While on my way to Jackson I heard that crack of doom on the open road resulting in a nice star on…read morethe windshield. Not knowing anything about quality windshield service, I check on Yelp and saw that Stephen was close by. I contacted Stephen around 4:30 on a Tuesday and I was scheduled for 8 the following morning. The chip was a on the larger side, but Stephen took the time to work his magic and fix it. On top of that, he gave me a warranty in case it didn't work, I don't live in the area, so that was a nice surprise. Overall, a quick process and helped save me in the long run because he knew what he was doing and saved me from having to get a new windshield.

Stephen was responsive through the messaging inside the Yelp app, and provided simple pricing…read moreinformation without any complications. He also came to my location to do the job. Seemed like a great guy, and I would use him again.

Crack in windshield on our Vanderhall and needed immediate stabilization the people here r the best…read moreever. Do not go anywhere else if Pearl MS is near you.

I've used Glass Doctor of Jackson two times in the past couple of months. The first time was to…read morereplace a broken window. Because their installers were so friendly and professional, I used them a second time to provide a glass top for my office desk.

Front counter female was VERY rude. When she circled the windshield damage, she said we have to…read moredrill and it may take 30 min.​ we went inside and after getting all my info she said sign. I asked what am I signing. She said if it runs. I asked what does that mean? She said I told you outside. I said you did not or I wouldn' bea asking. Yes I did tell you...very condensending in front od an employee and a customer. I have always had excellent service...today will be my last visit!

I'm highly satisfied with my business here. The quality of tint is top notch. The customer service…read moreteam was nice, patient and informative. The wait time wasn't long at all, just a few hours. I definitely will be coming back in the future to continue business with them.

We've used Safelite a few times on a few of our vehicles and we've always been happy with their…read morework, this time was no different. Our windshield had two or three runs in it and we just kept putting off getting it repaired. A week before my daughter was going to go out of town in it we decided to have it replaced. I went online and got an appointment without a problem. The day of the appointment the technician was even able to come early, he was super nice, did a great job, and did it in a timely manner. What more can you ask for? Thanks Safelite.

I scheduled a mobile windshield replacement with Safelite, prepaid for the service, and waited a…read moreweek and a half for my appointment. During that time, I confirmed the appointment multiple times, including the morning the technician was scheduled to arrive. Despite all of the confirmations, no one showed up. I never received a phone call, text message, or email informing me that the appointment had been delayed or canceled. I waited the entire day with no communication whatsoever. I contacted Safelite's national customer service department, where the representative confirmed that my contact information and address were correct in their system. He attempted to reach both the Pearl service center and my assigned technician, Nathan, but neither answered. I was given a phone number for the local office and told to call the next morning. After three separate attempts, no one answered that number either. With no explanation, no communication, and no way to reach the local service center, I ultimately requested a refund. I was informed that it would take 3-5 business days for the refund to be processed, despite having already paid in advance for a service that was never provided. I understand that scheduling issues and unforeseen circumstances can happen. What is difficult to accept is the complete lack of communication and the inability to reach anyone at the local office for an explanation or resolution. A simple phone call or text message would have demonstrated respect for my time and allowed me to make other arrangements. Unfortunately, based on this experience, I cannot recommend this Safelite location. Reliable communication and honoring scheduled appointments are fundamental expectations of any service business, and neither was met in my case.

I recently went to have my rear passenger window replaced on my 2011 Chevrolet Silverado at auto…read moreglass now in Richland, MS 02/10/2025. During the process the technician damaged my driver powerseat and passenger window electronic components. My driver seat will not move and is stuck in furthest rear position making it difficult to reach the pedals and safely operate the vehicle. The powerseat worked when I arrived because the technician used the controls to push the seat all the way back. My passenger window will not go down from my driver side switch but will from the passenger. As well during the installation the technician failed to remove any of the broken glass inside the door panel. It was completely filled with broken glass. I had to personally take the door panel off and remove the glass myself. I would like a refund for the poor quality of service and a repair or replacement of the other damaged components. The technician said he didn't do it and the supervisor said he would contact district manager and would get back to me. The whole attitude was that it's not our problem and they weren't going to do anything about it. I am now stuck with a vehicle that is not safe to operate.

Awful,rude,mean! These people degrading us because of the factory tint on my car. We came in with…read morea car that needed a rear door window. The rude woman argued with us about the tint on a car we have been driving for years. Then when the window was installed there was NO DIFFERENCE BETWEEN THE NEW GLASS AND THE OTHER GLASS. Very rude, not good business practice! You do not yell at customers! On top of that, they did not have the correct glass and had to leave us in the waiting room while they went to get the correct one. Awful customer service, price was high and we will never go back or suggest this place to anyone else. In fact, I will make it a point to tell people not to use this place or any of their other locations

I had a rock chip in my front window that I wanted repaired before it spread. They were…read moreprofessional, prompt, and priced right. Easy, fast, and well done!

Guy was pretty rude on the phone, could not give me a price without a vin number... really? the…read morelast 4 places did!

Every time I've had to have a chip in my windshield repaired, the employees are always so nice and…read moreprofessional. My experience is always quick and smooth. The wait time is also swift. I will recommend Venable Glass Service to EVERYONE.

I recently went to Venables Glass to get a rock chip repaired, referred by my insurance agent and…read morepre-authorized. I thought it odd that they presented me with a waiver to sign, stating that the repair might not work for me to acknowledge. The front desk clerks spent more time talking to themselves about their weekend activities than interacting with me, the customer. It was completed quickly with a request for me to not do certain things with the car for a period of time. The chip had hardly changed at all! I thought, ok, perhaps it will "cure" or something after the specified time. WRONG! The chip actually got worse than when I brought it in for repair! I've had many of these "super glue" repairs done n the past. ALL took longer than this one and ALL were almost a fully transparent fix. I spoke with my insurance agent who called them. He was told, tough, I had signed the waiver. So insurance companies are paying Venables Glass a couple of hundred dollars for a fix that they force the customer to acknowledge that it might not work? Yes, that is what customers of Venables Glass and their insurance carriers are doing. This company used to have a good reputation when the father ran the company. They say an Apple doesn't fall far from the tree...but it can sure roll a long way! AVOID! Safelight is a great alternative and they come to Madison-Ridgeland!