This is a really good Kaiser, probably my favorite. They are so efficient they even managed to…read moreprocess everyone in the waiting room after there was an epidemic of nausea and vomiting because of RM.'s stinky vajayjay.

Not one person working at this location is there to help. They will ignore you for weeks, months,…read moreyears. My latest procedure they gave me fentanyl on an empty stomach without my consent. No one addresses any of my concerns. You're better off d*ing on the side of the road than getting any kind of help here. ETA - TO THE PERSON REPLYING: I HAVE EMAILED YOU. YOU, LIKE EVERYONE AT THIS HOSPITAL IS IGNORING ALL MY ATTEMPTS AT COMMUNICATION

This rating is for the attention and care given to me in the outpatient procedure floor department…read moreof the Marshall medical building (part of Kaiser Permanente), which fitted an urgent appointment in a manner that logistically worked with my hospital stay next door. There are various departments in this medical office building, and I am simply contributing my experience in Ambulatory Procedures & Surgery. And I would be giving ten stars if possible to the registered nurse who helped me stay calm and not freak out too much during my procedure, a cervical epidural steroid injection. That basically is when the doctor uses a special machine to scan view in real time live, exactly where in the spinal area to inject anti-inflammatory medicine, and everything has to be precise as you can imagine. Yup this was a time of extreme pain and stress and anxiety, and thank heavens, Mister Kelly the professional confident good-natured good-humour nurse, was there to ease me into and through the entire process. Sure, two other staffers were checking me in, but he was the one working alongside the M.D. who did the actual injection into my herniated neck disc area, all of which had been causing pain for most of the year, and that then led to worse problems, then due to a sucky set of circumstances and accident.. landed me at Kaiser. Bottom line: Kelly was a godsend. I appreciate him staying with me after hours, when I was waiting for a ride that was booked for me, but they were having trouble figuring out how to get in the building and collect me. It got figured out finally of course. The steroid injection I received at Marshall medical office sadly didn't clear all my issues and discomfort, but my expectations were set so that I knew it did what it essentially was supposed to and maybe that's all it can do. Now I need to consult my docs. Okay, TMI. Meanwhile, if you ever find yourself at this Kaiser location in ambulatory surgery -- and I hope you never have to -- you're in excellent hands with Kelly the R.N. Thank you Kelly, from the bottom of my heart and neck and lousy messed up cervical disc(s).

The Marshall Medical Office Building was opened in April 2021, and is part of the Kaiser Redwood…read moreCity (RWC) Campus. There's not much I can say bad about this place. It's brand new, and it'll take time to learn about all it has to offer. For now, I know it has a multi-level parking complex. It's basic depts include: Lab, Pharmacy, and X-Ray. The entrance is actually on Thrive Drive, not Maple St. This building is located at Maple x Marshall, adjacent to the Kaiser RWC Hospital.

Just when I thought it couldn't get worse. I went in for my appointment at 11 am this morning. I…read morechecked in at 10:45 and took a seat to wait. At 11:15 I asked xitlaly what was going on because I had been waiting and just wanted to know if (EDUCATION-CHW) which is who I had my appointment with was running late. I was told to wait that she would double check. At 11:40 someone in a pink tracksuit came up to me and said "The person you had an appointment with called in sick so we'll have to reschedule. My soul left my body I felt like a joke. My 34 week pregnant self sat there paying for childcare for my other kids for them to tell me an hour after I arrived that this person called in sick?? This staff really is the worst and as mentioned before there is ZERO communication between the and even worse customer service.

Do not attempt to go here. This clinic is a disaster. Many years ago it was OK, it does lab work,…read moreyou can get an eye exam (a prescription only but no glasses) and has a dental clinic. The doctors are fine but sometimes you get the young fresh kids that are either still in medical school of just out and the senior doctor sees you at the end of your appointment. The doctors will never ask you about a potential medical problem (even if you show up with a massive rash on your face or barely able to walk) so make sure to ask about all issues you have. Their record keeping for any medications you take will never get updated no matter how often you ask. I have listed some meds I haven't taken in several years still listed as being something I take. They are incapable of updating. Appointments usually take two months in advance to schedule and sometimes they have no appointments available and will tell you to call back next week. They will do the basics and refer you to a specialist at the San Mateo Hospital or Stanford clinics but not much of anything happens at this clinic that doesn't require getting referred elsewhere. The nurses are the most surly and rude you will EVER encounter. Don't try to ask a question or inquire what your blood pressure readings was or anything else whatsoever. They never answer their phones as you may have noticed from previous reviews. It's truly insane. I have spent hours and over a week trying to get someone to answer and it just isn't happening. Just more hours on hold. Go to the Emergency Room for treatment instead. If you insist on going here and want an appointment, I would recommend sending a letter. Address it to the doctor you want to see with your contact information and medical record number (if applicable) and mail it. Someone will intercept it as your doctor wont receive it but you will finally get a person to call you back for an appointment if it really is the only place you want to get medical care.

We drove over 2 hours in commute traffic for an early morning appointment…read more The parking on site was perfect. The location of the office was easy to get to. Even the people who checked us in and were very happy to see us and offered us breakfast places to eat after we were done with my mom's visit. The doctor was very professional and very knowledgeable on what my mom needed. I always feel Stanford offers the best care for my mom's needs. Mahalo and Thanks.. OH And see you guys next year for the follow up.

Had a follow up appointment here today. In the orthopedic department. This location is in Redwood…read moreCity. It's a beautiful facility. They had someone playing the piano today. He did an amazing job. I always get the best care here. The office is always organized and mostly on time.

I have been going to see Sutida for over 5 years. She has one focus and that's the care of her…read morepatients. From personalized functional medicine treatments to follow up care I have not looked back since adding her to my health care team. I love her new office too! It's bigger with more healing practitioners on her team.

Suthida is extremely knowledgeable and really cares about your health and well being. You would…read morefeel immediately at ease with her. She offers a variety of treatments that can help you restore your health. I highly recommend her.

Whoa! It wasn't that bad. Have you been to Good Sam or O'Connor? I got Covid from one and…read morethousands of dollars in bills from the other. I don't think any hospital is perfect. I've been with Stanford Hospital for years. My wife's cancer treatment was here my surgery recently was just performed here my son was born in the children's hospital. I don't have to go here but I'm glad we did. We have world class specialist. My wife's cancer was so rare there were only three machines at the time in the world. Two in China and one at Stanford. Yes we've had multiple issues with Billing, staff, procedures and overall stupidity from some medical stuff. But I still would rather go here than the other hospitals.

My experience was with urgent care, Stanford Palo Alto on pastor Drive I believe anyhow if you have…read morea toe issue, an ingrown tail nail don't go there !! lol. some young doctor. She had no idea what she was doing. She cut into my toe at a ridiculous amount and looked at me like she was performing a major surgery. And was like have you had this before , omg, all she needed to do was send me home soak my foot and Epsom salt and baking soda for two days pull back the SKIN get that infection out, expose the nail and slightly trim it. My podiatrist could not even believe that the woman used the scissor that she used two years later my nail has fallen off. It is giving me nothing but problems since that point I had had a broken toe so it made me walk weird and it affected that toe. Hilarious I can only laugh because it was just such one of the most horrific diagnosis ever, it was April 17ish 20 24 third week of April one of the most unnecessary procedures I ever had... my podiatrist at PAMF predicted that she must've almost used like a regular scissor on my little toe, which is now destroyed I remember a nail salon worked on it in grown and they did it with such an ease.

Excellent caring, professional, staff, and outstanding doctor. It was easy to get an appointment…read moreand office follow through was great. Had injections for my stiff and sore neck, after an MRI. Procedure was quick, painless, and proved to be successful. Movement, stiffness and pain have improved significantly. Highly recommend.

Let me begin by saying the professionalism and treatment at the actual procedure center was top…read morenotch (would give it a 5). But their billing department would receive a negative 5 from me. When I checked in for my appointment for my back rhizotomy over a year ago I was told (they had also confirmed this prior to the apt) that if I paid $540 upfront, that would be the entire cost for the procedure center. I have since received numerous bills for $21,000 from their billing dept. And they have not returned my many phone calls. This has been going on for months now. There is obviously a huge disconnect, but now I am extremely hesitant to ever do another back procedure there!

Every staff member I came across was helpful, attentive and supportive. Care was fast and great…read more Clean facilities.

I had a horrible experience at urgent care with Dr. David Andreski. I do not advise being seen by…read morethis doctor unless you are looking for a misdiagnosis. The man tried to tell me I have a brain aneurysm, and that I needed a CT scan and spinal tap ON SITE, when I have NONE of the symptoms of a brain aneurysm, just because I said I'm having the worst headache of my life. If he looked at my symptoms, he would've known it was from coughing, blowing my nose too much, and laying down too much. The fact that the headache had resolve with pain reliever medicine such as Tylenol should've been an indication for him it's not a brain aneurysm, but he goes on to talk about worse case scenarios and completely freaked me out. I just wanted antibiotics for a sinus infection. Total waste of time and money. Never again.

So helpful and professional. 10/10 go for whatever you need. The staff is very nice and respectful.read more

At my recent visit, I raised clear concerns about elevated blood glucose and symptoms pointing to…read moreprediabetes. I explained why HbA1c alone isn't reliable and specifically requested fasting glucose and fasting insulin to calculate HOMA-IR. We talked about this in detail--there was no ambiguity. After that, I had to go to the lab three separate times just to get incomplete testing done. The first two times, nothing was ordered or ready. To remedy this, I sent Patient Portal messages, made many phone calls over several hours worth of telephone calls, and wrote hand written notes to the clinic, always getting back confirmation that everything is been taken care of, when it actually hadn't been. On the third visit, only half of the HOMA-IR was ordered--just fasting glucose, no insulin. This defeats the point of the test. After following up again and being told the clinic would contact the lab to run the insulin from the existing sample, I then received a note saying the insulin test was "not medically necessary." This is absurd. If the test was unnecessary, why wasn't that said upfront, before I wasted time on multiple lab visits and follow-up calls? Why agree to order it, then reverse course after the fact? This entire process has been chaotic, dismissive, and a waste of time. I was proactive, informed, and clear in my communication. What I got in return was poor coordination, zero accountability, and indifference.

I am very disappointed with the experience I've had with the PAMF billing office. My husband has…read moredual insurance coverage, and PAMF is covered by his secondary insurance. Despite this, we kept receiving bills and even threats to send our account to collections. I called the billing office repeatedly--almost daily--to understand why the secondary insurance had not paid, only to later discover that PAMF never billed the primary insurance first as required. It took many phone calls with representative from both insurance and the billing stuff and a great deal of stress to resolve something that should have been handled correctly from the start. This has been a very frustrating and time-consuming experience, and I hope PAMF can improve their billing communication and coordination in the future.

The quality of patient care is abysmal. The impression they…read morecreate is of a big corporate bureaucracy that cares more about cutting costs and reducing responsibility than it does about patient care. If you care about your care and your family's care, find a different provider.