First off, I can't believe that I am taking the time to review an INSURANCE AGENT!…read more BUT Todd is a great guy, that understands not only the insurance business, but MY business too! He is the rare agent that actually listens to & helps his customers get the insurance they NEED instead of what the agent WANTS to sell. As the owner of a used car dealership, we have unique requirements... Todd got us MORE than expected... I have referred several of my friends to him & everyone has had a positive experience.

I would not recommend these people they are happy to take your money but not happy to pay your…read moreclaims . they say you are covered and then weassle out !!!!!!!!!!!!!!

"There are worse things in life than death. Have you ever spent an evening with an insurance…read moresalesman?" - Woody Allen Woody Allen was onto something with his quote. But I think he missed an opportunity to say, "Or have you ever tried to get an insurance company to correct a billing mistake?" Last year I got married and after we got our marriage license and my new driver's license we took the items into Brett's office to have our files updated. Well, they didn't update them and come December 2011 our rates were much higher. When I called the second time the conversation went much like this: Me: I was wondering why my rates were raised Agent ,not Brett, Brett seldom does anything, including but not limited to answering the phone: Hmm, I'm not sure. We'll have to call the billing line. Billing: What seems to be the problem? Me: I just want to know why my rates have increased Billing: Why? Me: Because I want to know why I'm paying extra ~ After being on the three way call with billing, where they couldn't help, it became apparent this was going to be a nightmare. Turns out, they couldn't figure out the rate increase. Then this happened: Agent: Oh, okay you have three demerits. Me: What? How? Agent: Looks like something happened in September. Did something happen to your car? Me: No, my car is a perfect specimen of Volvo engineering. Nothing happened. Agent: Well it looks like you had something done to it. Did you get a ticket? Me: No, nothing happened, I didn't get a ticket! Agent: Did your husband? Me: NO! None of us! Look, we've called twice already. Can we figure this out? Agent: OH! It looks like your license is expired. Me: NO! It's not! I brought in my license after I got my new one to have my account updated. My husband and I came in with our marriage license as well. Agent: OH...well, the copy is probably in your file. It just wasn't updated. ~ So, one would think after this little discovery that everything would be fixed, and we would be refunded and our rates would go back down to normal. Jump ahead to February 2012, and wouldn't you know that we are STILL waiting on our refund for two months of being overcharged? I actually just called to ask what our account would be charged on Tuesday, and guess what? It's STILL NOT RIGHT! So, let's enter another month of waiting to get a refund, shall we. If you want to fill your life with senseless drama due to incompetence of another, or spend your days wondering when you'll get your money back for being overcharged, then I suggest you sign up for insurance with the Brett L. Turner agency. Hey, if you get into an accident it will be fun to see if they actually take care of you. It will be more fun than a barrel of monkeys, I'm sure! But personally, when I employ the services of somebody, I like to make sure they do their job. If you do happen to enlist Brett, I suggest you only talk to Chad. He's competent, and very understanding when you say, "No offense to your boss, but he's really bad at his job. No, you know what? I do mean offense to your boss! This is frustrating and this should have been fixed a while ago, and we should have been notified of the rate increase!" Again, I suggest you search for a place where saying things like that isn't necessary.

Straight up garbage. Fought with them so many times on my home insurance and they could never get…read moreanything right. Kept cancelling my insurance and reinstating it for whatever reason. They would look into the problem and then tell me "you're good to go, don't know why this happened, sorry for the inconvenience." Can't believe I stayed with them as long as I did. I have never written a Yelp review before or felt like I needed to until now.

Absolutely great. Melissa was so pleasant, efficient, assured me of her work getting me the the…read morebest quote. Details included! A enjoyable experience to get done with my move and auto!

Experienced great service with Cecelia, she helped with the process transfer to State Farm. Also…read moreanswered all my concerns regarding the Policy and canceling my other policy. I appreciated all her help! Five stars .

Gary Paulson is an agent who is continually searching for new ways to improve the customer…read moreexperience. I am a fellow agency owner and admire a business who puts their customers first. Give this agency a call. I highly recommend them.

Horrible customer service with agent DAISY MONTEJANO my…read morehusband didn't reject PIP coverage so don't know why Daisy didn't add it for him when he asked in person he signed the rejection in 2024 which is old she should of had Amador sign again since he came back to Progressive after our previous accident in Texas , we weren't going to be driving around without UIM. They just want to be lazy and not have to add it on there .

Excellent, timely service. Honest and helpful.read more

Al is a true professional who goes above and beyond for his clients. I called him shortly before…read moreclosing time needing help with home owners insurance. It was vital to close on my new home on time. Al not only stayed late getting everything taken care of, but he even drove by the house to get a much needed picture. Al is honest, helpful, and his actions prove he works hard for his clients. I look forward to a LONG term relationship with him and Country Financial.

I called to get an insurance quote and Alex did a great job explaining the difference options and…read morepolicies you offer. Thank you

Daniel Haug helped me so much with saving my family over 1000 dollars a year with our home and auto…read moreinsurance. He was very nice to work with and very polite. Highly recommend Daniel to anyone looking for insurance.

We met with Briana for nearly two hours on Dec 26th to thoroughly review each of our insurance…read morepolicies, including two homes, two autos, two ATV's, one boat, and our umbrella policy. she was exceptional! Great, positive demeanor, very knowledgeable, and able to answer questions clearly. To say that we were impressed with her is an understatement! And we were able to make several adjustments where needed.