Shout out to Litha, who does such a great job with all her communication to homeowners. Shes prompt and responsive and I hope she's appreciated. read more

MSI has proven to be committed to improving our community and also communicating with our Board members. Their team is very well organized and committed to a common goal. We have gotten more done in the last 4 months since they came on board than the previous years. Concerns , work orders and ARC requests are dealt with in a timely manner. The personnel are motivated to maintaining the safety and integrity of the community. Solving problems is their main objective. Thanks MSI read more

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I live in the SILO townhouses in Westminster and our development recently changed to MSI this year after decades with the previous management company . I called the community manager and in early February managed to get him on the phone . I explained I am highly alergic to bees and had a hive located on the building near my front door . He said he would have it removed . He never did and he never opened a ticket in their system . Living in Colorado we get warmer days in the winter. After nothing happened I attempted to follow up with him . I left four voicemails over a thirty day period and no response . I escalated the call after the fourth attempt and talked to another property manager peer who explained my property manager works from home so maybe better I email Then I get a response that it's not the HOA responsibility . So after being told they would remove it , then not responding for over a month , after escalating I finally get a response that it's not there problem . The new community manager for SILO is beyond terrible . I am just not sure if this is an employee problem or a company problem. Message for John Field - President . It's wonderful that you read these reviews .SILO westminster is a 500 plus townhouse community that deserves a competent community manager . The manager you have assigned to our community either lacks the experience needed to properly manage the community or just doesn't care . I hope you just don't respond to this review with " thanks for your feedback - John Field - President . That would be lame . Please address the issue including considering assigning a more experienced community manager that can properly handle a large development . read more

Mehriban Connor is excellent to work with. She has partnered with me and my team to keep here HOA's very happy. She is responsive and on top of every request that we make. She is a joy to work with. I feel secure having her as the property manager on the sites we work on. Her value is top notch and she provides exactly what a HOA needs in a manager. read more

As a proud resident of our community for 6 years, and an active member of our HOA Board, I have had many opportunities to interface with MSI, and our Community Manager, Allen Bartz. Allen has always been responsive to our community requests and concerns and has been an invaluable asset to our Board. His knowledge of industry trends and regulations is second to none, and his fiduciary responsibility has helped our community manage its finances in the most prudent and meticulous manner. read more

Curtis Hain is my HOA Community Manager and provides 5 star service. Curtis is fast, courteous and prompt replying to my concerns within my neighborhood. Thanks for all that you do Curtis! read more

Gary Sirman is unresponsive and when I ask for another point of contact claims to be the only messenger for my HOA. I am feeling targeted and discriminated against. I have asked for a copy of rules/regulations for my community and he will not send me a copy. I've asked him him many questions and he chooses to ignore me by responding by not answering my questions.... he abuses his authority as a board member and I will be going to the court and sheriffs office to get his position revoked. An HOA should be of assistance and service representing the constitutional rights as humans and not bending laws to fit his ego. HOAs are intended to maintain property values and promote peace and harmony within a neighborhood. He chooses to do the opposite. read more

Stay away from this HOA COMPANY. Complete incompetence and lack of transparency. Absolutely the worst in management and execution. As a bird member trying to represent our community, MSI couldn't manage a free ice cream social at at a kindergarten school. Why they are in business is beyond me. Buyer beware read more

if zero stars was an option I would give negative 10. Clearly MSI doesn't respect ADA. I'm just asking they keep the clearly marked handicap spots available to registered handicap vehicles. I had to get 3rd parties involved just to get a response, the response I finally got was " we will add more signs". Sick, if I slip and fall and forever lose my ability to walk, at least I'll have a paper trail for a lawsuit. I truly wish this HOA would just do their job in the first place and actually manage the property. I don't want a slip and fall, I would like to walk again someday. I don't want legal action, I just want the HOA fees I pay to actually go towards managing the propert. read more

Clancy was very helpful and considerate in assisting me ito obtain a bus pass. I am 87 years old and was unaware of this service until I received a post card in the mail. I contacted Clancy W and he assisted me in obtaining the pass and setting it up on my iPhone Thank You Clancy read more

I will save the story of ineptitude... Tashina is useless. Ironically, she has in her email signature... "Did I provide 5 star service? If so, please leave a review on Yelp or Google and please be sure to mention me by name." So, ironically, I decided to provide 1 star because 0 isn't an option. Maybe this review will initiate any response/action/ownership of the terrible job being done! read more

Great group to work with on running our HOA. Timely response time when we have an issue.

We moved into a new build community in Solterra and our community manager Litha Spies has been BEYOND amazing. I've had a few questions / concerns and she's always there for answers and support. She is responsive and you can tell she truly cares about her communities. We hit the jackpot working with Litha!! read more

Compliments about Olivia Marek's efforts on behalf of Vintage East's HOA have been flying around and I wanted to share those good thoughts. Olivia's follow-up on items has been spot on and her communication skills are much appreciated. She recently helped steer us through our annual pothole repair adventures with a new vendor. I look forward to her assistance as we move ever closer to our major road repairs. In short, Olivia has been a dependable delight to work with. read more

I really like our new community manager, Robyn Hansen. She is very responsive and very easy to get along with. She responds quickly and our community likes her very much. read more

Communication with Rachel is difficult, violations are not clear and apparently not applied to everybody

Tee has been an outstanding community manager for our HOA thus far, she shows professionalism and a proactive approach to my concerns. Tee Bryant has greatly improved my family's neighborhood experience. read more

Karol has a great quality of communication. She responds any of my questions on time and professionally. Thank you. read more

Fast response to my inquiry! It's typically a long exercise in the art of patience with HOAs returning emails but Jordan got right back to me with a link to the form to fill out for approval. Thank you jordan !! read more

Curtis Hain has by far changed my opinion on what an hoa should feel like. He was very welcoming when I reached out to him during my move.

Our HOA changed management companies for 2025. The reviews were very positive and the references outstanding for service, communication, education, transparency, and collaboration. We are very grateful to have Katie Young as our Community Association Manager for Grand Peak Townhomes Association in Colorado Springs. read more

Great neighborhood with fantastic neighbors and an awesome HOA!!We relocated here almost 4 years ago and we just love how everything is managed. Good job Odella!! read more

I have lived in a subdivision NW Arvada for 9 years. MSI has been the "Management" company responsible for the subdivision about four years. For the entire four years we fight back and forth that the weeds are overgrown and the snow has not been removed properly. Their standard response is pretty much the snow will melt in the spring and the weeds will die in the winter and the issues will resolve at that time. In the past week the snow removal company that MSI hired for the subdivision has not shoveled the sidewalk to my unit and the adjacent unit after two snowstorms. And they refuse to shovel after several inquiries. They respond they are on location and will handle the last 24 hours. They are not at the location and haven't handled. Both the management company representatives from the CEO down to the community manger (JB) refuse to take any ownership to get the sidewalks shoveled. The Director of Community Management Westminster (GS) went as far to say they really didn't manage the vendors, that they were only capable of asking nicely for a vendor to complete their assigned and paid for tasks such as snow removal and were unable to enforce compliance or requests. She said they were unable to require a vendor to comply with their agreements to perform services. When I asked her what the word "management" implied in their company name MSI and what exactly they managed she would not respond. MSI is as worthless as it gets. They always blame a third party and tell you to go back to your HOA board to resolve issues they are paid to manage. CEO G. Duncan has been responsive in the past, but not this time. Regardless, the CEO shouldn't have to be involved when there are three employees under him that need to do their job correctly and "manage" the situation like their name implies. Stay clear from this "management" company and obtain a company that performs true management and just doesn't put in their company name. I have filed enforcement violations for not meeting Arvada's snow removal rules with the city hoping that either MSI or the snow removal company will be forced to "manage" the situation and complete the snow removal now, next week and in the future. YTJ read more

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Joe Fleming Kaye Community Manager quickly and efficiently responded to my landscaping questions as a new homeowner. Appreciate the way he handled the problems with my drip line. read more

Almost a week later and they still couldn't send a guy out with a shovel to clear out the sidewalks or the handicap accessible ramp. If unable to manage one person with a shovel, how are the complexities of management supposed to be handled? read more

MSI - One of the sidewalks that should've been cleared. Plus in the background, handicap ramp, not accessible due to blocking by snow plows. - Homeowner Association Near Me - Westminster, Colorado

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I live in the Outlook Community. The community continues to go downhill as there appears to be NO enforcement done unless you email the manager directly with a photo of the issue (which to me mean he's probably not driving the community). Board meetings are not communicated to the community. Board Members are elected to terms that are not supported by the governing documents and the Manager provides no guidance to the Board regarding them following the documents. I do not recommend this company for these reason. Many in my community are calling for a new board and management company. We may meet quorum for the first time in years since so many owners are tired of watching the community go to garbage. read more

My fence had settled leaving the lock on the gate a little short of locking. When the wind blew or someone was not careful locking the gate it flew open. I put in a work order late on Tuesday evening and was pleasantly surprised to find two men at work Thursday afternoon repairing the problem. Kudos to Ray Ramelow for getting a quick repair done. Thank you! Parkside at Reunion. read more

Unresponsive. Workers are at home. Always in a meeting & just a bad unpleasant experience everytime I contact them

Karol is probably the best PM I have experienced and always responds in a nice way and in a timely manner!!!

Broken sprinkler head request. Was extremely impressed with the quick turn around from the time I sent my initial request via email. Chaira Fortney, Community manager emailed me back promptly. In less than two hours. I had a couple of questions and each time I reached out to Ms. Forney, my requests were handled quickly and professionally. Thanking Ms. Fortney for her assistance. It is a nice change to see good customer service! Mrs. Fortune read more

Needed assistance since I'm new to the area and the MSI website and Curtis Haines was extremely helpful even to the point of dropping by by residence for a 30 minute (or more) CHAT. He has immense patience which put me ar ease. read more

MSI comes in and takes over board meetings. Why have an HOA board? HOA board is subordinate to MSI. MSI dictates to home owners how long they can speak and when. MSI tells everyone that our HOA is in the red and is in serious trouble. MSI did not see this coming and allowed a bank loan for a million dollars to repave a road instead of a repair? What a mess. read more

*** DO NOT DO ANY BUSINESS WITH THIS COMPANY *** NEW UPDATE ... Jan. 2024 ~ Excuses Excuses ... no wonder the employees at MSI are so horrible to work with. Leadership by example. Let's blame the paying customer when they point out the horrible services that they have received. If you are planning on doing business with this company, please don't just take my words on just my review, read all the other reviews by many unhappy former customers. MSI has the lowest rating among all Property and HOA Management companies. A 2 star rating and they are still trying to put the blame on their customers. They are touting that they have an A+ rating that they paid for on BBB but neglected to say that they have a 1.13 Star rating by customers on BBB. On Yalp, they also only have a 2 Star rating. Original Review on Dec. 2023 ~ I must say, my experience with this HOA Management company has been nothing short of appalling. It's a sheer display of unprofessionalism coupled with a horrendous approach to customer service. Their Property Manager, Zach Bowen, is alarmingly inexperienced and utterly clueless when it comes to his role. His customer service skills are non-existent, and his empty promises are as infuriating as they are disappointing. Our HOA oversees 210 townhouses, and we have unfortunately entrusted them to MSI. The homeowners under our association are livid and frustrated due to the abhorrent disregard, and what can only be described as an egregious mishandling of our HOA funds. read more

Bob Alcavage at the Macanta amenity center went 'above & beyond' and was incredibly helpful, friendly, and accommodating of our unscheduled tour on Tuesday 4/18/2023. As a result, my clients became certain of their desire to purchase a Taylor Morrison home and will be closing in July. ~Jon Chew, www.jonchewhomes.com read more

Carolyn Spaulding answered my email in less than 5 minutes on a parking issue. I appreciate the prompt service with an option for my issue.

The Thornton Police Department issued a trespass warning to the other resident so this is not a false claim. Yes, I do my research so I know who I am dealing with, maybe you should have done your James. Since filing the complaint with the BBB like NUMEROUS others have, I was fraudulently billed $673 in May, and again fraudulently billed $33 in July, which led me to file two more complaints against this company after asking them twice what the bill was for and getting no valid answer. 0 If anyone needs to report this HOA/management company in Colorado, you are not alone. You can file a complaint against the HOA with the State, and they have forms on-line at: Division of Real Estate Attn: HOA Information and Resource Center 1560 Broadway, Suite 925 Denver, CO 80202 Ph: 303‐894‐2166 Email: dora_realestate_website@state.co.us You can also call the Federal Trade Commission at 877-382-4357 if they are billing you "in error". Remember to document all your complaints and once you can show a clear pattern of harassment, take them to court! read more

Great, great great. And great. Great staff and the folks are nice people. Love them they're great great great.

I really appreciate working with Shay, our community manager. She is reachable and kind. Thank you, Stella read more

I am supported in Gold Creek HOA by Heather Star. Heather is very responsive to all our feedback & requests. I appreciate her high level of support. read more

They were extremely helpful in the process-making sure everything was correct and couldn't have been nicer