I contacted Coleman's since I'm having issues with a recently installed, brand new water heater…read morepurchased from and installed by another company. Truthfully, I feel taken advantage of by that company, like they just wanted to make a sale, neglecting to properly inspect and diagnose my prior unit. The issues I was having previously have returned. I'm very frustrated and don't want to deal with them again. I should have known better when the responding tech took less than 5 minutes to mutter, "This heater is bad. This is not a good brand," despite my previous heater being only 4 years old. I contacted Coleman's A/C Heating & Appliance Repair seeking a professional who would listen carefully to the issues I'm describing and offer sound advice/solutions on how to proceed. I expected to hear back from Coleman's within a day or two. But my inquiry was responded to quickly. The technician was friendly, listened, and we discussed what could be done to get my hot water going again. It was suggested I contact the company that performed the install since I'm still under warranty. But it was such a negative experience with an inattentive, apathetic tech that I'd rather cut my losses and allow Coleman's to care for my unit. I will follow Coleman's advice. But at the first sign of indifference or rudeness by that other company, I'll call Coleman's out to fix my heater.

The Colemans installed a new heat pump for us this month. I chose them due to the excellent…read moreservice I had received in the past. They were very professional and the communication was excellent. The unit was installed quickly and works wonderfully well. Their estimate was below other businesses in the area and I felt that they, being a family owned business, were more invested in providing exemplary service. Which proved correct. They supplied some extras and explained operation and maintenance as well as the warranty. I highly recommend this business for anyone seeking trustworthy, reasonable, and professional service.

Made a request to have my washing machine inspected following a move into the area. Technician was…read morereluctant to even consider making an appointment, but finally stated he would come on Monday between 12-3. No show and no call to explain. Would not recommend.

I've used Brent to repair multiple appliances over the years. He's always been responsive, shows up…read moreon time, follows up and does quality work. I used some other companies before I found Brent and it was a hassle. They didn't call you back or show up wasting your valuable time. Save yourself a headache and call Brent next time your refrigerator or washing machine starts making a weird sound.

Great service Receptionist called me to give me tech's…read moreschedule which did not suit me too well. She consulted with the tech and worked it out. He was in and out, very professional & clean. The tech took the time to explain a few questions I had by calling the rep. Thank you! asem

We called these people because they are the only ones who do warranty repairs for LG refrigerators…read more When they came, they said it was the fan but they would have to order it because they don't keep them in stock. 2 weeks went by and we called and were told it would be "any day." A few more days go by and I call again and the woman who answered put me on hold, came back and said she was going to call the distributor to track down the part. That SAME AFTERNOON a different woman calls and says they have the part ( Lie#1) but wouldn't be able to install it until the following Monday (this was Thursday). No problem... until my husband calls to confirm that they are coming on Monday. Nope, because they only come to Vicksburg on Fridays. Lie# 2. They do come Friday, but 2 hours later, the fridge is not working again. We call them the same day and are told they will not be able to come out again for another 10 days...another Monday. I call on that Thursday to confirm (had to leave a message) and got no call back until Monday morning, where I was told, yes, they will be here. My husband took the day off, waited ALL DAY and no one showed up. He called the office, was hung up on. He called back and was told the repair person had scratched us off the list because he he said it had already been fixed. Lie# 3. We are then told it will be another 10 days to send someone out. What kind of this business are these people running? Disorganized doesn't even touch it. These are people who don't care about their customers. AVOID USING THIS COMPANY!

Finally, dryer heating. Back to the days of an empty hamper! woop woop. very responsive team…read more knowledgable, good communication and great customer service. thank you! Elizabeth

Bryan came out and replaced a part in my dryer. He also diagnosed my washer problem. He was very…read morefriendly and professional. I'm very pleased with Brown Appliance Guys. Would highly recommend their services!

Very positive experience! Despite the result being that our dishwasher motor is burned out. :-)…read more So, nothing to repair, really, except our wallet. The technician's office answered the phone, was pleasant and courteous, and scheduled our appointment promptly. He showed up during the scheduled window and called in advance to let us know he was on his way, as he said he would. Very chill and easy appointment. Would definitely call again.

I would NOT recommend Jason who owns this business. He did NOT fix my cooktop after charging me…read moreover $200. I could not get him to call or come back. They would not answer my phone calls at the business number. Filed a report with the Better Business Bureau.

I requested servicing my dryer Thursday not even 30 minutes later. I had a message from Kendrick…read more They were out here servicing my dryer and changing the timer Friday. Communication was excellent. Service was excellent. Totally recommend Kendrick to do. Your job. Will definitely be using him in the future for issues with my appliances. He was fast very courteous and cleaned up after he finished which is a huge relief for me.

Requested service for my washing machine, Ken came out and did a thorough inspection, he explained…read moreeverything to me along with pricing and my options. Machine and area around it were left clean a neat. Ken was very pleasant and a real professional. I would recommend him for your appliance repair needs !

Kevin has helped me with appliance repairs for two different homes over the last 15-20 years. He is…read morea Christian one-man business with reasonable rates. He is honest and soft-spoken. He has always been able to come the same day and has always been able to help. As a woman, I also want to say that it is important to feel safe and comfortable when you are alone in your home with a service person, and I have always been comfortable with Kevin in my hone.

Today I spoke with Kevin regarding a repair to an oven at one of my rental properties. He is the…read morerudest technician I have ever had the displeasure to deal with. He asked me to describe what is wrong with the oven and I explained to him, according to the tenant, the inside of the oven isn't turning on or off. He replys in the most condescending tone, "what do you mean it's not turning on or off... either it turns on when you turn the dial or it doesn't". What professional technician doesn't know what it means when a CUSTOMER says not turning on or off?? After he found out I was out of town and would be paying by credit card, he tells me they do not accept credit cards and hangs up the phone. No have a nice day...no thanks for calling....no goodbye...NOTHING! If you are big on customer service, don't waste your time with this company. I called the next number on Google 601-573-5853 and he was extremely helpful and courteous and completed the repair the following day.

If you need plumbing help in the Jackson metropolitan area, I can't recommend Weiand Plumbing…read moreenough. Phil Weiand and his sons analyzed and repaired a very major under the slab leak without a costly high tech leak analysis, with minimal damage to our drywall and with speed, affordability and great skill. They were fast, skilled, fairly priced and very nice to deal with. I wouldn't think of calling anyone else for future plumbing needs, large or small. I'm so grateful to our builder friend who recommended them. Call Phil Weiand with confidence when you need plumbing. You won't be sorry! Gary Silber Jackson, Mississippi Home Owner and Business Owner

Everything went well! We had a leak in our family room and Gideon was wonderful. Had to replace…read morepipes. He was neat and cleaned up each night. Today we had blockage in our pipes and were supposed to stop tomorrow. They stopped on way home so we wouldn't be inconvenienced! Who does that?!? Can't recommend them enough.