I have been seeing Dr. Abitua for two years now as my primary care doctor. He impressed me…read moreinitially with his caring and attentive demeanor, as well as his grasp of the medical issues I was seeking treatment for (low thyroid and bio-identical hormone replacement therapy). Dr. Abitua researches extensively and uses the latest data to formulate his treatment recommendations. He listens to my own opinions and answers questions without any condescension or air of superiority. Appointment availability and communication via phone or secure messaging is excellent. I have referred others who are as equally impressed and satisfied with this doctor as I have consistently been. Highly recommend.

Dr. Abitua is an amazing addition to the Spokane health care community. I felt like I was hitting a…read morewall with my traditional primary care doctor and wanted to explore my options. His office takes insurance as I found out in WA state a naturopathic doctor can be your primary care provider. He and his team made the transition painless for me and have gone above and beyond to address all of my concerns and really emphasized preventative care and treating causes instead of symptoms. My experience with Dr. Abitua has made me a patient for life, I highly recommend him and his practice to anyone in the Spokane Area looking for a more natural and strategic approach to health care.

I've seen a lot of providers, and Emily King stands out in a big way. She takes the time to really…read morelisten and understand what's going on instead of rushing through an appointment. What impressed me most is that she doesn't practice "assembly line medicine"--she's thoughtful, curious, and willing to think beyond the obvious. Spokane is lucky to have her.

My experience here was absolutely incredible. I had an appointment with Dr. Walter Balek and he was…read moreso incredibly kind. He is the first doctor I've ever had that made me feel cared for, fought for, and truly understood in the battles I've been facing with my health. He took so much time to ask me good questions, to hear what I was dealing with, and to show me empathy/compassion. When I think of what an exceptional doctor should be, Walter will always come to my mind. There needs to be more doctors like him!

Very gross company. If you have some imaging done here and can't afford to pay, just know that they…read morewill summon you to court and charge you interest on your medical expenses. If you need help and may be struggling financially, I recommend going somewhere more compa

I've been here several times. I've always been treated professionally and kind. No one likes…read moregetting a mammogram, however they are considerate and expedient so the experience is quickly over. I've never been treated with anything but respect. I appreciate what they do. Thank you

10/10 service, I was initially confused of the process but Ricardo there was able to guide me…read morethrough and even went as far as to help me on the technical side of things online. He was very professional and honestly made me feel at ease.

There's no way to call and talk to a real person, so if you have any questions you'll be outta luck…read more(heck when I walked into the office there wasn't even anyone at the front desk). To schedule an appointment you have to either call or do it online. I tried calling first to schedule through their automated messaging system, but it was a frustrating failure. The bot kept cutting me AND ITSELF off, so I just gave up and went online. But their online appointment system isn't the most user friendly experience either, so if navigating tech isn't your thing, you may have similar frustrations here. That being said, I had no choice but to get my labs done here. If you're in the same situation I HIGHLY HIGHLY HIGHLY recommend making an appointment rather than doing a walk-in. I made an appointment and wasn't seen until an hour later, so I'd expect even longer wait times without an appointment. They have a TV monitor in the waiting room that displays how long you can expect to wait... all I can say is... don't trust it. When I was finally called in the staff was kind, which is the only reason I'm not giving this a 1 star review... but man... Quest is really cutting corners when it comes to other areas of customer service.

Exceptional care with kindness. So appreciative. Easy parking. Handy location. Comfortable, clean…read morereception area. Bring your photo ID and insurance card to insure required and efficient check in.

Everything was so easy. I walked-in for lab orders that were sent over, checkin was on a tablet in…read morethe lobby and there were only 2 other people waiting. The gals working there were very kind and personable. My blood draw was quick and near painless.

ATTENTION: If you ever receive a Vaccine Injury from Kaiser, make an appointment immediately, then…read morewithin 50 days reach out to a Federal Attorney that specializes in SIRVA injuries. Kaiser will do everything like in my case to delay the situation until it is too late. They also didn't document my initial complaint and office visit when my stiches were removed. Because of this, I am not eligible for a federal vaccine program that they should have recommended to me instead of putting me off and not fulfilling the record of my initial complaint. They also promised to pay for an X-Ray and office visit which I am now being billed for. This is borderline malpractice. The worst care I have ever received. I came in to have my toes stitched up after an injury. They said I needed a hand surgeon to repair my injury and sent me off to the Emergency Room. Unfortunately, before I left, they gave me a Tetanus shot. It seemed like it was the first time the person had ever administered a vaccine because the other 2 caregivers in the room cheered weirdly. The shot was injected too high on the arm causing a SERVA injury (Shoulder Injury Related to Vaccine Administration). Even though my toes have healed and I didn't need a "hand surgeon," 7 months later I still have the shoulder injury. Kaiser Permanente doesn't seem to care. I have basically been ignored. My first complaint was taken from someone I could barely understand in Manila, Philippines. Kaiser promised to investigate and get back in contact with me in 30 days. This did not happen. I have made 3 calls to Jennifer the facility manager and she has not returned my calls. I contacted the Department of Health only to find out you can't make a complaint to them because for some reason they don't have jurisdiction over this facility. My paper work from the incident doesn't show which physician or physician assistant was present nor which staff member administered the injection which injured me. Was hoping to have this addressed quickly so that others aren't injured or have a similar problem. If you need care, I would steer clear from this location because from my experience they don't seem very well trained, professional or caring.

They have genuinely never helped me with anything. The only way I've ever been helped was if I tell…read morethem what I have and then they will check for it and confirm. Other than that they will always tell you you're fine and are very rude when you ask questions of any sort. They do not want to hear your questions and will always rush through your time with them. My biggest problem was I asked them to do a POTS test on me(postural orthostatic tachycardia syndrome), and they did and confirmed I probably had it. So I called and asked for a note to give to my work because I tend to faint a lot or need to sit down briefly to avoid fainting, and wanted to let them be aware of my confirmed issue. They were very rude and told me they would put in a request from the doctor, but never did. I didn't even bother to call again because they are always rude over the phone.

If you are suffering from mental illness, I highly suggest you find somewhere OTHER than Rockwood…read moreBehavioral Health Center to help. While I have had positive experiences at other Rockwood clinics, this was a big bad exception. After each appointment here, I left feeling worse than when I arrived. If I could rate this place a 0/5, that would be more accurate. I worked with Cass Ragan, M.D., CPE and Karen Mega, LICSW. I'm not sure if they've changed their policies or not since my experience with them, but they apparently had a 6-month limit for care that they neglected to mention when I began services (not that I would have stuck around that long anyway). Communication between staff was lacking. For example, Dr Ragan would say he needed to talk with Karen before he could make a decision, but when I would check in at my next appt, they hadn't talked. We called to let them know I would be a few minutes late to one appt for a legitimate reason, and somehow the msg was incorrectly communicated that I wasn't coming. Karen was irritated at the seeming inconvenience when I arrived. Dr Ragan would use the same phrases appt after appt, like explaining that the brain is lipophilic. I already knew that from school, and I cringed each time he wasted time on such irrelevant repeats. Due to lack of follow-through from appt to appt, I can't think of anything positive that was accomplished. He would present a plan at one appt, then go on a totally different path the next appt. When I brought up the previous plan, he would dismiss it, seem confused, etc. During a health emergency, we had to contact the on-call doctor after hours, and it was Dr. Ragan. Not good. Instead of caring and helping, he complained about how his family time was being interrupted, inappropriately yelled, etc. When I had to miss appts due to a medical hospitalization, I was later yelled at and reprimanded for an entire session, primarily by Dr Ragan. When I write "yelled," I mean the person giving me a ride later reported she could hear him in the waiting room through 2 closed doors, and she said a little boy in the waiting room was also able to hear and identify the voice. He seems very self-centered, and I felt creeped out by him several times. I suggest you and your children stay far away from him and find a different psychiatrist. Karen Mega seemed to be short on ideas and lack flexibility. When I let her know I had already done art therapy projects she presented (that may have been more suited for a younger client anyway), she had me go ahead and do them anyway. The main things I took away from our talks were irrelevant details about her dog. She lacked the empathy, listening skills, and wisdom I have witnessed in other healthcare professionals. Again, I suggest you do yourself or your children a favor and look elsewhere for a therapist. While Rockwood as a whole has good features, their Behavioral Health Center does not.