Dr. Reidy is amazing she explains eveything in detail. Since he is finishing his schooling he has to have someone supervise and that unfortunately is Dr. KIMBERLY DEPPISCH. She is AWFUL!!! I choose not to vaccinate my daughter and she was saying because I choose not to that she'll be "seeing my daughter for a spinal tap soon" what an absolute disgrace!! So unprofessional and disgusting! She has grabbed my child from my arms for no reason without asking. I was told my a nurse that she constantly tries to CONVINCE parents to get vaccinations when they have already made up their minds she'll sit with them for "however long it takes" I'm trying to make reports and reviews anywhere I can. read more

Worst customer service I've ever dealt with, it's been 2 weeks I've been trying to get my sleep medicine after I attended an in person viral visit over computer and was told my meds would be filled they did not now I'm calling back and forth 2 weeks later mind you I've called daily to be told the dr. Denied it. Ok but why and they won't call me back I left messages and this is the 342-3304 Priscilla gabels line it's never answered or checked false advertisement I recommend do not go here you will regret it they are the worst dr. Ofc I guarantee it hands down read more

The woman on the phone "cat" was extremely aggressive, rude and short. She refused to explain anything or help me with any of my problems, and every time I tried to respond to her, she would interrupt me in the middle of a sentence and just keep talking rendering me, unable to explain or even talk about what's ailing me. Life is too short, and there are too many doctors out there who actually listened to their patients. I hope to find one soon, but this place is definitely not it. The only reason i'm giving one star is because I can't give zero. Forget you rockwood. Kiss my toe...! read more

my daughter had a referral sent to the allergy here little over two months now. I been calling and asking when I can get an appointment for her. first time I get told we have over 1000 we will get to you when we get to you. I call a few times and finally get another call today and I got the same answer with 4000 this time and they hung up on me. Seriously you are a professional place and you want to treat a parent who is worried about her child constantly breaking out in hives and having to take high doses of allergy meds because of it. it's not good on the body at all. Rude Rude Rude read more

Finally called and Jenn straightened out all my problems and gave me all the information needed to proceed. She never left the line, intro'd appointment arrangers to me and then came back for next step. She gave me all the parameters about non-appt. blood draws which was accurate and wonderful. The blood draw staff was grand! Easy-going professionals who made it look easy and fast results, too. Would rate this 5 stars should their web sites ever get useful! read more

Charged $20.30 to fill out a form asking basic questions like " how many words does your child speak," and another $20.30 for the doctor to read that form.... DON'T GO HERE! read more

I have been with Rockwood for several years and have received wonderful care. I am so glad I have joined them. read more

I wish people at rockwood would pull the corn out of their ears then maybe they could think and get their patiences helped with out causing issues. I have had an appointment for over month and Friday they call me at work telling me I need to get labs done before Monday's appointmentits a requirement. Lucky I had Saturday off to dive to Spokane to get labs, but then Monday 40 minutes before my appointment the office calls me to reschedule because they over booked. This is after I switched nephrologist because the first one didn't seem to want to do anything to help me. That was afterit took me over a year and trip to the ER just to get the nephrology office to call me back on my referrals sent in over a year before that. read more

This review is for the pediatric services. We've had good experiences here- the staff is friendly and professional and don't over treat kids with unnecessary antibiotics if they just have a virus. The reason I'm docking stars is because there is one main issue that I feel they need to address. While they advertise that they have an after hours phone line for parents they do not. They don't even have a voicemail for you to leave a message with. They will literally route your call to someone else within the Rockwood system and they will tell you to call back Monday morning. I believe the industry standard is to have an on-call line and at minimum it would be nice to be able to leave a message that you want to schedule an appointment. read more

I was just seen at MultiCare Rockwood for a primary visit. I have hypotension, which is rare, 200,000 + cases diagnosed in the US. and probably underdiagnosed, I realize through my traumatic experiences in the health care system, how widely misunderstood the illness is. The Mayo Clinic is now doing studies and, hopefully, for other people like me, there will be some relief. The treatment I received by one PA was so disturbing, I am at a loss for words. She was abrupt and released me as a patient, informing me the legal department would be in touch with me, that I was being let go from MultiCare. I am a senior citizen on Medicare. The other staff members were very helpful and it wasn't until my follow up call that I was dismissed. It was a heated discussion. I disagreed with her about discontinuing a vitamin altogether that gave me any relief at all, though my levels were too high. I will continue to search for a Dr. that will believe me and confirm my illness. When will the medical system start treating their patients with dignity again? read more

Had to go to urgent care and get stitches on my shin after a workout accident and the ARNP (K. Traugott) was super careful and made sure I was as comfortable as I could be! The procedure was quick and I felt cared for and at ease with the whole process. read more

Dr. Kimberly Dotson was SUCH a great experience. Very thorough and friendly and easy to talk to. I already have a PCP but she's a rockstar, any patient will be lucky to have her. read more

I'm done with Rockwood. Too many times I've gone in and basically been ignored. I had to insist they give me antibiotics for an earache. It felt better the same day I finally got the antibiotics. I paid with cash without insurance in January with their 40% discount for paying in full. And then a month later, I was billed for the remaining 40% I'd supposedly been discounted. I'm switching to providence. read more

Thank you Rockwood Clinic for wasting my day... called this morning to verify what office my appointment was at and was told downtown Spokane. Hubby took time off work since they will have to dilate my eyes.. we get to the office only to be told nope he is in the office right by our house and now I can't be seen till 1115 am. I guess ill sit here in the office till I can be seen because now my husband has to go back to work... ill probably just walk home thanks Rockwood. read more

Saw orthopedics today, I would like my money back. With serious knee pain for well over two months, the doctor I saw really could have cared less. My knee pain was recovering well, because I kept a brace on it there was no swelling. However, it appeared that the doctor had no interest what so ever in manipulation of the knee than just a mere feel and turn. I have had one other knee injury with the other knee and the doctor that time did several hands on knee tests and spent time with me, I felt that Dr. Holden cared, that was back in 2014. I literally wasted my time today, could have diagnosed myself and saved the co pay. My advice, find a different orthopedics office other than Rockwood Clinic. read more

My review is for the Neurology Specialists......my referral was sent to them in March. I finally received a call in May for an apt. in July. I asked about having the paper work sent to me so I could have it all filled out and ready to go. "Amanda" told me sure.. no problem. A week before the apt, no paperwork....I called left a message. No return call....no paperwork. Day of the appointment....fine....they schedule me for a biopsy....and then cancel due to the only person in the whole office who can do it going on maternity leave....really? no back-up? I have called several times and always get a voice mail system. Left several messages over a week and a half and never had a return call. Finally reached a live person.....the "office manager Cindy" informed me that my testing was important and that I would have to wait until the MA was back from maternity leave....REALLY? because no one else in the office can do the procedure? The total lack of communication and lack of caring is appalling and they should be ashamed of themselves! Stay away....far far away.....I would not recommend this office to anyone! read more

Get your records straight. My grandsons records say such unbelievable things like he was officially adopted at age two and other medically wrong info it's like your records tech input someone else's info but now it's caused issues. Laurie Moon is not a Dr she is an ARNP and if it's a Dr you're looking for don't let them tell you she is because she isn't and for her to see my grandson one time and totally mess up his record it's sad. Good thing she's leaving because she's not good at whatever she does except falsifying records read more

I showed up with a gash in my calf and I sat there bleeding for 2 hours and still wasn't seen. After about 2.5 hours they finally triaged my wound and then I had to wait for another hour and a half. They should prioritize actual emergencies over people with colds/flus. I have never felt this frustrated and angry about a medical emergency/treatment except with Rockwood. I suggest going to Providence and will never return to a Rockwood facility. read more

Very poor front desk staff. Had to drive myself to the hospital in excruciating pain. Jeopardizing me and the safety of others. Their clinics have awful front desk people and I urge you to consider other options. read more

After 3 appointments (hundreds of dollars) with Rockwood Dermatology I was given the wrong diagnoses. After the first appointment I was told I had an outstanding balance from the first appointment. I paid this and then was told upon checking in for my third appointment that I still had an outstanding balance from the first appointment. Again I paid it. Having no alleviation of my symptoms I went to a competing clinic about 6 months later, who correctly diagnosed the condition and treated me immediately. In the mean time Rockwood had sent me a third bill for my initial appointment(again). I called and demanded that they itemize it and also inform me of what the previous 2 bills that I had already paid were for, before I paid another penny. They said they would send a list. I never received an itemized list or anything else from Rockwood, instead I received a collection notice one month after the phone call. The collection company told me that the debt was not transferred to them with any itemized list of what it was for. I cannot speak for others experiences, but this was completely unacceptable and fraudulent. Be weary of the Rockwood Main Dermatology Dept., as far as I can tell they are incompetent at best and your good credit can be casualty of this without recourse. Question every bill you receive. read more

I have many concerns about Rockwood Main Clinic. First off, my daughter was sick, called to get her seen and was told the next available appointment was 3 weeks away. She is sick today not 3 weeks from now. We decided to pull her out of Rockwood and go to a different clinic and to find out she had mono. Then earlier in the year, my husband was quite ill and we have a large bill owing so I had made a payment plan of $75 per month. I just called to make the payment and was told that I had to pay $100 and the $75 would not be accepted. I explain my situation and they didn't care and told me that it had to be $100 or they would send me to collections. I told them that was ridiculous because I was trying to pay them and they wouldn't except it. I have never heard of a medical clinic not accepting a payment of any kind because it didn't fit in their payment structure. I guess it must be cheaper for them to just send people to collections instead of working with the patients. I will NEVER recommend Rockwood even if they have the best doctors in Spokane. read more

The customer service is horrible. I was referred last fall by Virginia Mason hospital. I kept being told they could not find the referral and it could be sitting on someone's desk. No phone call back. April 17, 2018, another referral was sent to Rockwood. I called and my referral was there, but I couldn't just make an appointment. I was told I had to wait for a 'scheduler' to call me. I called back on May 4, 2018, and I had to leave a message because I wasn't able to get hold of anyone. I called again today to be told they couldn't find any referral. I was told someone would call me back. At this point, I told the person on the phone that I havn't been able to get anyone to call me. I was told this person would walk my request over to the person who takes care of the referral and have her call me back. That person did not call me back, but they must have found the referral somewhere because a scheduler called me back and I have an apt the end of June. I'm thinking I might have been able to get a sooner appointment if someone would have bothered to call me back in April when I called them....honestly, if they don't want the business, they should just say they are not taking new patients...ugh!! read more