Made an appointment online, so I didn't have to wait. Everyone was super friendly & compassionate!…read moreI was seen right away! Also, this place is very clean! Saw Joseph Guthrie he was very nice, and I thank him for being efficient! Only downfall is that parking lot, the Starbucks drive thru line is right in front of the parking. So I had to wait for the line to move so I could back out, but nothing having to do with how amazing Indigo is! Starbucks needs a new location! Thank you for being awesome!

I don't like reviews where people start off with "I have always loved this place but on this one…read moreoccasion, they didn't seat me immediately, bring water on a timely basis etc." therefore they give them one star after dozens of trips. That said, I give this place 2.5 stars. I have been there a few times and left neither satisfied nor dissatisfied. However, my last experience left me very dissatisfied. I had been sick for about 9-10 days before I determined that I wasn't going to get better. I really try and fight the urge to go to an Urgent Care at this time of year during... cold and flu season. Indigo is close so I went on their site, and I was #21 in line. Set up a virtual session this time, big mistake. The provider was nice, I shared my history with her, and she gave referrals to address my root cause issues. That said, my immediate symptoms were not treated. Of course, there would be no blood draws, no sampling of any bios. I told her what previous fixes worked for my symptoms; those, being antibiotics (BTW I am 63, what death do I need to wait out before it's determined, now he needs antibiotics) or steroid treatments. I had a cough, didn't need treatment and said don't prescribe Benzonatate. I have a surplus of it and take over the counter syrups when ill. It was prescribed anyway and, in a rush, paid for it at CVS because there was another scrip. Since I was feeling no better 6 days later, I appealed to the clinic to reconsider treating me in the ways I suggested. I did not want to have to wade through a cadre of sick people, for hours, only to set up another expensive visit and spend additional hours at a walk in. I AM CERTAINLY NOT ABOVE the usual pecking order of urgent treatment, but this is, IMO, sub-par follow through.

Dr. Duris is a knowledgeable, caring, and skillful physician who I'm proud to claim as my family…read moredoctor. I've had no problems with his staff. Dr. Duris has made important decisions at one time that is probably the reason I am alive to write this review.

Let me start by saying Dr. Duris is great. I would however like to leave a comment about his…read morereferral processor, Robin. She is very unprofessional, rude, and short with patients. I can't imagine how she treats the elderly as I know Dr. Duris generally works with geriatric patients. Also, I often have to wait for extended periods of time in hot or freezing cold exam rooms. This makes my visit very uncomfortable.

Great experience from scheduling the appointment to speaking with the provider!…read more Will definitely recommend! They open at 7 so I didn't miss anytime from work .

From the owner: Same day and next day appointments available at Principal Health Clinic in Bonney Lake! We provide…read moreadult primary care and are ready to see you today!

The good: the staff (front desk + initial nurse you get) are friendly and the place is clean…read more The bad: The PA that comes in is incredibly transactional. I'm sure they're overworked, but it does suck coming in and feeling like I, as a patient, am inconveniencing them. That was likely the quickest appointment i've ever had and it was just because it felt like the PA was speed running everything to make sure they did everything they're legally required to. Overall, maybe it was a one off and they're just exhausted. Or maybe the other PA's are friendlier and actually take the time to listen and actually pretend to care, no clue and I don't think I'll come back to this one to find out. Clearly if I'm going to an urgent care there's something wrong, so the least they could do is act like they care.

Walked in with no appointment was told it would be 30-45 min wait max. Here still a full 2 hrs…read morelater. If you value your time here do not try to walk in. The walk in before me missed her call up showed up 1hr later, and they said they would squeeze her back in. She was also seen before me. The employee behind the desks reasoning was that he didn't check me in until 2 hrs later. He also denied that he gave me the wait time in the beginning

Not good. Didn't even have a physician on sight. Daughter was incorrectly diagnosed by a nurse…read morebecause no doctor was on sight. X-ray specialist didn't know how to get an accurate X-ray, and then upon leaving were told we would be shown to the door. We were not rude, impatient or loud. Reception staff was kind is the only nice thing I can say about the service we received.

Very prompt and professional. Best Urgent care experience I've ever had…read more They were very compassionate and efficient.

Last week all of my kids came down with Influenza A. My oldest had gotten in first and was…read morediagnosed, and then they days following, my younger two caught it. They needed their own medicine, so I had to bring them in to be tested as well. I made the appointment online which was quick and easy. Much to my surprise they had same day appointments available. The office was clean and stocked with complimentary drinks ranging from waters to different types of juices and teas. My kids definitely both took a juice! We were taken back pretty quickly and seen pretty quickly as well. Sure enough they both had Flu A and the office put in a prescription for their meds right away. Overall this was a good experience and I'm glad that they were able to get us in so quickly!

The wait time here is ridiculous. I made an appointment the day before and still waited one hour…read more There was no apology for the wait time either which I would have appreciated. I don't understand what the point is of making an appointment if you are just treated as a walk in anyway.

Want to give a shoutout to the closing team that was there on 3/5/26. I was having an allergic…read morereaction post fligjt and showed up 10 mins before closing. the staff brought me back immediately and were all very kind and attentive for being near closing time. 10/10 recommed

This is a stop I highly recommend if you're feeling under the weather and are at least somewhat…read morecertain it's not something dire. This time I was smart and made an appointment (it's not difficult to get a next day appointment). This made the process much faster, as well as the fact that I had been before so they have my information. Front desk was wonderful - warm and efficient. Med tech was just fine although said something weird about "if this gets worse go to emergency" - huh? Is there something I should know? LOL. Doctor was just fine as well. Later that day I met a guy at the pharmacy having the same concerns as I was and poor dude had NOT been to the doctor (there's no way he was going to get better without a prescription; over the counter not gonna do it) and I told him: Go to Indigo!

This place is a scam, was sent home without any care and was told I had a sprain. I went to…read moreanother doctor a month later because it wasn't healing and learned I have a full thickness torn radial collateral ligament. Let me be very clear, my finger was deformed and locked in an unnatural position. I should have known immediately and walked out after the receptionist had his mask below his nose and was the assistant for my x-rays. I did not feel safe as a woman. DON'T GO, but if you must, definitely don't go alone.

Over the past year, members of my family have been to three different urgent care locations. This…read moreone is my favorite. When I first saw the bill, I was like "That's expensive!" Then I checked the other urgent care locations and saw they were at least the same price. They do tend to prescribe medication more often here than other places, but when I've expressed concern with a specific Rx I had issues with, they were quick to find an alternative. The biggest reason I love this place is the time it takes. I'm usually out the door in less than 15 minutes (with an appointment). That includes greeting reception, getting vitals from an assistant, answering questions about why I'm there, talking to the doc, and leaving with my visit summary. I don't come here when I'm feeling well - I want to be back home, wrapped in a blanket, hopefully with some antibiotics or medication to make my plague less miserable. More than any other place I've been, this checks that box. If you're looking for a conversation about how your family is doing, make an appointment with your PCP. If you're sick and need something addressed quickly, visit One Urgent Care.

Complete inability to reach anyone accountable to discuss my bill. Non-stop nonsense when calling…read moreby phone, making it impossible for me to pay them. This place cannot even manage simple billing; I can't imagine coming here for something as critical as healthcare again.

This staff is compassionate, professional, and overall extremely competent in their treatment of…read moreindividuals!. Even though the place was filled with patients, the staff communicated the wait times, apologized for the wait (it was not their fault), and managed to be very thorough in their assessment in formulating a plan of care! Five star service is what my son received!!! From the office staff to the actual provider our visit was awesome! I highly recommend this medical facility to EVERYBODY~ CMC

Front desk staff always friendly. The waiting room has never been busy.. but there are barely any…read morechairs. There has never been virtually any wait time, which is fantastic for a medical care facility! The care that I have received the three times I have been in has been great, I feel like they do listen to my concerns. My only reason for knocking off a star is that it is EXPENSIVE for an office fee if you don't have insurance - then this last time around I finally had insurance and my insurance wasn't in network. $250 for 10 minutes in a room is a bit crazy.

Surprisingly great urgent care experience. Check-in was quick, the staff was friendly, and I was…read moreseen in under 20 minutes. The doctor actually listened and explained things clearly, which doesn't always happen at urgent care. Clean place, easy visit--would definitely come back if I need to.