i used AFS for foundational support. Jamal Davis, Josue…read moreChacon, Austin and Colby came to my house. They were all so friendly, kind and very respectful. They did an awesome job and went above and beyond to assist me. Jamal and Josue were the ones I spent the most time with and I hope that AFS management is aware of the exceptional face of their business these two young men present.

If I could assign zero stars, I would…read more We hired AFS to encapsulate our crawlspace because we trusted their expertise and believed their recommendations would protect our home from moisture issues. Before the work began, we were told there was only minor mold present and that remediation wasn't necessary because the encapsulation would take care of it. We relied on that professional guidance when making our decision. After the work was completed, we discovered extensive mold growth beneath our home--so severe that it required more than $7,000 in professional remediation. Beyond the financial hit, this raised serious concerns about our family's health due to prolonged exposure. After I left my initial review, Ray, the general manager, reached out. I hoped this meant AFS was willing to work toward a fair resolution. Instead, he maintained that because they believed nothing was wrong with the installation, the company bore no responsibility for what happened. Although we were invited to share what would make things right, no solution or support was ever offered. What made the situation even more frustrating was that Ray never offered to have anyone inspect the encapsulation or verify the quality of the work. Instead, he questioned the credibility of the independent mold remediation company we hired and repeatedly emphasized that AFS is the "number one encapsulation company in the United States." The conversation felt less about addressing our concerns and more about defending the company's reputation. We asked AFS to help cover the cost of remediation because we had followed their recommendations and were left with a significant and unexpected expense. Even if they disagreed with our request, we expected some effort to investigate the issue or meet us halfway. Instead, they declined entirely and showed no interest in evaluating their own work. Most concerning was the lack of urgency or care regarding the condition of our crawlspace and the potential health risks to our family. We went from being told there was only minor mold to dealing with a widespread problem after their work was completed. Yet there was no effort to understand what changed or whether their installation played a role. That response speaks volumes. A company's true character isn't revealed when everything goes smoothly--it's revealed when problems arise. In our case, AFS showed a clear lack of accountability, empathy, and customer care. If you value integrity and accountability, think carefully before hiring AFS. We trusted them with our home, and when things went wrong, they chose not to stand behind their work or their customers.