I recently went to Rosenbaum Eye and Laser for Lasik, after recommendations from others who had…read morebeen there and doing other research I didn't have to wait more than 20 minutes or so for my evaluation or any of my followup appointments. It is a large, busy practice, so there is not a lot of that "personal touch," but I did find the staff very friendly. The Lasik procedure itself went great, and my vision is slightly better than 20/20 now (I was a -5.5 in my worse eye). The only complication I've had is some dryness. I've seen Dr. Kramer for most of my followup visits and really like him. No complaints at all about the surgery or followup -- I'm very pleased with the results and with Rosenbaum.

Went for initial consultation for cataracts. Loved Dr Rosenbaum! What a hoot! His staff is great…read moretoo.

I am writing to formally complain about the unacceptable service and lack of professional conduct I…read moreexperienced during my recent attempts to secure a medical consultation. On August 16, 2026, I scheduled a virtual consultation for 1:30 PM. I was not informed beforehand that a specific Microsoft application was required. Here is the first issues, this company never informed the customer that a certain microsoft video app is needed for the virtual consultation, you dont find this out until you attempt to have the consultation. So instead of a video consultation I called the company for a phone consultation When I called for assistance, I was placed on an extended hold before being connected to a non-medical representative who was unable to answer my medical questions. There were many medical questions that he could not answer because he was not a doctor therefore he had no knowledge about. I specifically requested to speak with a doctor and was scheduled for a follow-up appointment at 3:00 PM the next day. On the morning of August 17, at 9:17 AM I called to confirm that I would be speaking with a actial physician. The rep confirmed that I would indeed be speaking to an actual doctor at 3:00 PM later today. I then asked would the company call me or should I call. I was told that I would receive a call at 3:00 PM. Despite this confirmation, I received no call at the scheduled time. When I followed up at 3:15 PM, I was again placed on a long hold. This rep looked at the notes in their system and confirmed that I was indeed scheduled to speak with an actual doctor. I then asked him if he was going to find an actual doctor. He then put me on hold, which lasted about 15 minutes. When he returned all he can do was apologize because he could not find an actual doctor or anyone for that matter for the second scheduled consultation. I then hung up the phone. Shortly after hanging up, I received a call from a representative who was rude and unprofessional, yet still not the medical professional I had been promised. The lack of coordination and failure to provide access to a qualified doctor is deeply concerning, especially given that this consultation pertains to a surgical procedure involving my eyesight. I expect a higher standard of transparency and reliability from a medical provider. I look forward to your prompt response regarding how you intend to address these systemic failures. Please post your respone to my complaint and do not ask me to contact you privately!

I couldn't say enough great things. From my first call…read morescheduling a consult, they were professional, courteous and scheduling my consult was fast and painless. My in-office experience was no different. They were thorough, clear about the process and honest about potential outcomes. My surgery was scheduled (at my request) two weeks from my consult. Payment is effortless through a link they send you and i believe they have payment plans available as well. The day of surgery took no longer than maybe an hour and a half with multiple other surgeries happening that day. Surgery itself takes about 15 minutes in total. They give you stress balls to grab on to as most people are probably anxious about lasers in their eyes. Being one of those people, i was gripping those things like they (insert colorful PG rated analogy). My eye sight is now better than i ever remember it being and the experience with this particular office was above standard. Before your surgery plan to buy a pack of preservative free artificial tears. The office gives you one or two bottles but you'll appreciate having more.

The staff in the reception area are very friendly, and make you feel welcome. The Dr. really knows…read moreher stuff. The problem is when I go through a test to correct something and the decision is made to do nothing, not even mentioning it to me nor discussing it with me in any way is really upsetting. That supersedes the entire experience.

I haven't ordered any glasses yet, but I have had my eyes tested and examined there. Top notch…read moredoctor, technology, equipment, and staff. The best by far for my eyes.

2 hrs for a 15 min consult. Was told it takes 1.5 hours- of course it does if you make the clients…read moresit and wait for the entire time no value for client's time.

I wanted to wait a month before I wrote a review to really see how my eyes would be after sometime…read moreto recover. Needless to say, it's been the best investment I've ever made on myself! The first few weeks my vision was at 20/20, and now after 1 month I'm able to see 20/15 which is better than 20/20! The team is super accommodating and helpful. One time I thought I had an emergency and contact the doctor during the weekend, and he was able to ensure everything was fine and it was a common effect I was feeling, and didn't get upset I contacted him on the weekend for something that turned out to be a false emergency. My only side effects currently are Halos, but I was told they should slowly dissipate in a few months so I'll probably update this review later on. But so far, best decision I've made and I HIGHLY recommend the premium charge at Keil's to ensure you're getting the best technology and care. This is probably the one purchase you don't want to skimp on.

They never are on time for appointments. They schedule too many patients. Sick and tired of waiting…read moremore than an hour to be seen. Dr. contradicts herself with my care (Preservision won't help, but yesterday said it would), what the heck? I feel it's all about the $ when they schedule so many patients. Thought about going to LOE, but some of the reviews say the exact same thing - very long wait times. When you are over 80, time is precious. Please get your act together.

I just had cateract removal and lasik..I am happy with thr results and all thr care i received…read moreprior! friendly fast and knowledgeable. highly recommend Dr. Mahmoud Elyassir!

They did my cataract surgery and I am quite satisfied. All done for both eyes in about 4 months.read more

I had great experience here. I was happy with the results, thanks to Dr. Rohr. After i got my lasik…read moredone, i was able to see clearly the following day. I was excited that i did not need to wear my glasses anymore. Every staff here is very welcoming and super nice. I highly recommend this place.

Im happy with this satellite of the main Center on the University hospital campus…read more Had a recent eye emergency and was able to get a quick appointment here. The professional I drew immediately realized my issue and got me scheduled with a procedure with a retina specialist personally. Like walked me to the reception desk and got on the phone personally to ensure I got in as soon as humanely possible. I cannot tell you how much I appreciate this location and the terrific Dr Kaur. I'm so grateful.

Very impressed with the doctors and staff in the back, however, the woman that checked out my son…read moredecided to scold me about appointments that were made close together in the system by a scheduler AT THEIR OFFICE. SMH

Great staff and always high quality service and follow up! Highly recommend you give them a try!read more

I really love this place. It is hard to find an eye doctor who actually cares about your eyes…read more Not about making money. This place actually cares about my eyes. If you are looking for friendly staff and a smart eye doctor, come here. No hidden fees like most the ones you'll find in Battle Creek.

They are a great place for you and the family to get your eyes examined and get up great glasses…read moreand contacts!

FAITH knows her stuff - she is excellent and truly cares that the glasses you select are right for…read moreyou and of course the vision is perfect! I would definitely go back for frames because I know she cares! Today, wherever I go - you just don't get the same thoroughness and excellent communication. Thank you Faith!