Well if you want pretty much instantaneous carpenter ant "acute infestation" in your kitchen to…read moreSTOP, this is your place. Happened this morning. Haven't seen any ants since he left. What can I say? Problem solved. Thanks!!!!

Terry was prompt, courteous and professional. He found the source of my mouse problem and took…read morecare of it. Great job.

Not reliable. Mixed results. Been dealing with this company in a commercial property.Dont have time…read morefor incompetence.

I've had rose come to my one bedroom apt complex 3 times it's been treated. The African American…read moreman comes and keeps saying I don't have bed bugs but he comes during the day and I find them at night. I just found a little one in my bathroom. He doesn't even listen to me where I seen them. Said they might be mites and doing a treatment outside would help but wouldn't get rid of them.I want them gone! My two bedroom at Westport Village never had them. It's been almost a year I've been dealing with the bed bugs in my one bedroom. Like why would I make up I have bed bugs!? I don't self treat or anything. I just want them gone! I'm scared if I move they'll come with. I really can't find where they are. I find them by window seals and sliding door. Also, the apt above me had them before me and I was never informed. Poor manager at Westport. Maybe a different service needs done like heat treatment? Cus this dusting maybe helped a little first time but after that it didn't. The manager said they don't do heat treatment cus they aren't liable for my belongings. I don't care about my things at this point. Your workers need to take they're time! Especially the man guy. Sorry don't know names. I just feel like he doesn't value his job. Just comes in and looks a little and says oh that might be a sign of them but definitely not bed bugs. Every time.

This is a non refundable, you-cannot-cancel scam. Even if they falsify service tickets you are not…read moreallowed to escape charges. They have told me "we just completed service" at your location without stepping foot on the property (I have cameras). The next visit was done within less than 10 min of work being completed and a bill for $129.00. My best option is to pay them to not come for their last visit. Oh, and the bugs have never been worse. don't be an idiot like I was. Stay away. Awful, awful, awful

Brittany manager is absolutely the rudest unprofessional person I've ever worked with…read more They their sales reps come to your door and lie about what you're signing up for, when they perform a terrible service and say that you can terminate that is not true continue to send you bills until you pay them. If anybody would like to reach out to me personally to discuss Brittany has handled the situation please do pest control company signing a deal with the devil! I would give them zero stars, but that's not an option Again, I strongly strongly recommend you do not use this company for anything! There are many other companies out there that are honorable respectable, and have integrity unlike this company.

I was very impressed with the quick response and continuous check in's! Very truth worthy and…read morereliable people! Awesome work!

Recently purchased a lake home. Found that mice and bugs are a part of lake life. Started to work…read morewith a larger pest control company, used by past owner, and found that they were unresponsive and inflexible. This was not our full time residence so needed the travel time figured into initial visit. They refused to work with us and just wanted a contract signed with no clear plan for how future visits would be handled. I went to Google and found Jonathon and his company "Best Defense". Jonathon answered his phone directly. Gave me a day that he was available and an approximate arrival time. The day he was to arrive, he sent me a text to confirm he would be there in approximately 20 minutes. We walked the interior and exterior of property and he told me what to expect and how he could help me. Jonathon quoted me a price and never asked me to sign a contract. The best part, when I asked when he could come and start the work, Jonathon said he could perform the work that day. 30 days later....No mice, very few spiders (thank God), and minimal mosquito activity. I'm not sure you can ever eliminate every spider or mosquito but I no longer spend every morning cleaning spider webs off my deck, patio, and furniture. Jonathon said he would return in 30 days to spray and check mouse tracks. He sent me a text the week he was to return and asked what day worked best for me. So cool!!!! If you are frustrated with your current pest control company - please give Jonathon a call.

We own an Airbnb and recently had an issue with carpenter ants outside of the home and flies inside…read morethe home. I called Brandon at Rock River Solutions and he was quick to respond to my call and had me on his schedule right away. Took care of the issues in one singe visit. Price was very reasonable too! Highly recommend.

Great knowledge, excellent service and competitive prices. I'd recommend Rock River solutions 100%…read more He also found a way to fully communicate in Spanish the problem and solution.

This was my first time calling a pest control company (bees), and I was completely blown away by…read morehow friendly, personable, and professional the technician (Duane) was. He was knowledgeable, efficient, and thorough in his service. His rates are very cost effective and well worth the fee. I even received same day service at no additional cost. The value and service were top notch, and I wholeheartedly recommend Lockout Pest Control! Awesome, friendly and effective service!!

We used lockout best control to bat-proof our house a few years ago. Duane was fast and efficient…read moreand worked wonders to get and keep the bats out of our house. He promised to stand behind his work - and he did. I would recommend him to anyone who will listen.

I never actually received services from this company. Backstory, my house pulled in a wasp nest and…read moreyellowjacket next over the course of a few days in my soffit. It was Sunday when I started searching for pest control companies. I went ahead and gave these guys a ring and requested info on their website. The gentleman texted back, not the most professional text in the world, but I let it go and we agreed on the next day. To say I was disappointed the next day is an understatement. One of the other vendors I reached out to offered a same-day appointment in the morning, but I declined as I already committed to these guys (admittedly with no idea of the price because the only exchange is via the attached text). I reached out to the company, nothing, no response. Later that night, I secured a different vendor and moved on... but how completely unprofessional do you have to be to set an appointment for work and then just ghost the person. I would never recommend anyone doing (or attempt to) do business with these guys.

Our problem was mice. He came out and 'mouse proofed' the house. It did not work. We called him…read moreseveral times to finish addressing it. He promised to come out and never did. We paid a total of over $1000 and still have mice. He's irresponsible and unreliable. Don't use them!!

Joshua is always promot, friendly and helpful. He is very professional and glad he is our…read moreexterminator. 5 stars

We had an insect and mouse problem. They sent the first tech out basically at dark. A little hard…read moreto do an inspection at that time. They put a few rodent traps in the garage (no bait) and a few glue traps in the basement. We called them to come out and increase the amount of traps as well as empty a couple others and spray for bugs. They did spray for bugs but nothing with the mice. Called again. Scheduled again. And they no call no showed. From the other reviews I would say that's par for the course. Went with Kwik Kill instead. They did cancel my services and gave me a 50% refund since they did do some services. I think that was fair. I gave them a second star for that.