Pretty disappointed with our board and equipment rental experience at Scotty's Ride Shop, and like…read moremost experiences, it was the people that made all the difference. AI said Scotty's was known for its friendly and helpful staff, and specifically a good place for families newer to boarding and renting outside of the local resorts. It's not our *first* rodeo, but it was the first time we ventured away from renting onsite at the resort. To be honest, I was a little intimidated at the thought of renting at a "board shop", imagining being surrounded by intermediate and expert-level boarders both at and behind the counter, impatient with this mom and her relative-noob 10-year-old son. Well, it could have been worse I guess, but my fear was confirmed. We walked in around 8ish Friday night to rent for the next day. Zero other customers in the store. The lead clerk was engrossed watching something on his phone and looked up with a scowl. The tone of his "How can we help you?" was agitated, as though we knocked on his apartment front door at 11 PM asking for a cup of sugar. Once I said we were there for a board rental for the next day, he groaned and without eye contact, he droned rote orders to start the rental process. His tone down-shifted from agitated to condescending, as though I was a petulant child who had already disobeyed his commands the first round. Now I was pissed so the smile left my face and I dropped my cheerful tone. I was grateful when his colleague took over the next step; he smiled at us and chatted us up but unfortunately, it was back to muppet-hair (yes--this was his defining physical feature) for the rest of the process. By this time, another couple walked in and he might have realized he was being a jerk to me because he bucked up back into a passable professional tone and demeanor to greet them. Maybe it's because my son is a tween, but the remainder of this dude's spiel was back to a condescending and rude tone--again like we were 5 and stupid. He even made a point to shame us for choosing Snow Valley, explaining it was really because he would NOT be coming "all the way" to SV if there was an issue with the board my son could not fix over the phone or FaceTime. Not the family- and beginner-friendly vibes I was promised by reviews. To be fair, the clerk who answered the phone when I first called Scotty's a few weeks back (definitely a different guy--different voice) *was* super friendly and gracious! Where was that guy that night? My son had noticed the grouchy and condescending tone as well, commenting on it once we were safely back in my car. And when it came time to return the rental, he said, "I hope it's not that same guy." I assured him it most likely wasn't because now it was two days later and a different time of day. Wishful thinking; it was the same clerk! He was about as friendly as that previous Friday night but at least this time we were prepared for it. The board itself--just the basic package--was pretty nice and newer, that part lived up to expectations as advertised. It was so nice that my son's Snow Valley snowboard instructor commented on how sick it was which made my son beam and me feel like I did right by him. But all the local board shops offer this for around the same exact price, so the difference is customer service as far as I can tell. I have a feeling this guy was the exception to the rule at Scotty's--just bad luck we got him, I guess. But enough where I'm not gonna roll the dice on this shop again anytime soon.

This is THE spot. Scotty's been taking care of me and my friends for the last 5 years. He just…read moremoved into this bigger shop and it's even closer to Summit and Bear. He has different levels of boards and skis so you can upgrade to some cool stuff. They have a bunch of gear to buy as well. I bought my first snowboard from here and he hooked it up with a great deal. Got to know some of the other employees over time and always a warm welcome at this place. The prices are great, cheaper than some of the other spots I've seen. This new location is way more convenient, it's next door to a 7-Eleven and a Mc Donald's.

What incredible service!…read more So late afternoon, kids just want to veg on iPads... nope. Not today! We pull in and they are so helpful. Bikes, locations for rides, selection, and all with no pressure. We rented four bikes for an hour, and they treated us like we rented them for the whole day. They took the time to explain everything to my littlest. Even though she's 10, he talked to her professionally and like she was an adult. The ride they recommended was the highlight of our Big Bear trip. Great people, great shop and a great time.

We had an amazing time! The whole staff was so nice and helpful especially never being on a emtb…read morebefore. They were so patient and informative. It's my 40TH birthday and we celebrated by doing the skyline trail I had an aventon and my hubby had the Santa Cruz. We went up to grand view point from their shop. I have never rode a bike like this and I lasted 3 hours. I used auto, trail, turbo and boost mode. It was so easy. Tysm to the staff u made my birthday a day to remember!

We recently rented for a day of skiing after some recent snowfall. Trevor, the owner wasn't able…read moreto make it in, so Greg showed up to help. It was around noon and most places won't let you pickup that early, but the shop was real accommodating with renting a day early. Greg even offered us a free helmet (which we didn't need, but real nice). We were also able to return way after hours. In addition to such great service, the mid week value was incredible. Best place to rent on the mountain by far, going back here when we come back. FYI, currently only the Big Bear Blvd. location is currently open.

The owner is a world class skier very knowledgeable…read more The location is perfect!!! They have have the best prices in town

First of all, e bikes were a game changer for us during our week in Big Bear. It was SO fun to…read morepedal or just zip around, and the bikes from getboards are really easy to use! The town is bike friendly and we avoided so much traffic and hassle getting around town for shopping, meals, and exploring. We had a basket on one bike, bungee chord on one, and my backpack made it easy for us to do most shopping we needed for the week without using the car. We reserved our bikes well ahead of our visit to ensure we'd have what we needed. We selected GetBoards because they offered overnight pricing and a range of bikes to meet our needs. We reserved two cruiser style bikes for around-town use but I upgraded to an adventure style bike since it was more comfortable for me to ride. I'm 6', my wife is 5'3", and we were both very comfortable on our bikes. The prices were fair and competitive. We know this because we shopped around before reserving. There was a modest, discounted overnight fee, but with our multi-day rental discount e bikes were an affordable addition to our stay. Matthew helped me when I picked up the bikes and he was friendly, informative, and super patient given it was our first time using e bikes. He ensured I knew how to use the bikes, checked that the headlights were working on both bikes, and set us up with helmets, locks, and chargers before sending us off. We will most definitely rent e bikes from GetBoards the next time we're here. I highly recommend GetBoards for top notch customer service, excellent and well maintained bikes, and a range of rental options to meet any needs (including bikes with kid seats, trailers for children or pets, baskets, and more).

Although my daughter races for Mammoth Mountain, we rented all of her ski gear for this season from…read moreGetboards, and we couldn't be happier. We were referred to Tony by a friend and drove up to Big Bear to view the ski selection and rent several pairs for the entire season. Tony and his crew were incredibly welcoming, professional, and caring. They took the time to walk my daughter and me through all of the equipment she needed. We ended up renting ski boots, GS, SL, and powder skis, and my daughter has thoroughly enjoyed them so far. In fact, the high-quality equipment, along with Tony's expertise in selecting and tuning the right sizes, has been a major contribution to my daughter's great season so far. Thank you very much, Tony, and the team at Getboards.

Probably the best store ive been to in terms of customer service. The employees are knowledgeable…read moresnowboarders who love the sport. They sold me and my buddy each a pair of Solomon boots, recommended to me after I just couldn't find a responsive pair of boots that fit my wide feet. It was perfect and comfortable. The boa on mine broke and they fixed it free of charge. I couldn't pick it up and they shipped it to me for free. Thanks Jeff and blauer!!

Since I have my own equipment, I didn't need to rent anything this weekend but I suggested this…read moreplace for my friends to rent skis & snowboard It has a great price & the staff are always kind every year when I come! Snowboard, boot & binding was $35. 2 sets of Ski, boots, & sticks were $70 Return is very convenient! We also rented the equipment the night before & it's only considered a one day rental

Absolutely the best service and selection of fishing supplies. They had reels from $35 to $500…read more They helped me select the best rod, reel and equipment. A great shop that I'll visit again. Caught a bass off a dock this morning. Has two others on the line I didn't land.

I highly recommend coming here. I spoke to one of the employees by the name of Corey. And he helped…read moreme out so much even on where to set up and we had plenty of success I absolutely love this place. I will be visiting every time. I'm in big bear! They are very kind and answer every single question!

If I could give 0 stars I would. Weeks prior to my trip date I had purchased a groupon for 2…read moresnowboard rentals and followed the instructions on the website to make a reservation. Called the store TWICE on the day of to let them know my ETA prior to arriving and no one picked up. Showed up to the location at the time of my reservation and no rentals were left. The man who talked to us said "oh sorry we don't have anything left, you should have called." Also refused to give me a refund for the already paid groupon that I had purchased and said to go through Groupon. Groupon states that it is the store's responsibility to give out refunds. Overall terrible experience and waste of $$! Why have an option for reservations and a place for rental information if there won't be anything available!? Do not recommend.

Bad people there. Reservations don't mean anything. Don't go here. They also lied about other…read morerental shops having no board

Tons of government issued wear and dead stock intermingled with thrifted finds. The owner is…read moreretired military and was helpful and kind. Lots of snow gear for snow season. A good place to find second hand or new finds. Reasonable prices and not too hot crowded or stuffy.

Omggggg complete score !!! We just bought our baby a snow suit he is 6 month and didn't think we…read morewould find anything. So so happy with our purchase very good prices. I'm shocked this place has no reviews the lady inside was so nice and helpful.