We have had several sitters through Rocket City and they have always been good. We have 3 boys and…read moretaking care of three boys isn't easy so we appreciate their hard work.

I will never use them again. Notified us at the last minute that our babysitter is sick. And…read moreinstead of calling like any other business with great customer service they email on a Saturday. And the owner (Josh, I believe) was unhelpful and rude. Not reliable. Do not use them

I have been a member of Hogan Family YMCA since I started working there in high school. After I…read moregraduated, my family maintained a family membership, which I use when I come home for breaks and holidays. This branch offers several amenities including an indoor and outdoor pool, indoor walking track, basketball gym, fitness gym, exercise classes, child watch (8 weeks -12 years) and youth after school and summer programs. Each time I visit, my experience has been consistently positive. The staff at this branch are very friendly and overall the facility is clean and well-maintained without signs of overcrowding.

I signed my son up for their holiday camp. They allowed him to play in grass I stated he was…read moreallergic to in his files. When they called me regarding the situation they stated they just noticed he had environmental allergies (he has multiple environmental allergies stated) but did not tell me he played in the grass, till I later asked them. I had to leave work early to pick him up, and he had a severe allergic reaction, as he practically went into anaphylactic shock. I had to miss work the very next day to take him to the doctor to make sure his organs were still functioning appropriately. I paid $100 for two days with no refund. I emailed the director of the holiday camps about this situation, where she has yet to reply acknowledging the situation.

I have been a member of the Heart of the Valley YMCA since 2017, and it has been a wonderful…read moreexperience up until last week. I will say that I love the YMCA as a whole which is why this complaint is addressed to an indivudiual I am single mother of a 12 year old and for that reason I am currently on a scholarship at the YMCA. My daughter has been apart of the youth program since I started going and I must say I am truly disgusted at the experience that happened last week on 6/17. At 3 pm I received a call from Bradley Ruff who is over the summer program and the YMCA. When I answered the phone, he quickly stated to me "What time are you picking up your daughter" I replied is something wrong he then stated yes. He then proceeds to tell me that my child lied in regard to a sunscreen incident that took place the day prior. He stated to me that he took it upon himself to watch the camera and stated that she intentionally sprayed sunscreen in her eye. He then tells me that my child is disrespectful and she " walks the line" . I explained to him that I have had nothing, but good reports and I am not sure what he is talking about. I told him that I would address her in regard to the sunscreen incident he tells me that's not enough and she can't come back to the program. As I stated in the beginning of this complaint, I am a single mother and for him to make this decision that allowed me no time to find child care is completely disgusting to say the least. He even stated to me " we have worked with your daughter" as if he is doing me a favor and I should be grateful! Absolutely not! You are supposed to work with kids! That is your job! To make matter worst this past weekend my daughter was with my mother while she was pumping gas and on the other side was a white male counselor and my daughter saw him she quickly hid her face! She stated that he doesn't like her and yells at her! She also stated that he made her sit out for an entire 4 hours! The YMCA featured me on their page and highlighted that I was a single parent but yet kicked my daughter out of summer camp with no warning or time to find care?! I attended a TRX class at the Y and have been for the last two years which means I have spent a total of $1,080 alone for this class as a single parent! There was a incident two weeks ago where my daughter was in the gym with me, when we left out a rep at the front desk made it her business to ask my how old my daughter was ( mind you she was a few days from turning 12) she told me that she was not old enough to be in the fitness center. Well two weeks after that a white man and his son were in the gym and walked past the same rep that was at the front desk, yet she didn't say anything to them until I called it to her attention! There honestly needs to be some revaluating of the youth program , there are 16 year old working with 12 year old and it is obvious that they do not have the patience for a 12 year old! Brad also told me child to "get out of his office" and called her a liar! I will be cancelling my membership as well

I like the YMCA. We've been members for two years now. The classes are great and the teachers are…read morehelpful. It's easy to jump right in when the teacher is willing to explain what's going on. My son played in their t-ball league last spring. The coach was great at teaching a sport that most 4 and 5 year olds need help understanding. He stuck to the basics and was very positive. The childcare is okay. I feel very comfortable leaving my kids there.

I think this is a very good daycare and preschool they start taking children as young as few months…read moreold through kindergarten . Pre k teachers have been excellent they continually get more training. Besides teaching them the basics they have learn Spanish sign language and are continually being exposed to new things they are now learning to read and write learn planets in our for miliar with the world globe. I think this daycares in excel value and I recommend them many times . They're open from 6 a.m. To 6 p.m. Accommodates most working parents and are fed breakfast lunch and snacks. They have a security system lockdown procedures and I secure and fenced play area for all the students. Also they have many tornado shelters which most daycares probably do not have at all.

Ms. Pat alone is plenty enough of a reason to enroll your child; she's amazing! She's…read moreGrandmother/Big Mama; she keeps the staff and the kiddos in order. Our children have been attending Ms. Pat's daycare for a little over a year now and we are quite pleased. The staff is compassionate about the children assigned to their classrooms. The kids are in a learning environment, they are fed, kept clean/dry and they are happy. The prices are reasonable and there's a sibling discount. This daycare is well diverse, which was key in our daycare search. Security protocols are enforced, we feel as though our children are safe. Give them a call, it was a great decision for us!

Ardent is an excellent daycare who loves each of the kids. They take their time to learn each child…read moreand their individual personalities which helps them teach each child effectively. A bigger plus is that they are a Christian establishment that uses the Abeka curriculum.

From the owner: At Ardent Preschool & Daycare, we want the early learning years to be an experience that truly…read moredelights both parents and their children. We commit to pursuing excellence in all areas so that the years spent with us are an investment in which parents cannot afford to miss. We don't want to just see children grow, we want to see them thrive! At Ardent, our desire to continually set standards and exceed expectations sets the stage for a childcare experience that families want to be a part of! We would love to have your family join us!

Childcare Network is a great childcare provider, I have been with them since my oldiest was 3rys…read moreold, and he is now 9. Never had a issue with his well being, or any of the others. Teachers really care about the students or children they care for. I really reccomend this daycare to everyone asking about a good daycare where it feels like the kids are home.

Would not trust anywhere else with my baby. we have been there since right after we turned 1…read more things used to be a little rough, but in the last year, the new director has turned that place around. Ms. Sabrina is so dedicated to not just the well being and safety of the children, but their education as well. she has hired the best teachers and the turn over rate seems significantly lower than it used to be. we feel so lucky to be part this school.

If you have a model child, then they do well with them. If you have a child that has sensory…read moreissues, then find another daycare. The director put our 4 yr old son in time out for hours at a time saying that he was not being compliant while I could see him sitting peacefully in the toddler room on the video feed. This happened many many times before we left.