I have used them For many years. Always knowledgeable technicians that explain what they are doing to treat my home. read more

They came out relatively quickly to assess. Poor communication thereafter. I had to follow up based upon estimate. Hired after all was said and done. Then again I had to follow up to schedule them coming out, again communication breakdown on their end. Hoping they make it up on the servicing. read more

Very disappointed with Rose Pest Solutions. Scheduling appointments was chaotic, and technicians repeatedly failed to show up when scheduled. We were even told a technician had been on our property when our security cameras clearly showed otherwise. The pricing felt misleading, with costs differing from what was initially discussed. On top of that, customer service representatives were often rude and unhelpful when we called with concerns. Reliable service, honest communication, and professional customer support should be the minimum standard. Unfortunately, that was not our experience. I would not recommend Rose Pest Solutions. read more

Despite being the hottest day of the year, Brenda, technician did a great job in searching out places to bait for rodent control. Very carefully and went the extra mile to provide better than average care and answered all my questions. read more

Rose pest Solutions has been wonderful! On the first visit, they immediately found my problem. I was able to correct that and I am no longer experiencing a rodent issue in my shed. They're very professional, punctual and knowledgeable.. the price is fair as well and they will come back in between visits for free.. read more

We use them regularly for pest control for our rental unit . Highly dependable and quality work ! Reasonable price ! Highly recommend them!

I had some fear of bedbugs and within 24 hours of my call, Andrew LaLuz was on scene checking everything out. In the end, it wasn't bedbugs. He could have sold me thousands of dollars in services I didn't need but like a ethical businessperson, he did not. He was kind and professional and I wouldn't hesitiate to reccomend him and Rose if you ever need pest control. Thank you! read more

It was a door-to-door sales pitch that got me. Had the service done while they were in the neighborhood for a "discounted rate" signed up and was told it was a monthly service and was charged monthly - they showed up the first month and charged for the following but didn't show up or respond to several emails asking for updates. The bug issue didn't get better (I'd say it actually got worse). When I called their own customer service line I just got attitude and told that they couldn't help me but they'd have a sales rep reach out instead - they were looking at my account. Instead of providing a service that was detailed in the sales pitch, they just collect your money and then charge you to cancel when the service isn't what they said it would be. It was a costly mistake, but I'll do more research before signing up for another company. Don't fall for the sales pitch. read more

I'll start by saying all of the service technicians and most of the managers were quite kind and responsive. Unfortunately, the sales rep oversold what they could accomplish. He implied that the clothing moth issue would be easily resolved and spoke of all these treatments that would be provided. However the first technician did not come with all of these products and when I tried to reach the rep he was unavailable and never returned my calls. His bosses were easy to deal with but after five months the situation has not been resolved. Don't promise something you cannot deliver. I would not recommend. read more

They eradicated a mouse issue by magic after the technician came. I highly recommend this company they know exactly what to do

I had recently noticed a problem in my garage. I didn't know if it was termites or carpenter ants, but something was eating into the woodwork. Concerned, I contacted Rose Pest Solutions. They offered to come over the very next day, but since I was unavailable, we agreed to make it the day after. The technician, Gary, kept me very well informed via telephone as to the time of his arrival. After checking with me to see if it would be OK, he actually came earlier than we originally planned. After he made an examination, he informed me that my problem was neither termites nor carpenter ants. My problem was carpenter bees. To be candid, I had never heard of carpenter bees. The best part was...I didn't really have a problem. He informed me that the bees had attempted to nest in my woodwork, found the wood not to their liking, and moved on to "greener pastures." He could have sold me a whole bunch of services that I didn't need. Yes, he could have...but he didn't. This told me that Rose Pest Solutions is a reliable, honest concern. They are a business that I would have no hesitation recommending or calling in the future if I am in need of their services. read more

Had service done, and bugs multiplied. Impossible to cancel. They are door to door salespeople.

This review is a long time coming, because we were using Rose on a monthly contract for almost two years for outside and inside our 2-flat we've been renovating. Initially, we were quite satisfied because we were referred to Rose by a friend who worked for Rose. They hooked us up with a fantastic exterminator within the company, and for a while both our friend and our exterminator kept us happy. However, once our friend switched jobs and our exterminator left the company, my spouse and I began experiencing the issues we'd heard about from them. First issue, Rose only provides advance notice of the day-ish of your monthly inspection over text if you're on a contract. If the time doesn't work for you, you need to call and change the time. The details/times/day tends to be pretty arbitrary on their part. This would be workable if their exterminators were sent out to geographically clustered calls, but every single Rose exterminator we talked to confirmed that Rose doesn't do this. So, the exterminators have to run back and forth all over the city. This comes to issue #2, which is that (when things go _well_) resulted in numerous calls from exterminators needing to reschedule their visit when their earlier calls take too long. When things _don't_ go well, we have been charged (multiple times) for interior and exterior services where the exterminator assigned to us never rings the doorbell and *claims* that they knocked/rang the doorbell and, when no one answered, did a perimeter sweep. Tellingly, our doorbell cam has almost never shown a Rose exterminator approaching the front door on those days. The rat boxes also often show no change in weight after these so-called "perimeter checks" (our neighbors have developed an unaddressed rat problem that we're fighting to keep from our home, so our rat boxes are empty after each month). In fact, after our last inspection (where no one ever came to or rang the front door from Rose, but we were charged for the visit and even sent an inspection report for the exterior), we noticed that the two rat poison boxes that clearly had dead rats in them before the sweep were just as heavy after the "inspection." Whether or not the exterminator never stopped by and fully lied, or did a half-assed job doesn't matter - even the job they claimed they did didn't get done. Then, when I called Rose to have the charge reversed for the incomplete visit, the manager on duty tried to claim it was my fault for not being around when their exterminator came, and tried to insist that the charge was valid. Which, again, is ridiculous, especially in this age of doorcams and such (plus, there are 3 adults who work from home at my place, and all of us pay attention to the door, thanks to a porch pirate problem). What are Rose customers supposed to do, if even a Rose manager tried to claim it was still my fault? Even if we work remotely, it's madness to expect a customer to sit on their front steps for a multi-hour period because the business can't get its act together. It's was also offensive that a manager was attempting to so fully shift responsibility onto their customers. Obviously, I no longer have a contract with Rose, and do not recommend them to anyone. They did end up reversing the final bogus charge. read more

Scott did a thorough job evaluating our ant problem. His response was quick and he was so knowledgeable, offering ready solutions on how to get rid of these pests. I recommend Rose hands down. Thank you, Scott! read more

Sean is the best!! We had a very challenging rat infestation in our apartment and Sean was the only professional who was able to get the job done. We cannot thank him or Rose Pest Solutions enough! Highly recommend Sean for any pest control needs. read more

Excellent service and they know how to kill rodents . Andrew the service guy is excellent

I have been using Rose pest solutions for over 10 years dependable professional to an extra great job

My condo association has been having issues with abundance of early seasonal bugs due to recent wave of warm weather in February so I called Rose Pest Solutions to learn about human and pet friendly solutions to handle the problem. I called on a Tuesday afternoon, they came out that Wednesday morning for a look at what we were dealing with, and had a quote in hand by the following morning. The quote was more than reasonable and the team are great to work with at every level: from the rep on the phone to the team in the field. I HIGHLY recommend this business! read more

The service agreement is a SCAM. I have called and emailed so many customer service people to cancel this reoccurring charge (that they continue to attempt to bill despite the annual agreement expiring). I am on hold for hours and never receive a call back if that option is selected. Very disappointed since my family used this company, will never recommend again at this point. read more

Mark from Rose came out to take a look at a little rodent problem we have and was an awesome tech! was able to explain where the issues were, help plug up the entry points and set down some traps to catch the little pests. He took his time and was very thorough with his service. 10/10 read more

They do have good customer service but their actual service isn't great. I had a one-time service done for 275$. The guy did come out and spray but nothing changed. I was facing issues with spiders (the most simple pests) and there was no decrease in the number of spiders and the issues still persisted. I called to get another spray as they offer a 30-day callback spray and I was one day off the 30-days and they refused to come out again without another 275$ charge. This is terrible business. I could've been a very loyal customer and had stayed with the company but they wouldn't honor it. I would use another service as there's many pest companies on Yelp. read more

Do NOT hire Rose Pest Solutions unless you want to give your money away. I hired Rose Pest for legal reasons at my business, they've shown up unannounced during open hours and refused to leave when asked to, telling me they want to spray pesticide INSIDE my store when there's customers, incredibly unprofessional. The person who showed up was VISIBLY SICK with a runny nose, coughing, INSIDE MY STORE while there were customers. Again, disgusting. I told them to leave and to contact me over the phone or over email to schedule a time to come by, they refused and then CHARGED ME for a service I never accepted. I tried to cancel over the phone and they were rude, unprofessional, unwilling to help, and overall disappointing to work with. NEVER EVER will I work with them again, and you shouldn't either. They're not even providing a service theyre just charging you for adding sticky pads for spiders... no thanks! PASS! read more

I have been a Rose Pest customer for a few years and I am VERY happy with the service. My conscientious technician, Jesus, is amazing. He always tries to find the source of any insect or pest issue (as well as being a polite and someone whom I'm comfortable to have in my home) , rather than just treat, which he also does, so that problems do not come back. The yearly contract service is well worth the price. read more

My technician Travis Clay was fantastic. He serviced out property professionally and even gave some good tips on non toxic solutions to help control our rat problem as well. read more

I used Rose Pest Solutions for years and couldn't be happier with their service. Kevin, the tech in West Town was always thorough and thoughtful. I'd highly recommend them! read more

We have used Rose Pest for many years for seasonal bug prevention at our house and they are great, but specifically we want to give a shout out to our tech, Travis Clay. He has worked with us for the last few season and he is awesome. He is so on top of it. Professional, Kind, On-Time, Amazing Energy and thoughtful. He walks you through what he is going to do and the reasons this method or that will help with better prevention. it's great. kudos to him and the rest of the Rose Pest team! read more

I have used Rose pest control for years. My first service person was Shawn. He is the old pro at Rose and knew everything. I was just lucky to live near him and so I lucked out and got the company's most senior man. We had a great rat infestation problem and we were lucky to have him to tackle the problem. More recently we have a much more manageable problem, but was, perhaps for that reason, was more intractable. Travis has not been with the company as long but he is just as good as Shawn as far as I can see. He thinks like the rat, thinking about what it wants to do and, more importantly, what counter measures the rat will take in response to his efforts. Every time Travis comes back he seems to have a new trick up his sleeve. read more

They are responsive, responsible, reliable, excellent service, and really proffesional Travis was an excellent Tech and proffesional did everything as it was explain on day of walk tru thank you. read more

When calling in to make an appointment request Travis Clay he is wonderful he goes be on the call of duty. We have a severe rat issue affecting several of the neighbors. Travis took the time to explain everything thoroughly, actually watches the tracking of the rats of where they're going before he sets up bait boxes. While he was here set up individual traps caught two rats within a short period of time. Travis truly cares about his clients and listens their needs he also educates you at the same time. I am so happy that myself and five other of my neighbors were introduced to Travis who clearly is passionate about his job. We most definitely will be recommending him to others, as well as me personally referring him to my clients. We are looking forward to when he comes back to clear out more dead rats! read more

I gotta say that getting a tech that cares makes such a big difference. I got Erik from the Chicago branch. He absolutely went above and beyond in servicing our condo building. He asked pertinent questions, checked areas I wouldn't have thought to check, and provided advice to homeowners. Having Erik as our regular pest guy is a relief. He genuinely cares about the places he's servicing and does a thorough job. I implore Rose to appreciate employees like Erik. People like him make the world go round and keep things tidy. Thank you again!! read more

I have used Rose Pest Solutions for the past year to combat the Chicago rats and mice that use my backyard as their thru way. My technician is currently Travis. He is very professional, pleasant and respectful and knows his business. The Rose office staff is very helpful when I've had questions. I am way, super particular about business and service. Rose Pest Solutions has not been a disappointment. read more

Travis arrived promptly today. He answered every question I asked and did a thorough job, making sure he cleaned up afterwards. I was very impressed with his knowledge and the way he accorded himself. read more

I am so thankful that I contacted Rose Pest Solutions for my problem. The technician, Earl J, did a wonderful job!! He was friendly and professional! He took care of my issue quickly and efficiently. I will definitely refer this company to everyone I know. read more

We are glad to have found a professional exterminator when we needed one. Very helpful and considerate towards my elderly and anxious mother, and that made a big difference to us. read more

Travis was amazing, he's very informative and lets you know what to expect after service has been completed. I would definitely recommend his services. read more

From first contact with super-helpful and friendly Shalonda C. (who will most likely reply to this message, as she does so many here) through the much-celebrated and well-appreciated goodbye to our pests (wasps aieeee!), the crew at Rose Pest Solutions was prompt, responsive, friendly, and dedicated to getting our problem solved. No question we'll return if we ever need to, fingers crossed it won't be for quite some time. Thanks so much! read more

I STILL have termites after 2 visits! Do your technicians even inspect? Very dissatisfied with the service! If I could give Rose less than 1 star I would. read more

Called for an appointment to check for termites. Was able to get same day or next day. Andrew came out today and was WONDERFUL! He explained what to look for for termites, what else it could be... Then went to the site we were concerned about. Andrew assessed that it was NOT termites (woo hoo!)--didn't have any of the symptoms. Andrew did explain what it looked like it was (beatle of sort). He looked at the cement crawl space with the suspected firewood and reassured us all was well. He said no need to do a treatment when there is not a reason. When does a company not suggest doing work??? Made me appreciate him even more. IF there is a future pest problem, I definitely will call Rose Pest Solutions. Thank you!!! read more

these scumbags keep charging my card on file even tho i canceled my membership with them awhile ago. every time i call them they act like they don't know what happened and they reserve it. they either suck at keeping books or there trying to rip off customers and hope they don't notice read more

The south side location of Rose Pest Control that was handled by the Indiana Team, initially started smooth and going on 2 years of service with me, which then followed through COVID period and there was a change in staff and management. From there, Poor follow up, and poor service where only partial work was done, but the the Indiana Rose Pest Control Team expected full payment for partial work that they did not complete. I attempted to resolve with several calls(unanswered). I then received a bill showing no payment made for service rendered and I attempted to reach out to address but they didn't care to assist or understand the situation. You "had" a Long Term Customer but poor management blew the opportunity read more