Did some warranty work on our water heater through AHS. Very prompt and professional, fixed the problem at no additional cost.

to Mr Rooter. I used the same machine that your tech came with. The difference is I used the proper cable size, your man did not have the proper cable size to pass through a 2" trap especially since he did not have a trap leader. I retired last year and did not want to involve myself in unclogging the drain because I gave my drain cleaning equipment to my son. He had to take time out of his weekend to bring the equipment over for me to unclog the drain(took less than 8 min). I called your company and was told the Manager was out on a call and I would get a call back about my complaint. Never happened. don't try to blow smoke up my a**. I am a Master plumber and have been plumbing since 1975. read more

FRAUD ALERT!!! These animals came to my home as part of my home warranty with AHS and as a former HVAC tech I knew EXACTLY what they were thinking. The younger guy was rude to my wife as they went to the wrong door and never rang the bell then attempted to mock her suggesting she should have known they were there? Next, these fraudsters stood around as I attempted to move a stacked washer and dryer so they had more room with so much as offering a hand. The kid went back and took photos. But the older fraud already knew the problem or rather... the "solution" he would present. He told me they didn't sell valves separately but I KNEW THEY DID! I said they do, then he said something that made no sense and told me I would need to move the washer and dryer myself and they would have to replace the entire box even though the warranty would only cover the valves? But why would a warranty only cover valves you supposedly couldn't buy? This along with obviously cutting drywall I would have to fix, replacing my CPVS piping with pex without giving me a reason. BUT did tell me the warranty would cover the valves? How could a home warranty cover valves that didn't exist as a part? How would they price them? 1/3 of a box set? I never told them I was an HVAC tech and they assumed because of our home that they could rip us off and tried. DO NOT USE THIS COMPANY! They WILL take your warranty and include whatever they can to max out your repair. I WOULD NOT TRUST THEM WITH THE REPAIR THEY ARE THAT INCOMPETENT. So I purchased the valves myself and will make the fix myself. Save your mothers and fathers and daughters from these dregs of humanity. The WORST!!! Negative 10 stars! They MUST BE PUT OUT OF BUSINESS! Sadly the kids name was "Emmanuel." I would not want to be him when the REAL Emmanuel comes back in His Glory against all unrighteousness. He HATES fraud. read more

Mr. Rooter Plumbing of Abilene - FRAUD!!! My valves leaked. You CAN purchase Oaty Valves separately. - Plumbing Near Me - Abilene, Texas

We hired Mr. Rooter Plumbing of Abilene, Texas to fix a leak in our shower. Their technician replaced the water valve, but the shower continued leaking after the repair was complete. We were repeatedly told that the leaking was simply residual water in the line and shower head. However, the leak persisted. Due to the lack of resolution, we hired a second plumber to inspect the work. The second plumber informed us that the water valve installed was faulty and was the source of the leak. We attempted multiple times to contact Mr. Rooter to discuss the issue and seek a resolution. During one call, we were hung up on. After additional attempts, our calls were no longer being answered, and it appears our number may have been blocked. Our concern is not only that the original plumbing issue was not resolved, but also the lack of professionalism and communication afterward. We paid for a repair that did not correct the problem and were unable to get meaningful follow-up support from the company.Based on our experience, we would not recommend Mr. Rooter Plumbing of Abilene. read more

First they broke a part and caused a leak that was not there before they did it. Then they told me they would there Monday to fix it and told me what a big job it would be and would have to go under the house and all kinds of stuff. They did not go under the house and it took them less than an hour and they charged me $665.00 when I said that is a lot of money and they knock off $100.00. It should have been done free as they broke it and then if I was to pay it should have been no more than $200 to $250. They saw an old woman (81) and took advantage of it. They left it leaking for another week. I am very disappointed and will never use these people again. I will not recommend them. read more

I am very pleased with your work in repairing the leak in my upstairs bathroom. Water had leaked down on the downstairs bedroom ceiling . Adrian was on time, courteous, and professional. I am glad I called you! He left everything clean and neat Good work read more

What a cluster F as a business! Scammers!!! Told insurance company they used leak detection equipment and didnt! Unless his magical Ipad was special and it wasnt. Just a couple of pictures and no clue where the leak was bc it took them 4 days to get out. Everything was dry. They said it was in the wall. I told them no bc drywall wasnt wet there. They kept saying the slab near the wall. Like i told him it was in the wall on the outside, its a stone house. Their quote was $2700. After trying to deal w them and the insurance for more than 10 days, I fixed it in less than 2 hrs and $16 in parts. BTW-it was in the stonewall like i told them. NEVER USE THIS WANTA BE PLUMBING BUSINESS!!!! read more

We had MR ROOTER Plumbing come out to repair a hot water line under my 23yr old nephew house in Abilene. I'm located in California and they were by far the most honest and credible company that we could ask for. They stayed in contact the whole time and very easily could have ran up the bill. They gave us a worst case estimate but were able to complete repairs for almost half of the quoted price. Without being there to actually see what they were doing they could have very easily did more than what was required and ran the bill up. They were on time and they run their business very efficiently and well communicated. We don't usually write reviews but in this case hopefully it will help them with someone else that is needing their services to make a decision about using them. Again I can't thank them enough for being honest and communicating through the entire job. Thank you AGAIN MR ROOTER. read more

My home warranty sent Mr Rooter to repair or replace my garbage disposal. The technician, Anthony, arrived within the anticipated appointment time. He determined the garbage disposal needed replacement. He had the new one with him and promptly replaced the old one. He was professional in his work and in conversation before, during and after the job was successfully completed. I was pleased with Anthony and his quality of work. read more

There is a reason that these guys have such awful reviews on here. They are dishonest crooks at worst and extremely incompetent at best. Mr.Rooter was dispatched by Homeserve to check on a sewer pipe issue. The technician was nice but did not seem very experienced and had tons of mistakes in his write-up. Communication with the office is horrible and they act as weird middle men for the technicians. I was told on three separate occasions that I would get a call back by the end of the day and never did. They came out here twice and still could not estimate what the repair job would cost. However, they did send me an unannounced and unjustified invoice for $1800 with absolutely no detail. A supervisor was sent out from Abilene "just for me" and go figure...he did not bring a camera and STILL could not estimate the job. He did want me to pay an outrageous $450 for ANOTHER camera inspection that takes less than an hour. I had a local company do a camera inspection for half the price and had an estimate to me by the end of day. They did not experience the mysterious issue of not being able to get the camera through the "Collapsed line." I watched the entire time and there was plenty of space for the camera to go through. Mr.Rooter's pay is commission based and this is most likely why they try to up-charge every time they move a finger and find different reasons to charge you for the same thing. Mr.Rooter is not worth $10 an hour, much less the $450 that they try to charge. read more

My home warranty sent them for repairs and they tried to charge me $1000 for things that were covered by my warranty company. Will never use them again even if only plumber on my warranty company. Crooks read more

Mr. Rooter came out to our house to address a slow drain. They were sent out by our home warranty company. They were professional and very friendly and resolved our issue quickly. read more

Great Service... The promptly resolved the repair problem after we resovled the issues with my home warranty company. They get a five star and I recommend them for future work on my home or anyone reading this. read more

This company is the worst. It took them three visits over a month trying to get simple plumbing problems fixed. The fourth trip I asked them to leave my house after they butchered my existing plumbing and bathtub. I have never ever seen anyone as unprofessional as these " plumbers " I wound up buying my own parts at the hardware store and inside of an hour I repaired what they couldn't do in three hours. and watch out because they will try to upsell you and convince you that you have more problems. my problem was allowing them to work on my house the first time! read more

When our home warranty sent Mr. Rooter of Abilene to diagnose our water heater issue, I didn't know anything about them. They approved replacement of the water heater and Anthony did a great job, kept us informed, made sure we didn't have any questions and was just overall professional, kind and knowledgeable. I wouldn't hesitate to recommend them! read more

Mr. Rooter was assigned by my home warranty to investigate a water heater that I already knew would have to be replaced. After the visit, they called back and said it would be $771 out of pocket AFTER what the warranty paid. I called the warranty company. They said the technician had added $398 for "modification of the water line," $135 to "bring the drain pan up to code," and $148 to bring the "insulation up to code." I call BS! The water lines are in excellent condition, a drain pan costs around $20, and tanks come with insulation--plus, this tank sits in a closet designed for a water heater, no insulation required. These people are padding the bill. If they don't want to accept the contracted payment they have with the warranty company, they need to decline to renew when the contract is up. read more

Torres I believe was his last name. he did incredible work, he came in, he did his job perfectly i have 0 complaints. he was very friendly I will be calling them for any of my needs from now on thank you! read more

I will never again do any business with Mr Rooter, and based on the other reviews you shouldn't either. They didn't do any work, but they wasted 2 trips, 6 days, my time, and my home warranty's money. Atmos discovered a leak on our property on 01/22/2021. They shut-off the gas, and we immediately scheduled an appointment with a San Angelo plumbing company who did outstanding work on 01/25/2021. However, they detected a slow leak in the house. They gave me an estimate, but because I have a home warranty company I called them and they said it would be covered. They cancelled their open permit and instructed me to have the warranty company's plumbers open a new permit. While this was happening a city inspector showed up, and inspected their work. However, because there was a leak under the house they couldn't complete the inspection. With the city inspector there I was instructed to have the new company get a new permit, and the inspector would come back and finish the inspection. That same day I opened a ticket with the warranty company, and it was Mr Rooter. I called to schedule a time, but the rude receptionist told me she'd have to check the schedule and call me back in a few minutes. She didn't call back that day. Tuesday she finally called and scheduled for Thursday between 2 and 4. Usually a company will call ahead, but they didn't. At 2:06, the receptionist called and extremely rudely told me they were there but leaving. I asked for them to wait 5 minutes for me to get home. I got there 5 minutes later since I work nearby, but they were gone. I called back to rescheduled, and the receptionist was rude again and told me she'd call back. The plumbers came back about 30 minutes later. I explained the situation and that the leak was under the house. They said they needed to test the line but didn't have a compressor. ON A CALL FOR A GAS LEAK THEY DIDN'T BRING THE TOOLS TO FIND THE LEAK! AFTER I'D ALREADY TOLD THEM THE LEAK WAS UNDER THE HOUSE...Why even bother coming out for 10 minutes? They just left my house (Saturday), and I'm so mad I'm shaking while I write this. 2 different plumbers showed up, and I again explained the situation. The older plumber balked at doing anything and called someone. After the call, they hooked up the compressor and confirmed there was a leak. They said they'd have to pull a permit and climb under the house to find it. That should have already been done, but ok... Another Mr Rooter van pulled up, and the man driving said they couldn't do the work. I told him they just needed to pull a permit and they could. He made excuses, left, and they just cancelled my ticket. I explained the situation to Mr Rooter employees at least 4 times from Monday - Saturday. My family, including my 9 month old baby, has not had heat or hot water for 6 days because of Mr Rooter. It'll be at least 2 more days since it's the weekend and the city permit offices are closed. If they wouldn't do the work that's one thing, but they've been completely unprepared every step of the way. I told them multiple times the leak is under the house, so they knew they needed a permit. I told them multiple times there was a new line outside the house. They made a quick buck from my home warranty company for literally 10 minutes of diagnosis, but they'll never get the opportunity to do any work for me again. read more

Our toilet stopped working and leaking. We went through home warranty who sent out a technician from Mr. Rooter plumbing. This company is so dishonest and will scam you in a heartbeat. The technician told me that he had to replace a pipe, but it had to be a certain type. He went to Lowes and paid $15 for said pipe and yet charged me $90 for this and pocketed the money. On the claim, he stated that he had to "special order" the pipe. The warranty company told me that since it was a leak that it was guaranteed to be covered; however, the technician said "we are trying to get out of covering everything under warranty, so my boss tells me I have to charge for things that warranty would normally pay for." We called the company and they said this is their policy to uncharge and not run it through warranty first. He was such a crook and would NEVER recommend. read more

I don't think the problem was with the technician, the problem was with the dispatcher who refused to send out a technician on the unresolved issue. We will use a reliable plumbing company in the future. read more

The techs sent to my home were condescending. They also bad-mouthed other plumbing companies and were not willing to do anything to try to diagnose my problem other than flushing the toilet. They were sent out by HomeServe. They stated that I would need to pay them to install a clean out in my yard and proceeded to tell me that I needed to agree to the price and schedule it right then because they were very busy. They did all this while badmouthing other local plumbing companies and speaking to me like I'm a 2 year old. I didn't appreciate the pressure and told them that I needed to get other estimates and they promptly left. I later learned that Mr Rooter should have reported to HomeServe that I needed a cleanout installed so they could accurately diagnose the problem and that HomeServe would have paid for that. Instead, taking Mr Rooter's word for it, I am now out of pocket $544 for something that would have been covered by my warranty. The amount Mr Rooter quoted when offering to "give me a deal" was $200 more. Followup: I received emails from Heather and Ashley as a result of my review. They both expressed wanting to make the situation right. I told them they could pay for the clean out, which would have been covered by my warranty if their employees had accurately represented the problem to my warranty company. They made multiple excuses and refused to make it right. read more

Needed a plumber asap, called 4 different ones, it's Friday noon and no one could come until Monday. Finally, Mr. Rooter said they would send someone. Grady was here within 30 minutes and resolved the issue quickly. I'm so grateful! He was professional, knowledgeable and friendly. I would highly recommend this plumber! read more

This bunch of yahoo's are a joke and a puzzle as how they stay in business. First they provided our home warranty company with an incorrect assessment as to the problem and then refused to correct it when I explained it to the office When I visited the office, the owner advised that he was the one who did the assessment and had no intention of changing his assessment as his customer was Home Serve, not me. After inviting him back to our home to view piping that would allow him to correct his "analysis", he rudely declined. In addition to being a jerk, the owner gets pinocchio's x 2 ! #1 - The assessment was flat wrong and 2) the owner did not do the assessment. It was one of his minions. In the end, I contacted a reputable plumber, RT3 Plumbing, who arrived when promised, provided an accurate assessment and repaired the problem quickly and efficiently. read more

Had a issue with a blocked main line. They hydro jetted it and saved me from having to have the line dug up

These yahoos were sent to my house twice, for 2 different issues, with my warranty company. Both times they told me I was going to have to pay tons out of pocket. Both times, I got the work done for less than half what they quoted me. When I had a stoppage in my tub, they told me it would be around $3000. I had another plumber come out, they unclogged my tub for $120!!! I would NEVER recommend this company. They will rob you blind. Thank goodness I got a second opinion. read more

DO NOT USE this Company! We scheduled 2 appointments with this company and both appointments were no call/no shows. My husband and I tried several times to reach this company by phone and was either put on hold for several minutes then sent to a voicemail, which was full and not able to leave a message. We were given a 4 hour window with both appointments, so that means one of us had to be at the house to wait on the plumber to show up, which as I stated above no one showed up nor gave us a courtesy call. Do not let them fool you when you need a plumber! They will set you an appointment time, but will not call or show up! Very unprofessional!! read more

AHS Sent them to diagnose a leak at my home. The plumbers that came out listened to the leak and looked at my crawl space but must not have gone in because the second plumber I contacted (due to their bid for repair being insanely high) actually found the the leak and was able to temporarily stop it same day while working with AHS do have the new plumber do the complete repair. Also the bid given by Mr. Rooter was 3 times that of the second bid I got on my own and they were very quick to offer me financing for the amount the home warranty wasn't going to cover. Just seems like a scam company that got in with home warranty companies to rip people off. read more

Years ago I had given them a 5-star. I will now lower that to 2-stars. I had them run a camera in my sewer line, of which there was a recorded video. I asked for the video to show my dad whose opinion I wanted. They said the could not give me the video because of HIPPA. That's not related. I would have tolerated them telling me they wouldn't give me the video, just don't blatantly lie. BTW, the technician that came to my house was professional and pleasant- no complaints with him. read more

I would not recommend this contractor to touch anything in your home, some of the laziest overpriced plumbers I have seen. I, unfortunately, had them assigned to me from American Homeshield (AHS) they came took pictures, and only completed 1 task out of the three that they were assigned and refused to do any of the other work without me paying extra for something that was covered. Do not hire them! read more

If could give a minus grade, certainly would. Worst people ever. Liars. Don't use this place, you will regret it. Our water heater was leaking in the cellar where it is located. We have a homeowner's warranty and they turned ticket in to Mr. Rooter. Mr. Rooter staff came out on Friday 1.19.18 around 4:00 pm and inspected the unit, took photos, and made a list of parts needed for the job. They told me they would submit to Old Republic that evening and if approved we may be able to get a new unit installed on Saturday or Sunday. The request was listed as urgent because of continual water running in and out and gas running to heat the water. On 1.20.18 at 8:00 am I call the office, no answer. At 9:00 am, the call rolls to a cell phone; Heather responds will contact the techs. A short time later, Heather calls back saying the techs didn't submit because they had to finish their appointments and are now in San Angelo so will do when get back. Three hours later, I call Old Republic who tells me the report has not been filed. They put me on hold and call Pete. Pete says he is close by and will stop over in about an hour. Two hours later, with no response from Pete, I call Old Republic. They put me on hold and call Pete who says he didn't come by and went to the office instead. He was going to send in the report while I was on hold; this was at 5:30 pm. A few minutes later, Old Republic says the amount is much higher than normal and will take their audit department approval, so they hang up with me and discuss with the audit department. At 7:30 pm, Old Republic calls and says the job has been approved, but that nothing will happen until Monday because Pete has to pull permits. Now it is Monday, 1.22.18 at 10:00 am; no word from Pete. Shortly thereafter, Old Republic calls and says Pete will pull permits today, but will not be by until tomorrow to install. Leak is much worse now and hot doesn't last a normal shower. Wife goes to visit office and Heather says he not in, but low and behold he steps out of his office and he and the wife get into an argument, with Pete threatening to call the police. At around 1:00 pm, Old Republic says get whoever we want to do the job. We make a call, and at 3:30 pm on 1.22.18 a plumber we have used before comes over, drains the tank, takes inventory of what we need, and at 4:00 pm, goes to City to pull the permit and go get the new water heater and supplies. By 7:00 pm, the job is done except a little clean up and hot water is an hour away. Inspected this morning with NO problems. Pete the lazy and his lying company employees will never set foot in our house................ever! You should do the same and call someone else. read more

Terrible service, rude office staff. I had a busted pipe and my home warranty has a contract with Mr Rooter. The tech came out and turned off the water. He told me that someone would be out "either later today or first thing tomorrow". No one called so I called the office at 0900 the next morning to inquire about a time. I was told that they would call me back and let me know. I called two hours later and was treated dismissively and still not told when I could expect someone to come out. I called my home warranty company and he reached out to them and was told that they would be calling me shortly. I took the day off to be home and didn't hear from them before end of business. I decided to go ahead and hire someone else because I needed the job completed. Even with the warranty, they said I would have at least $300 of additional cost. The plumber I hired charged only $500 (and the job ended up requiring a new water heater in addition to fixing the pipe) and was competent, friendly, and thorough. I am planning to install a hot tub soon and now I know who I absolutely won't call for the job. Please spare yourself the aggravation and avoid Mr Rooter. read more

Our drainage pipe was leaking, took them less than 2 hours. We are happy with the results and the customer service.

Mr Rooter was used by my Home Warranty company. After waiting almost a week for our hot water heater to be replaced, they charged Abilene city code items to my bill even though they were installing the new hot water heater in San Angelo They didn't have their building permit for SA with them. They argued about taking said items off bill. They refused to give me a paper or e-bill. They just wanted my credit card to pay. Police had to be called in to resolve issue. Dispatcher Ashley at Mr Rooter hung the phone up and yelled at the Home Warranty rep when she called. Very unacceptable. Don't ever use them! read more

I would never recommend them!!! They continually put us off, didn't show up twice, and were very rude! I called Black Plumbing and they were out within 30 min and had us fixed up within a few hours. Save yourself the hassle and call Black Plumbing! read more

Called 2 months ago for appt. Said they would call back for time they would be here. Never called. Never showed. Called Friday, July 6th for repairs needed. Got appt for Saturday and said she would call Friday afternoon with time they would be here. No call back on Friday. No call back on Saturday and no show. Not trustworthy on their word. Wouldn't trust their work now. read more

Unfortunately my home warranty uses Mr. Rooter for plumbing service requests. I've had previous issue with Mr. Rooter and today was no different. After waiting for several hours for the technician to arrive in the provided window (4 hrs), we finally received a "tech is on his way" message. Using the tracking device provided, I noticed the technician was located on 14th St for about an hour (right around the First Financial Bank parking lot). Finally around 5:30 or so, I received a message that the technician had started his service at the address. When I looked out to see if he'd arrived, his truck was passing was driving down the block. I received no knock, no call, no text or any indication that the tech came to the door. Not surprisingly I received a "sorry we missed you" message after that. Typical for such a sorry excuse of a plumbing company. If you can hire someone else, do so!! read more

A pipe busted due to the freeze this winter. They came out while passing through where I lived headed towards another location. They assessed the situation. They were very polite and explained everything that was going on. The pipe that busted was to an ice maker and apparently the previous owner put a shut off valve to it under the house. While they were under the house, they shut it off. That fixed the problem. I was charged a $79 trip charge though they were passing through. They could've given a discount. read more

Mr. Rooter is the local contractor for American Home Shield. I contacted AHS on 3/28/2021 and requested service for my kitchen faucet. The request was assigned to Mr. Rooter who contacted me and scheduled the appointment. The plumber came out and examined the faucet by taking a photograph. The faucet is an upgraded, high-end, touch faucet. He never examined the faucet to see if it could be repaired. While at my home he contacted AHS and then said that AHS would order the faucet and that once it arrived, Mr. Rooter would let me know and come back to install it. He could give me no timetable because AHS was going to order the faucet. He said that if I wanted quicker service, I could purchase the faucet myself locally and pay Mr. Rooter to install it. I chose to wait for AHS because I have already paid for that service. On 4/16/2022, I called AHS to check on the status of the order. Over two weeks without water in our kitchen was an inconvenience. The AHS representative said the service order had been closed. Mr. Rooter was supposed to order the faucet and install it. I told her that the plumber had said that AHS was going to order the faucet and I had to wait till Mr. Rooter received the faucet from AHS before it could be installed. The AHS representative said that AHS does not order replacement parts; the plumbers order the parts. She said she would email Mr. Rooter to order the faucet ASAP. I waited 5 more days and then called Mr. Rooter because I had not heard from them. I asked for a status update. The person I spoke with said that the faucet had been ordered on 4/6/2022. I found that had to believe since the plumber had told me that he had to wait for AHS to order the faucet. I then asked for the name of the vendor they ordered the faucet from. The person at Mr. Rooter said she could not provide the name of the vendor they ordered the faucet from. I asked if she could check on when the faucet might arrive. She said she could do that but she did not check on that even though I asked her to please check on that for me. I then asked her for the name of the owner for the local Mr. Rooter franchise. She put me on hold and then came back on and said if I had more questions, I would have to contact AHS - that she could not help me further. I asked if she was refusing to give me the name of the local owner. She said that AHS would have that information. I called AHS and they did not have the name of the local owner. AHS placed me on hold and attempted to call Mr. Rooter to get the owner's name and contact information but no one answered the phone; it went directly to voicemail. AHS said that they would email Mr. Rooter and request that they send me the information I was requesting. I am disappointed and frustrated that we have no water in our kitchen; that I don't have any idea of when we will get the faucet installed or even when it will arrive. 4/21/2022 I attempted to call Mr. Rooter back to see if they had received the email from AHS. After waiting on hold for approximately 5 minutes, I was routed to a voicemail box where I received the message that the mailbox was full and could not accept further voicemails, and then I was disconnected. It appears that Mr. Rooter attempted to circumvent AHS procedures to get me to order the faucet and pay them additionally to install the faucet when I have already paid AHS for the service. Their ethics appear questionable. Unfortunately, my contract with AHS requires me to use Mr. Rooter so I'm stuck with this plumbing company. read more

We normally use a different plumber, but we couldn't wait the weekend and needed someone out ASAP. Rooter sent someone out right away and the issue was fixed that day, which we greatly appreciated. However, get ready to be bent over. They quoted us nearly $500 for an easy leaky drain fix because "well, it's under a cabinet so it's not easy for us to fit under there." Ok, so tell me, whose plumbing is eye level to a plumber sitting comfortably in a recliner? It is in the huge cabinet under my kitchen sink. It doesn't get much easier than that! If I wasn't already doing something, I'd have done it myself. As soon as he started complaining about where the issue was located (we'd already torn out the sheet rock for them to find the leak) I knew they were going to try to punk me. Be careful. read more

Thank you Mr. Rooter for charging me and my warranty company $350.00 for doing nothing but walk around my house. And charged the warranty company for pressure checking and what not when nothing was done. Very unprofessional and I have home security video to prove the techs were only here for 10-15 min. Poor service all around read more