I've had 4 encounters with this store. The first time I went in trying to buy a powerful electric drill and screwdriver. I'd never heard of the brand on offer, and the advice given to me suggested they didn't really know whether or not their device would be appropriate for the task I had in hand. They really just left me to read the box. So much for local shops offering a better service than reading a description on Amazon. Fail number 1. I ended up buying from Amazon - a trusted brand and it has worked very well indeed.
The second time I was wanting to buy a hasp lock for a cupboard to make it secure. I've never had any experience with this type of lock, took photos of my cupboard and thought I'd give this local business my support by asking them to help me. I chose the lock myself and then asked them about a padlock for it. I made sure that I had a conversation with the staff about my situation and showed them the lock and padlock I was planning to use. They said they would be fine. After all that, the lock fitted but the padlock didn't fit.
So, I had to go back to the store for a third time to tell them. They tried to sell me a key-based padlock (I had made it clear that I didn't want to be messing around with keys and wanted a combination lock). They were out of stock of the next size up, so I agreed to come back a week later when they had more.
I returned a week later for a fourth time. By now the trips into town were getting tiresome and I wished I'd just ordered online and had the thing delivered, hassle-free. Anyway, I paid an extra pound to exchange my padlock for the next size up.
The quality of the padlock is atrocious. The wheels don't turn properly, and you often have to press the lock down in a weird way, in order to reach the opening combination.
Four visits. Time wasted. Very unsatisfactory outcome. In future I'll go to Argos. At least you can get a good quality, branded item. Or if I don't mind waiting then I'll order it from Amazon. read more