I was really impressed by the nurse practitioner Tobias Bepler. He was clear, friendly, listened…read morewell, had great suggestions and a perfect "chair-side" manner. It can be an embarrassing exam but it didn't feel that way because he established such fine, relaxed communication. I can't recommend him highly enough and I would definitely see him again if had an issue that called for visiting a urology practice.

I have been waiting for months for a SURGERY FOLLOW UP APPOINTMENT…read more The dumbest, rudest receptionists on the planet "work" here. IF I ever do get an appointment the first words from me will be transfer my records to the urologist on Lake Lansing Road.

Jakob is always great. I appreciate him. This time he set my mind at ease about a problem that…read morestarted recently.

I have been going here a bit. My issue with this is their time. My appointment is at 9:20, I got…read morethere and checked in at 9:04. I had been in the waiting room until 9:40, and I'm in the room still waiting for my doctor at 9:55. I finally got out of the appointment at 10:01 to be told I either can do PT or get a referal to a better urologist? A huge waste of time and made me feel unheard. Do not Recommend at all. Not to mention they havent updated my weight nor anything else since a whole year and just kept entering the same one. Great job.

"Nurse" Lisa Earlls breaking HIPPA by discussing my pregnancy issues along with my vaginal…read morehealth...AT A BAR, is absolutely uncalled for. My husband and I will NEVER stop foot in that Doctors Office again.

I've tried 2 times to see Dr. Kiley. I called in January as a new patient and got an appointment…read morefor mid-April. The day before the appointment, the office called and told me the appointment was canceled (no explanation) and that the soonest next available appointment was 6 weeks later in late May. Also, I agreed to schedule at the Grand Ledge (even though I live in Lansing) office to get this 'earlier appointment'. The day of the appointment came and I hit traffic and arrived exactly 7 minutes late. They told me Dr. Kiley left already because I was late. I was absolutely shocked. First, what doctor is out the door in 7 minutes? Yes, I was a few minutes late but she must have left 1 or 2 minutes after the scheduled appointment time. Second, what doctor cancels on a patient twice? She does not seem to care about patients if this is how she treats them. I am a reasonable person but this is the worst healthcare customer service experience I've ever received.