can't put a signature on it without making you way up to 5 days or paying them. Irritating.

I was a patient here from 2003 to 2018 (I was born in 2000) and had nothing but positive…read moreexperiences. Dr Chapman was the best doctor you could ask for and was incredibly attentive to my eczema, asthma, and various allergies. I always felt safe and cared for as a child in this office, and I really loved all the paintings and decor in the different rooms. The giraffe, train tracks, hanging monkeys, and tree painting will always be etched upon my mind! All of those fun touches really make it so much more comfortable when you're a kid. And of course I absolutely loved the reef tank in the waiting room. Here or there you might deal with a bitter receptionist but you'll find that everywhere. My mother really loved Dr. Chapman and this office as a whole and again, I couldn't have had a better childhood doctor. They were always on it and we never ran into any issues with incorrect or late prescriptions, inaccurate advice, etc. For the sake of transparency, I haven't been a patient here for five years so I can't speak to how the office is currently, but they deserve the five stars from a previous patient who is a happy and healthy adult. I will always be grateful for Dr. Chapman and ABC pediatrics.

10/10 service, especially in the MR department, azeryiza and her fellow HRD members have never let…read moreme down, I can rely on them for anything and everything. Would recommend.

Danger, warning watch out. Dr. Michele J Lee, M.D was my Dr, for a 11 day stay at hospital. Lack of…read morelistening, follow-up, lying, changing specialist orders. Hurting my hospital stay to 11 days. Rudely Walking out in middle of discussion and not saying anything. Discharge plans changed, meds changed. Feeling staff does not work well with her and has several complaints. Notified hospital management. Incompetent in providing diagnosis, care, and analysis. I wish I could say I had a good experience but that would not represent the facts. I hope this review will be taken serious so the process can improve and others will be treated fair, kind, and empathetically. I was sick with pneumonia, FMPV, an severe asthma, 74 years and she kept pushing to disharge me, over the objections of my Specialist. On the other hand, the total nursuing staff, admin staff, and everyone else was great. It seems she has significant challenges working with staff too. I am so sorry to have to write this.

If you aren't Filipino, they do not care about you or your well being. Racism breeding ground.read more

This is a really good Kaiser, probably my favorite. They are so efficient they even managed to…read moreprocess everyone in the waiting room after there was an epidemic of nausea and vomiting because of RM.'s stinky vajayjay.

Not one person working at this location is there to help. They will ignore you for weeks, months,…read moreyears. My latest procedure they gave me fentanyl on an empty stomach without my consent. No one addresses any of my concerns. You're better off d*ing on the side of the road than getting any kind of help here. ETA - TO THE PERSON REPLYING: I HAVE EMAILED YOU. YOU, LIKE EVERYONE AT THIS HOSPITAL IS IGNORING ALL MY ATTEMPTS AT COMMUNICATION