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    MultiCare Northshore Clinic

    3.4 (22 reviews)
    Closed 7:00 am - 5:00 pm

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    1 year ago

    I am revising this review because my doctor came from a place of caring. She was genuinely concerned.

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    Ask the Community - MultiCare Northshore Clinic

    Review Highlights - MultiCare Northshore Clinic

    Seaholm came highly recommended by the nurses as well as my landlady and sure enough he did not disappoint.

    Mentioned in 2 reviews

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    Pacific Medical Center - Federal Way - Faith Sairez, ARNP

    Pacific Medical Center - Federal Way

    3.3(18 reviews)
    4.1 mi

    Back about a month or two ago, Aetna & UW Medicine were having prolonged contract negotiations that…read moreseemingly wouldn't have any settlement in a timely manner. During that time I had to look for medical care elsewhere and discovered Pacific Medical. My initial contact was with a receptionist (name ?) who was the most pleasant receptionist I believe I've ever met. She was so helpful and arranged an appointment for me to meet a new PCP (Primary Care Physician). She transferred all my medical records from UW Medicine making the process painless. Did I mention the receptionist was so very pleasant? After my initial meeting with my new PCP, I was thoroughly impressed with the staff at Pacific Medical. The medical facility is really close by my apartment, so traveling back and forth is not a problem. Lots of parking, with about half dozen Handicap parking stalls directly out from the front door of the clinic. Perhaps the time spent with negotiations between Aetna & UW Medicine was my good luck.

    I can't say enough positive things about my visit this past friday. The front office staff was very…read morefriendly. They were prompt to call me back. I saw Dr. McLaughlin. I was extremely nervous, but once we started talking, he was such a kind and caring man, that my nerves just faded. I felt like he listened to me and we worked out the best possible scenario for my needs. One thing I really appreciate about him is that he sat down and talked with me without typing. Every doctor I have been to in the past types their notes as they talk to me and I don't really feel heard. I am very grateful that I found him and I also want to say how appreciative I am of his nurse, Caroline, for reaching out to me personally the week prior to see how I was doing. I can't remember any prior doctor's office staff reaching out to me like that and she spent a considerable amount of time talking to me. I felt so much better after our chat! I definitely believe Dr. McLaughlin when he says Pac Med puts their patients first.

    Photos
    Pacific Medical Center - Federal Way - Quick check up

    Quick check up

    Pacific Medical Center - Federal Way - Front lobby

    Front lobby

    Pacific Medical Center - Federal Way - Yearly physical. Yay.

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    Yearly physical. Yay.

    Kaiser Permanente Federal Way Medical Center

    Kaiser Permanente Federal Way Medical Center

    2.2(32 reviews)
    2.7 mi

    While care quality is mostly fine, appointment availability is ridiculously poor. My appointment…read morewith my primary care physician was months out from when I scheduled it in the first place; then Kaiser cancelled it, and I had to reschedule weeks later. I have been willing to be seen at other Kaiser facilities for specialists, and they too cancel appointments I made months earlier and force me to reschedule several months later. Clearly, Kaiser has a shortage of all kinds of doctors. Member services is the WORST! No point contacting them. They will take a complaint, sometimes send generic related papers ("you filed a complaint"), and NEVER answer the phones given for follow-up. Then they send a letter that the complaint is closed. A heart-related test performed in Tacoma was so rough that bruises were visible, and I had related pain for a week. The abusive person performing this test had the nerve to complain during the test was tough on her too. She was tiny, so perhaps it was tough for her to apply so much force to abuse me. Member Services clearly DID NOT CARE & FAILED to follow up.

    I showed up 1 min late to my son's appointment and was turned away. The kiosk would not allow check…read morein 1 minute past check in time so I wait in line. The appointment time is 10:30 and I tried the kiosk at 10:31 and speak to the receptionist at 10:34. How, in this short amount of time did our entire 45 minute appointment time slot get taken by someone else? My assumption is they were running behind schedule and found our late arrival as a way to catch up on their shortcomings. I've come to this location several times and have never been seen right on time - usually have to wait a few min in the lobby. So it's interesting that THEY can consistently run late but will turn away patients for a minor late arrival. A little transparency could go a long way. Even something like "normally we could still see you but since we are behind schedule we cannot", to show SOME accountability. Will not be returning to this location because I do think the receptionists could have been more helpful and/or transparent for the reason.

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    Kaiser Permanente Federal Way Medical Center - Bleak walls. Bad CRI. May trigger mental health issues.

    Bleak walls. Bad CRI. May trigger mental health issues.

    Kaiser Permanente Federal Way Medical Center - 6 week post surgery follow-up.

    6 week post surgery follow-up.

    Kaiser Permanente Federal Way Medical Center - Address and Hours (08-17-23)

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    Address and Hours (08-17-23)

    One Medical Primary Care Clinic - Federal Way - One Medical Seniors reception

    One Medical Primary Care Clinic - Federal Way

    1.6(7 reviews)
    3.3 mi

    My uncle is in his upper 80's. After falling in 2023, he needed a primary physician to follow his…read morecare after the hospital and came to One Medical Seniors in Federal Way. Dr. Jeremy Oulton and his nurse provided exceptional, patient-centered care. Dr. Oulton left the practice in 2024, and since that time it has been one frustration after the other. He has yet to be seen by a physician, as they use nurse practitioners and physician assistants. They haven't read his chart and seemed uninformed about simple medical issues. There is not a direct number to the clinic, and calling on their general number will get you transferred many times for something as simple as an appointment. At each transfer, you have to prove you are authorized to know his medical information. Today I have spent over an hour trying to get an appointment for my uncle as a follow up to him being recently released from the hospital. I understood the "One Medical" brand was a good one prior to being bought by Amazon. Amazon's model for products does not work for humans with unpredictable needs. Save yourself and go anywhere but here- this is consistently an abysmal experience.

    My wife & I are in our late 60's & we started going here back in October of 2013. This was a very…read morebad decision. We were promised many things. But there service has been really bad. We have been billed many times because they did not check off the right boxes on there form. Take our advise & do not even think about going here. Its been well over a year & the billing is still all messed up.

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    One Medical Primary Care Clinic - Federal Way - Inside One Medical Seniors

    Inside One Medical Seniors

    One Medical Primary Care Clinic - Federal Way - One Medical logo

    One Medical logo

    One Medical Primary Care Clinic - Federal Way - One Medical Seniors Logo

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    One Medical Seniors Logo

    VA Community Based Outpatient Clinic - VA CBOC

    VA Community Based Outpatient Clinic

    4.0(4 reviews)
    2.9 mi

    We at Happy Quest Home Care deeply appreciate the dedicated social workers at the VA HHA and Spinal…read moreCord Injury units. As the owner of a home care company, I have had the privilege of working directly with these committed professionals, particularly the team leaders on both sides and those involved in respite care. Your unwavering support and collaboration greatly enhance the quality of care we can provide to our clients. Thank you for your continued partnership and outstanding service.

    I have not had a bad experience at any VA facility to date…read more This facility is a bit smaller than others I have gone to but it's in a good location. What I really like about this one that I haven't seen in others is the booth like reception area that encourages privacy when checking in or out of the clinic. It's enclosed and allows for 1 vet at a time. This is a great idea on so many levels. The second part is something I hold near and dear. Customer engagement. The moment I sat down I started conversing with others in the waiting area. Granted, the facility isn't responsible for people's ability to engage. However, people engage in safer environments. If your comfortable and happy in an area, your mite likely to engage. To me, that's an indicator on the facility and staff itself. If you think about it, it's a good parallel to draw and can be pretty accurate. Granted the check in is on the third floor, I found the area in the 3rd floor to be very catering and relaxing. This is important. Especially in a VA clinic. I will update my review upon further interactions with the staff. As it stands, this place is great in my book. If your in the market for a CBOC, this is a good facility. Ample parking, great proximity to coffee/food, and discrete enough without being hidden or secretive. Important!

    MultiCare Northshore Clinic - medcenters - Updated September 2026

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