Staff doesn't seem to care about customer service, poor communication throughout and no…read morecommunication regarding scheduling. In addition, they provided inaccurate estimating (raised price on us once, signed a contract and then raised price again, setting their price 50% above their initial quote). Finally got tired of the terrible customer service and parted ways.

I had Matt, Ron, Julie, and they team of carpenters help me with the staircase to my new basement,…read morethey were incredible!!! Great communication, got my work done on time and when I need some extra things for code they made that happen very quickly too. I couldn't imagine a better experience with a staircase company, I even had originally picked out a more expensive set of stairs but they informed me that they wouldn't be worth the additional cost in my specific application and so instead of upselling me they switched me to a much better set of stairs for my application and budget. I can't say enough good things about them, everything was top notch, they look beautiful and they couldn't have made it any easier for me!!! Excellent customer service, quality, and follow through!! Thank you all again! Craig Weiss, Geneva

I rarely leave reviews, but after spending months dealing with this company, I feel obligated to…read morewarn others. I hired this contractor, paid a $2,000 deposit, and the project never moved forward. After repeated attempts to resolve the issue, I was left with no meaningful communication and no refund. I ultimately had to file a small claims lawsuit. The court entered judgment in my favor, confirming that I was owed money. Unfortunately, collecting on that judgment has been an entirely separate battle that has required additional court appearances and significant time and expense. It has led to a dead end for me because of his assets (or lack thereof). The financial loss is frustrating, but what stands out most is the complete lack of accountability throughout this process. Please consider not hiring Vincent. You may save yourself months of stress, thousands of dollars, and the regret of having to learn this lesson the hard way.

Avoid This Contractor…read more I had a very poor experience with Vincent, who operates under multiple business names including Deck Repair and Fence General Contracting, Decks by Vincent, and Edwards Construction. A small front porch rebuild took nearly 3 months to complete. There were multiple no-call/no-show days, long gaps with no work being done, and very poor communication throughout the project. Costs also appeared significantly inflated for both labor and materials compared to what would normally be expected for a project this size. Another major issue is that the contractor never registered the project with the city, repeatedly claiming there were "issues with the process," which raises concerns about whether he even had insurance After experiencing these problems, I found numerous negative reviews online and a very poor BBB rating, along with complaints across HomeAdvisor and Yelp. Overall: unreliable, overpriced, and unprofessional. I would strongly recommend looking elsewhere. Review update: If you look at all the reviews Vincent has replied to over all of the sites he's on, he attacks the client as being difficult rather than taking any responsibility for the final product or taking ownership of his actions on a project. He doesn't offer to make things right (when he does it's not sincere) or take much pride in his work (which he doesn't do himself) because he's already moved onto the next client. You are not valued as a client by this contractor. I would not hire again or recommend him to anyone.

Professional. Flexible. Accommodating. Very fair pricing. Yes, I can go on…read more We hired Incredible for a significant scope of work in our home and they PERFORMED! ..... so well that we called them back for another smaller renovation. Thank you, Incredible.

I had an awful experience with IBI. The entire project was mismanaged (3 different project managers…read morein a 6 month period) with poor communication, poor workmanship, and an owner (Tony) who would rather battle his clients than right any wrongdoing by his company. We had them do three different areas of tilework; kitchen backsplash, powder room floor, and a 225 sq ft sunroom. All three areas had to be redone as the workmanship was such a poor quality. I had to hire a separate company to fix the powder room floor after IBI botched the job twice (see white mosaic tile picture). The kitchen backsplash tile spacing was extremely uneven (the installer used torn pieces of construction paper for spacers) and had to be ripped out and reinstalled. The tile spacing in the sun room (10" dark gray hexagon tiles) was off by as much as .5" in places and tiles had to be removed and reinstalled. The grout color was mixed incorrectly and way lighter than it was supposed to be. On top of all that, the charged us more than double industry standard for the work. We eventually had to take them to arbitration to receive credits that were owed. Almost all of the work was subcontracted. The only work that IBI actually did was install new cabinets. The kitchen was gutted and their "designer" created a layout that could not fit a standard sized refrigerator. They did not realize this until everything was done and the fridge didn't fit in the space allotted. We were left with a damaged fridge (dented by IBI in the moving process - another matter that was settled in arbitration) that was sticking out 3 feet into our kitchen for months while we battled to get the issue corrected. They eventually had to rip out the cabinets and modify the design so that we could have a standard sized fridge. Save yourself a major headache and avoid Incredible Builders. Hire someone else who can do the job right the first time. Also, be cautious of the positive reviews that are sure to follow this one. Tony has been known to hassle customers who had an ok experience and pressure them to write positive reviews to save face for the company. If you want to get a true glimpse of who you'd be dealing with, check out the complaint section on the Better Business Bureau. Slam dunk?

Ken and his assistant installed my mailbox post. Professional, courteous and had the right…read moreequipment. Very reasonably priced. Couldn't be more pleased.

Ken and Joe from Elite Solutions did a fantastic job on our barn! They fixed our siding, fixed the…read morefoundation, and made custom Dutch doors for the barn. Work was done in less than a week, they were very conscientious, and great pricing. Highly recommend using them for any projects that need to get done. Thank you Ken and Joe.

Roger and team did a great job on our deck install. We bid out to a half dozen companies and Ozone…read moreworked closely with us to adjust materials, design, and stay within our budget. The quality of work and communication through the project was excellent. Highly recommend.

These guys were awesome, the stairs to my pool look fantastic and everyone was so nice. They even…read moreput my swing back up before they left. I would Definitely recommend them for your projects.

Hired this crew to fix some metal fence posts that were coming up out of the ground. The price was…read morevery fair and they did a good job!

Per Cook County Public Records, Custom Built Fence has been involved in a civil suit, with a Karen…read moreT (I am redacting the last name, but it matches the owner's name on the certified letter I was sent) listed as a representative of the business. Edit: to be clear, I am stating this as to why I believe the "Karen T." who contacted me through Yelp (who has no reviews but has posted oodles of photos to this business) is not a random stranger, and is, in fact, associated with the business. This means business employees contacting me after I asked they not. I'm not going to be snarky and point out that all the conversations between Jan and I were posted via screenshot, by me. Including Karen's unredacted email. I posted about my experience and added the facts so others may judge for themselves. I included unedited screen shots, Jan commented with edited copy/paste data. Use that to determine what you will. End edit. I am being contacted, again, after I requested they leave me alone. To Jan, Karen, and Custom Built Fence - I request that any further communication be through your lawyer (as stated in the letter). I refuse to allow you to intimidate me, and maybe you'd have been able to offer a reasonable fence repair estimate (under $23k) if you weren't wasting $7 to send me a certified letter threatening to sue me. Or maybe not.

Don't take his word for it! I don't know how a company who's leader has such poor customer…read moreservices skills has remained in business. Excuses on schedule delays, excuses on poor workmanship and excuses on why he cannot produce the "limited warranty" document referenced in his contract. Everyone's fault but his. When I ask if he was here to listen to my concerns or just to pick up his check he said "I'm just here for the check". He also ask why I didn't discuss my concerns with HIS SUBCONTRACTOR!? Seriously, I have to manage his crew for quality? In summary, Ken will tell you how things are with all the work he's done for the last 20 years but he just doesn't understand that I'm only interested in the ONE he's selling me. This guy just wants his money! I suspect, if there is an issue down the road, he'll break out his book of excuses and I'll never see him again.

From the owner: Creative design and construction of outdoor structures and finished basements and custom built…read morebars. Specializing in Custom Built Decks, Gazebos, Screened Rooms, Paver Patios, Pergolas, 3 Season Rooms, Finished Basements and Basement Remodeling and Custm Built and Designed Bars.

Professional, reliable and knowledgeable. Katie with deck systems is an absolute rock star!read more

From the owner: We provide quality craftsmanship and knowledgeable customer service! Deck Systems can do it all!…read moreWhether you need a repair to your current deck, want to freshen up your existing deck with some new stain or build something brand new we are here to help! We offer treated and western red cedar solutions for your wood deck needs. For Composite Deck needs we offer Trex, Timber Tech and Deckorators!