Nice pal r good to visit Dr are good as well place js good and clean place staff is good as wellread more

Dr . Karen is amazing, she is so kind , she knows what she is doing , great job in every…read moreappointment , definitely is my place to go for any kind of treatment, also is good and high quality!

The front desk is very rude especially this young hispanic lady.... smh customer service is so easy…read moreand yet people dont get it. Waited 45 mins just to pay my statement bills!!! This is horrible!

This place is a DUMP. Filthy bathrooms- soiled carpet. Waiting an hour and a half for my grandma to…read moresee the dr. She was getting very dizzy- we told them and no one even cared. I asked how much longer to be seen- the girl looked at me like I was speaking another language. Terrible service. Save your time, frustration, and money!

I came here at 6:40pm on Wednesday. The office was due to close at 7pm. I had to be seen urgently…read moreas I rolled my ankle quite badly trying to avoid stepping on my dog. Well they are very good at what they do. Without hesitation I was taken care of even if it meant walking in 20 minutes before they were due to close. I was visiting my parents who live out this way and didn't feel like an ER would be necessary, plus I didn't want the bill from an ER then to have to wait a long time to get looked at. The receptionist was professional and understanding. She helped me fill out the forms necessary. I was called immediately and was seen by the dr very quickly. He took X-rays and determined that my ankle was not broken. Thank god, I had a high sprain and gave me an ankle boot and said to keep my weight off of it for a couple days. I feel a lot better today ankle is still quite purple but the pain is not so bad anymore. Thank you for taking care of me quickly. I'll definitely consider coming back here if I ever need it. Not planning to but just in case I won't hesitate and come back.

Beware of this place as the front desk staff is incompetent. After 20 visits not once did the ask…read morefor a copay and 6 months after my first visit I am notified I had a $70 copy per visit. Both my surgeon and physical therapist said it was a covered insurance benefit. But now I am responsible for $1400.

I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

My father, a 78-year-old patient, was brought to this ER following a fall at his rehab facility…read more His medical record clearly documented a tape allergy with a specific notation that tape causes skin tears. Despite this being visible in his chart, staff applied standard adhesive tape to his arm. When the bandage was later removed, it tore his skin open, leaving a wound that was still unhealed ten days later and caused him significant pain for several weeks. This was not an emergency situation. He was there for a head CT and was stable. There was no reason his allergy could not have been checked before tape was applied to his fragile, Prednisone-thinned skin. I filed a formal complaint and received a response acknowledging the issue and stating that staff had been educated on allergy documentation. An apology and a staff training do not undo the unnecessary pain this caused my father. Documented allergies exist for a reason. Patients and families should not have to fight to have them respected.

9-hour wait in the ER (5:00 p.m. - 2:00 a.m.). CT was ordered at 5:30 p.m. and actually done at…read more11:30 p.m. Nursing was understaffed in ER (6 rooms per 1 nurse). Admitted. No beds in the hospital. Put in an area of the hospital that they "opened" for overflow ER admins. Medication mistake. Food served on same tray urine bottle was kept. Hospital issued socks (required by hospital) never given to patient. Nursing staff didn't know anything about the floor we were on. Never worked on that floor before. Overflowing trash cans; no one doing any cleaning. Meal orders were usually wrong.

Horrible experience My daughter being uninsured for the…read morecouple of months got hospitalized from a school due to stomach pain. After spending few hours in ER she was sent to General Lutheran hospital for further evaluation due to Northwest Community Hospital does not have pediatric services. We ended up having 3150.48 dollars balance, and, it does not include radiology services, transportation, etc. After multiple attempts to file a financial assistance we had a denial. Total waste of money! Please avoid that hospital at all cos!

Do not appreciate that Endeavor is cutting many services at Alexian Brothers hospital. Now need to…read moredrive much further for several of my healthcare providers.

DO NOT USE THIS FACILITY!!!! They follow the "hospital billing practice". YOU WILL BE CHARGED FOR…read moreEVERY LITTLE THING...in ADDITION to your Urgent Care Co-Pay. My urgent care co-pay is $50 for my Aetna insurance. Because they charge like a hospital, I ended up having to pay my $50 co-pay plus an additional $300 for my daughter's 30 minute visit. Mind you all they did was take some blood (and she still had to go see another doctor after this visit). I had to pay for the doctor she saw, a room fee, the blood work being drawn, and someone to read the blood work. I'm sticking to the Duly network. They bill appropriately. Stay away from Endeavor Health. They are a scam.

Great staff. Caring and more efficient than hospital stay for infusions. Private room,tv, wifi,…read moresnacks. Ladies have always hit the vein first time which saves grief. Receptionists always schedule upcoming appointments and work with you. Have had infusions at 4 different places and IVX best so far.

Due to a doctors error sending my prescrition, I was in need of my medicaion THIS week so much so…read morethat the drug company arranged to have it to them by Friday, faster than my insurance could get the meds to me. They took it upon themselves to cancel that order from the drug company because they could order it themselves and get the medication themselves next week. I need it this week, but I also would need to get a round of steroids if I wait another week. They want me to also drive more than 40 miles next week, because the infusion clinic I normally go to is closed, to get the medication which would mean I would need to take a day off of work Thanksgiving week when we are not able to take days off and with no notice. I will not be using this infusion center again. Nice rooms and chairs does not fix this type of situation that effects my health.

Your doctors are wonderful. Your billing department is horrendous. They have wasted literally…read morehours of my time in follow up calls (15+) on one issue... with the worst customer service I have ever encountered. The communication is horrible. The record keeping is erroneous. The explanations are nonsensical, or non existant. There is zero follow through, and I get to start over every time I call back. Duly please, get rid of this contractor and replace them with someone competant. Your patients deserve better.

I have been here before for routine things but this visit was to the orthopedic department…read more Everything went exceptionally well from reception to promptly being called in. I highly recommend Dr Ryan Robin for his excellent listening skills and ability to explain everything step by step and answer all my questions. He put my mind at ease with the pain management process of ultrasound guided injection and it was practically painless.

This place is very professional and staff was very nice. Great patient service and care. I would…read morehighly recommend coming to this location.

I'm not sure how to feel about this place. We came here about a week ago because my husband was…read morefeeling a little off because he had small swollen lymph nodes. We didn't have an appointment, so because we were a walk-in for the first time, my husband had to give his ID and insurance card. Then, the receptionist said it would be about an hour wait since we had 4 people in front of us. We waited, and after about 20 minutes, he got his identification cards back and was told to look over all of the printed information and to sign the papers. Upon looking at the info, the receptionist put his phone number in incorrectly, and his birthday was 2 months off even though it was on his ID. My husband made the changes on the paper and told the lady that the info was wrong, and she said that his insurance said the birthday she put in the system... even though she had his ID with the correct birthday. This truly wasn't a big deal because it was a small mistake, but my eyes and ears were on alert throughout the whole visit because of this. Some other negative things I noticed: they quickly diagnosed my husband with tonsilitis even though he had no other symptoms other than small swollen lymph nodes and that they claimed his throat was a little red. They gave a prescription to him for antibiotics, but I thought that seemed crazy. He ended up not taking them and was fine in a couple of days. Next, he got his ears cleaned, and the male nurse randomly left us in the room with all the supplies in the room, which seemed extremely unprofessional and flat-out disgusting. Literally, the spray bottle was kept behind my husband where he was sitting, and the dirty waxy water was kept on the counter in front of us... No one should be trusting random patients in a room with dirty tools. They didn't even take the dirty paper off of him, and they didn't wipe his ears off or anything. It all seemed so gross. After the male nurse left, the female doctor came in and rushed us out and told him to use ear drops so that he could come back for a follow-up. She also left all the dirty supplies in the room, and my husband had to literally ask her if he could throw away the dirty paper left around his neck. The only positive was that everyone seemed nice and friendly. However, after they were rushing everything and came to random conclusions that could potentially make sense, it made me hesitant. We didn't even get a post-visit summary page or anything after. Overall, I'm not sure I'd come back, to be honest. I'm used to going to Amita Immediate Care facilities, and I've always had positive experiences where they'd clean after themselves and be honest with diagnoses.