MSU Family Health is now part of Henry Ford. One of byproducts is converting record systems…read more Referrals are now taking up to 3 weeks. There is no way of knowing if the referral has been processed. In my case I have severe inflammation that has caused me to stop my volunteer work, my daily routines, and my public commitments. I know the physicians are not at fault but this should have been anticipated. There are no suitable excuses if you're in pain or have impending treatments for major medical issues delayed.

I loved Dr Hengstebeck. It's sad she's left, I wish her all the best in her next chapter.read more

Very nice staff, great doctor's knowledgeable and helpful. Follow-ups to be sure you're taken care…read moreof.

I saw Callie Hart on September 5, 2024, and she was great. Thorough and attentive. I have been…read morestruggling with attacks of nausea and vomiting that had increased in frequency to weekly attacks. We made a plan to start with a HIDA scan and follow up with a colonoscopy and endoscopy if the scan showed nothing. When I hadn't heard anything from scheduling in a couple of weeks I called the hospital and they said the test order had not been sent over from DHI. The hospital was kind enough to put me on hold, call DHI and get the referral and scheduled me for the HIDA on Sept. 27. I don't know why the referral was never sent to the hospital. A week after the HIDA scan I received a call from DHI saying I needed an MRCP scan and they would get the referral to Sparrow Hospital. That was on Oct. 3. I waited for over a week and heard nothing so I called the hospital again and they said they didn't have the referral. I called DHI and after 40 minutes on hold they said they had sent the referral to Sparrow. After some confusing phone calls, they sent me a message through the Pinnacle portal, "It appear our radiology department is waiting on an authorization approval for the MRIMRCP before they can send your order to Sparrow." I wasted hours on hold and bouncing between Sparrow and DHI over this misinformation and miscommunication. I asked if we could continue the plan for the colonoscopy and endoscopy if insurance wouldn't approve the MRCP. They said they would ask Callie Hart. I responded to the portal message with the same request and got no response. I sent another portal message that my symptoms were worsening and got no response. What is the point of a patient portal if no one answers your messages? Clearly there is a serious problem with communication at this office. I will revise this review if someone will contact me with accurate information about my referral and treatment plan. I will seek another provider if this doesn't happen. ******** First thing the next day I received a call from DHI and was assured they had definitely faxed the MRCP request over to Sparrow that very day - that was last Tuesday, Oct. 15. I called Sparrow a week later on Oct. 21 since I hadn't received a call and Sparrow confirmed that no request had come from DHI for me last week on Tuesday Oct. 15 and they checked Wednesday Oct 16 and no request had come. Once again I was mislead and DHI did not do what they promised. I have asked my doctor for a referral to UM.

Dr. Morgan is very family oriented, kind, good hearted, and knowledgeable ! I highly recommend him.read more

If you need help with any health issues give Doctor Morgan a call. He has helped me so much when I…read morewas Floxed and later with my Adult Autoimmune Enteropathy. He has helped both my parents and my wife just became a patient. If you are looking for a natural approach give him a try.

I've had pretty good care here when I'm in a pinch and can't get into my doctor. This last time at…read morethe Okemos location was the worst. I don't know if Sparrow is desperate, but apparently, they are hiring whomever off the street. I saw Emilia Ivans, PA-C. When she walked in, she seemed like she was afraid to touch me. She didn't make eye contact, and made everything feel awkward. Don't get me started on testing me for strep! It was by far the worst exam I've had. So bad, that when she stepped out, I called to get in somewhere else. I also felt cheated that I still had to pay for the "exam." I understand these kids have to start somewhere, but she needs to work on her bedside manner. In my opinion, based on her interactions with me, I really don't think she's ready to actually be seeing patients. I'll go to Fast Care again- but I think I'll drive farther to go to the Frandor location.

I came here today and I was very pleased with the friendliness of the medical assistant and the…read morenurse practitioner I felt like they both really cared which is what you want your not feeling good. She also sat down next to me and explained every medication and she answered all of my questions. The wait time was minimal about 15 minutes which was less than my quoted time. If anybody ever needed to go to an urgent care I would definitely recommend fastcare.

obviously going to the hospital is not fun but i went in may 14 and two ladies checked me in and…read morethey smelt really good and they were very sweet , as i was getting testing done a guy , nicholas came to blood test me and he was automatically a very sweet and funny guy . He was talking to the other nurses and was ready to work and everything . His energy is super high and he was just an amazing person !!

Horrible care. Daytime staff were great, but the evening staff did not care. The call light would…read morego unanswered for a long time--no staff at the nurse station. Night staff on the 7th floor was horrible. The patient chair in the room was broken; as a result, if you sat down, the chair would roll back, which could cause a person to fall to the floor. The mechanisms on the chair did not work. The toilet did not work, the room was nasty and dirty, and the staff did nothing to keep the room comfortable. The tray tables were extremely heavy; you could not roll them because the rollers were broken. Again, the equipment is not working. The tubing on my drainage tube kept breaking and would go all over my bed. This happened so many times, and they could not fix it. Yet this is a state of the art hospital I would not recommend anyone ever going there I hope this state of the art hospital cleans it act up. As long as I was there, no bath; was told I could not have a shower; call light was put on a bedside table, away from the bed and out of my reach. I was told I needed to tell them (staff) what I wanted them to do to make me comfortable--no compassion at all, and certainly no empathy. Night staff was an absolute nightmare. I was unable to get any staff to walk me through the hall, even though I was told I needed to get up and walk. I had one assist and was told I could not get out of bed without help. This whole stay was an awful nightmare for my family and me. This review is for the hospital night staff, not the doctors on duty. They were fantastic and had difficulty communicating with the night staff.

My mother was a patient here for a long time. She is now in assisted living and needed her medical…read morerecords for her no Hospice care. They charged me $25 for these, I think that is insane. What poor service

Portal is hard to send messages. No responses. My PA is not on their that wrote my script. The…read moremessage went to another PA's ox and she never contacted me. I haven't been able to reach her in 2 weeks. Their phone is constantly busy daily. I have to drive there to get my script adjusted. Also, they posted scripts I never filled on my portal, diagnosis innacurate and had to be changed.

Dr. Katranji has a great bedside manner and is brilliant. My husband has cancer and ended up also…read morehaving a tumor in his hand. Dr. Katranji removed the tumor in my husband's hand and has given him wonderful care.

BEWARE. I was told that I would have to pay my $500 insurance deductible to be seen for a consult…read moreon a hand issue.

I was extremely pleased, and impressed with 98.6. From the moment I walked in I was greeted with…read morecompassion, care, and kindness by Jenn, who made sure my visit was a pleasant experience even though I was sick. I was seen quickly, and received the medical attention I was in need of. I highly recommend them, you will not be disappointed!

I have been here three times since moving to the Lansing area in 2017. I have had 3 different…read morepractitioners and they were all superb! They listened without judgment, explained treatment plan, labs and films when necessary.