I recently purchased a ford bronco from this dealership. I was apprehensive about getting into…read morebi-weekly payments again so went into this with a lot of thought process. My salesman Ethan was very knowledgeable and put me at ease. He was clear and concise with the payments that I would be looking at but when my credit score was run I was pleasantly surprised that the payments were lower than originally anticipated!! This dealership has an abundant amount of vehicles to choose from. It's clean and new and the staff is friendly.

First and last time going to this dealership, had to wait in showroom for 6 hours just to have…read more4tires put on and a wheel alignment done. Thankgod I was smart enough to ask for quote of cost to be emailed to me because without that, they were trying to overcharge me making it look like I was getting .a deal , Beware of this dealership full of lies and deception.... A Jeep owner from North Burnaby

I've had two bad experiences with Eagle Ridge GM's service department…read more July 23, 2024 - I was told an oil change would be $99, but when I arrived, they said they only offer a more expensive "bronze package." I later found out an employee was fired for doing this to other customers. June 26, 2025 - I brought my vehicle in to fix a problem. Instead of repairing it, they charged me $178 for what they are now calling a "diagnosis" -- which was never explained to me at the time. I left with the same problem I came in for. They also falsely claimed I "went elsewhere" for repairs, which is untrue. They promised me a refund in writing. I gave them plenty of time, but they have ignored all of my follow-up emails. I've since filed complaints with GM Canada, the Better Business Bureau, and Consumer Protection BC. I do not trust this dealership to work on my car again. If you value honesty and clear communication, go elsewhere.

We purchased the Titanium Protection Package from Eagle Ridge Chevrolet expecting peace of mind…read more But when our 2024 Equinox EV suddenly ran out of charge at night in a remote area, no one from their so-called 24/7 roadside assistance answered -- despite many calls. We were left stranded for hours with our young child and had to arrange help ourselves. This was extremely stressful, disappointing, and unacceptable. We paid for a service that completely failed when we needed it most. Shameful experience.

Even before purchasing my car from this dealership in 2020, I had been bringing my vehicle to them…read morefor years. I appreciate their honesty, as they never attempt to pressure you into repairs and promptly inform you if an immediate fix is necessary or if you can defer it. When I made the purchase, I felt no pressure to buy. In fact, I felt compelled to initiate the sale, which I enjoyed because I did not perceive anyone attempting to persuade me to purchase the vehicle. I have consistently utilized their services, and when they make an error, I promptly point it out. They rectify the issue immediately and apologize. even if it's a few weeks after the appointment. The only caution I would advise others about this dealership is the wait time. If you intend to service your vehicle here, make a plan to return home or arrange for transportation. They even offer rides to and from the dealership. While I tend to wait between 3 to 5 hours for my vehicle, I am more than willing to wait due to the exceptional customer service I receive and the high quality of work performed on my vehicle. I will never go to any other dealership.

My wife and I just purchased a new CRV and found everyone we interacted with from sales, to finance…read moreand insurance a pleasure to deal with. Jamie, our sales agent was friendly, professional, and very helpful. He made our experience easy and we will definitely be contacting him for our next purchase. I would recommend Westwood Honda

On December 27, 2025, we purchased a Nissan Kicks. Mr. Aref Rahimi was extremely helpful and made…read morethe buying process smooth and stress-free. He patiently explained everything and guided us to make the best choice. We had an excellent experience at Morrey Nissan and would highly recommend him.

I visited this Nissan Dealership on Friday October 13, 2023 and booked a service appointment,…read moredeliberately early for the following Monday morning to have the map light on my Nissan Altima removed, then re- installed, so that a simple rattle inside could be addressed. At drop off time I was asked if I wanted a car wash, but as it was raining I said no thanks. Following two hours in the waiting, area I asked when my car would be ready, and told the service rep that I had a dental appointment in Vancouver some 90 minutes later. I was then informed that the car was being road tested. Not necessary, as the issue could be readily identified by simply tapping on the outer part of the map light housing which I had already demonstrated to two of their service agents. Then, while another hour passed I missed my dental appointment. Not news here, but he dental office charges you whether you show up or not. I was able to telephone my dentist and they kindly moved me up another hour and fifteen minutes. An hour later, the service manager appeared and said that they had no time to look at my car. Nothing had been done to my vehicle. It had just been parked in their service area for some three hours. Is this the type of service you might expect from a top line Nissan Dealership? Not this one a least. I won't be returning.

Do not get the extra warranty for scratches. They do not know how to have it services. They claim…read moreto but it took several people and attempts to get any kind of service. Would not recommend.

Highly recommended dealership! I am very satisfied with their service. Shiv was extremely helpful…read moreand patient, and took the time to help us find the right used car that was a great fit for our family. We also had the opportunity to meet the manager, Nick, who was very kind and welcoming. Overall, it was a smooth and positive experience from start to finish.

I drove down from Tracy to buy a 2012 Ford F150 from Shoreline and it turned out to be a bad…read moredecision. I'm going to skip the test drive and interaction with both Brian and his father Fred who run the business and get straight to it. When I took possession of the truck there was a check engine light on. They assured me that it was just a sensor that was changed and that the truck needed to be cycled and after a series of completed cycles it would clear. They also sold me the vehicle without a smog certificate, which for a used car dealership is ILLEGAL in the state of California. Long story short they told me I could take the car to get it smog tested after it was done cycling and they would pay for it. So knowing it was an illegal deal that they would have to either pay to repair or reverse the deal and give me a full refund I took the truck. After a few days the check engine light cleared and didn't return so I took it to a local trusted shop in Tracy to get the smog test done and the light comes back on when I get to the shop. The smog guy was shocked at the illegal sale and broke down the whole cycling thing they were talking about. Long story short it couldn't get smogged so I called Fred and told him i would be bringing it in for them to repair and I needed a car to get around in until the truck was ready. Here was accommodating and gave me a car off their lot and took the truck back. For the next month we went back and forth with them sending it to their mechanic and then to a Ford dealer and not being able to get the light to clear. After a month of it I told Fred I wanted to undo the deal to which he agreed. He did try to tell me there would be a 300 charge for financing but I sent him a formal email stating the reason for undoing the deal was due to the illegal sale and that charge was taken back. Bottom line I don't think they're malicious and looking to do harm but they need to tighten up on legal business practices. They were accommodating but the sale never should've taken place. If you buy from them know your rights, and know the law.

Family with 5 kids bought a truck but it keeps breaking down. so stressful have to get a car loan…read moreand trade it in to get something reliable at a decent place.

When. I was buying my car i have asked burrell if the car was ok amd if the car needed anything to…read morebe done. They said that the car was perfect with no issues. After 1 day i have noticed a spot of oil in my driveway. The car had the transmissions radiator broken and i had to take it to thr shop. My mechanic said that the sparks plug were in bad shape after 1 week. I had to pay 500 dollars. The leaks does not come overnight and burrell new about it. But he laied to me selling a car with problems. I called them and they start the story of the warranty. Making fun of me. It is a matter of trust. You cannot sell a car that has problems unless you say thst to the client. So. I suggest to dont buy from them.. Worst experince ever

I went to this place to replace my dead battery…read more They first taught me how to jump-start the car. When I arrived, they were fully prepared to help. The ladies at the front desk were both nice and helpful. The technician was quick and efficient, finishing the job within an hour. I didn't make an appointment; I just told them it was urgent because I needed the car later that day. Thank you for the fast service. I'm very grateful!

Brought my car to get an issue fixed. Was told there was something in the car that was draining the…read moreenergy from the battery. I asked the mechanic what it might be, they said they weren't sure and that they would have to look further. Came back to pick up my car only to find they removed a random part from my car. When asked what they removed, they told me they had no idea but they were sure it was causing the problem. Asked again what they removed and they couldn't tell me what it was. So they removed a random part of my car and didn't even know what. They said all that mattered was that the problem was "fixed". Lol what a joke. Would give 0 stars if I could.

I'm very happy with the customer service by the salesman Darius Tarasiewicz and the GM Shaun…read moreOpenshaw at Open Road Mazda. I've enjoyed the CX-9's refinement and versatility for adventure. We added roof racks and a trailer hitch which have allowed us to create memories in a short time. Neighbors have come over to compliment the CX-9, and both family and friends have loved it. Our previous vehicle that the CX-9 replaced was a Mazda and my other vehicle is also a Mazda. We think we have found the brand for us moving forward. The sales experience at Open Road Mazda and our ownership experience has been incredibly positive so far. Context: I contacted my nearest 10 Mazda dealerships all with the same questions to evaluate the level of service, when I was researching the CX-9. While I will not name specific dealerships, or sales representatives there was wide range of customer service. Some dealerships were not willing to communicate over email, which was imperative to me. I sent several emails to the different dealerships with multiple questions, of which many were not answered or answered with very limited information and sometimes contradictory information. Some of my questions were perhaps uncomfortable such as what separates your dealership from other dealerships/ why should I buy from your dealership. Over the years I have visited several dealerships over the years and have purchased vehicles from 7 of them. I can say with certainty that Darius was the most helpful sales representative. He was flexible in communication with text/phone/email, while being prompt and detailed in his responses. He was knowledgeable and took the time to answer all questions. He did not resort to high pressure sales tactics and offered the best customer service of any of the dealerships. Since Open Road had the CX-9 in the trim and colour I wanted in stock, this was a no brainer to purchase here. When an issue arose with the CX-9 the GM Shaun was able to resolve it. Thanks!

My husband and I recently bought a car( Mazda CX5) at this dealership. We cannot be much happier to…read morehave Simon as our salesman. He was very helpful and knowledgeable about cars, he wasn't pushy and explained all financial option so we could choose the best one for us. Also, the dealership was clean and overall we had good experiences with them. We definitely recommend to check it out. T and C

I would like to express my heartfelt gratitude and appreciation for Jimmy Feng and the exceptional…read moresupport he has provided me. Although I purchased my second-hand Subaru from one of his former customers rather than directly from the dealership, Jimmy has continuously treated me with the same care and professionalism as a long-term customer. Every time I reach out with questions or concerns, he is always patient, knowledgeable, and genuinely willing to help. Most recently, today, I encountered a frightening situation where I could not turn off the engine of my vehicle. I was panicking and unsure what to do. When I called Jimmy, he immediately called me back and calmly instructed me step-by-step on how to solve the problem. His quick response and expertise helped me tremendously and got me out of a very stressful situation. In today's world, it is rare to encounter someone with such sincere dedication, professionalism, and deep knowledge. Jimmy's kindness and commitment have made a lasting impression on me, and I felt it was important to share my appreciation with management.

Buying a used vehicle is no!! This event happened about 7 years ago. I wanted to get…read moreit off my chest. I tested a used Subaru Forester that I wanted to buy. I then told them that I did not want the car and would like my deposit back. I had to wait an hour or two. That was unacceptable. The sales manager--I believe--was a bald middle-aged man who did not seem to want to return my deposit and wanted to make me buy the car. Anyway, he said that he had a good deal for me. Then I responded, "what is a good deal?" He did not respond back!! I left that dealership with a bad after taste. How can you make a customer wait that long? If a customer says no, don't keep asking me to buy it. Leave me alone!! I had a disgusting and indelible aftertaste!!