Muncie animal shelter was very helpful and friendly and they were on standby if they received my chloe. The surrounding animal rescue has been very helpful and the animal finders took time out of their own lives and searched for my chloe for hours on end. I appreciate everyones help, attention, and fast action getting the alert bulletin out on websites and surrounding animal agencies. She was missing for 4 days and the 4th day she was returned by a couple of angels that cared for my chloe and kept her safe until I got the phone call. I am so very thankful for everyone that helped me search. Even the community we live in Muncie Indiana pulled together and we all searched for my baby girl and got many tips on sightings. Thank you everyone for being so fast and bringing our baby home. read more

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I have no complaints about Officer Davis who came to our homes to work with us on the incident written up. I was to be fined for the incident and have my ticket. I have gone to the clerk's office three times to pay my fine and this has not been turned in to them yet. The incident happened on October 31 and this is November 10th. My dogs are off quarantine and stay in their yard. I have limited them to the back yard even though I have invisible fence around front and back yards of the house and have functional batteries in their collars. I have an 8 foot fence and it is secure as well as the invisible fence. I would like to know how much the ticket will be and when it will be in the clerk's office to pay. I have felt like a child about to get a spanking but I don't know how hard I will be hit or when??? read more

So I went to pick up my dog from the shelter yesterday for the second time, she got out again. (THE ISSUE HAS BEEN RESOLVED, shes 6 years old and these were the only times shes ever gotten out) , She's a dog, not a GPS-tracked robot. But instead of a simple, "Glad she's safe," the front desk lady decided to act like she's the CEO of Animal Control and hit me with, "NEXT TIME SHE COMES HERE WE ARE FIXING HER AND YOU WILL HAVE TO PAY." I'm sorry... what? First of all, who are you yelling at? Second of all, you work at a shelter, not a courthouse--why are you talking to me like I committed a felony? And third, I showed up immediately and responsibly to pick up my dog, but somehow I'm being treated like the villain in a Disney movie? My dog has a vet appointment next week for a check up and to get a spay estimate.. mind you I have 3 dogs that all need it as-well.. not everyone has 1,200$ Meanwhile, y'all are literally at max capacity, and instead of being happy that a dog has a home, you're out here threatening the owners who care enough to show up. Make it make sense. If you're that overwhelmed, maybe put that energy into helping the animals instead of trying to humble the people trying to do the right thing. To the front desk lady: worry less about "fixing" my dog and more about fixing your attitude. Absolutely no hate towards the animal control officers you guys are sweet! read more

This place is horrible!! I see why they have a hard time finding homes for these poor fur babies. I've been to this place twice. 2nd time I had an appointment to see some of the dogs and was turned away because they only had one person working and they were leaving at 12:30. I wrote down my name and the time I was coming in. So because of the lack of them doing their job properly I was turned down. read more

This place is incredible, with a ton of hard-working staff members. It is unfair that the front desk has to deal with the worst of Delaware County in the forms of bad attitudes, neglectful owners not following ordinances, and yet they still maintain their superior work ethics. Passing stricter animal cruelty laws and even starting a spay/neuter clinic (cough cough *city council members*), would greatly benefit the county, as well as helping with the limited funds the shelter staff has to work with. Euthanasia has plummeted to the ground, thanks in part to the never-ending rescue coordination and partnerships with various organizations. If you have a bad impression of this shelter, perhaps you should spend a day there and see what they really have to work with, and especially what they don't have. Keep doing a great job MACS! read more

Top notch shelter with a very knowledgeable and caring staff that have the animals best interests at heart. Not to mention they are a no kill shelter!! Thank you for taking care of all the neglected, abandoned, unwanted animals. Ya'll are simply the very best!! read more

My wife and I went to visit on the lookout for a new furry friend. We arrived at 10:00am, which is exactly when they open. Upon entering, the main office area was chaotic, as if the workers were not ready to be face to face with the public yet. (Advice: Come in earlier for the paperwork and pet prep if you can't be ready by open time.) Onward. We visited the kitten room because the cat corner was closed. The dog visitation was also closed. After spending ~20 minutes with the kittens, we were curious to see if the dogs were allowed to be seen yet. They allowed us to go visit. (Advice: Have things ready for the public. If cleaning is at time of open everyday, maybe consider coming in at 8 or 9 to clean so you can give your customers a full experience.) We looked at the dogs and found one we were interested in. When we rounded our way back to the office, many of the ladies had their heads down as if they were not interested in answering questions or assisting us. Finally, one woman hesitantly said: "Do you have a question?" And we kindly asked if we could take the dog we had our eyes on for a walk. At the counter of the desk, a woman who didn't even look up from her paperwork spoke only to the woman trying to assist us and said, "I'd prefer not right now. They're still cleaning the back kennels." (Again, ADVICE: This would be solved if workers came in early to have the place 'showtime ready' at 10.) The woman trying to help us suggested playing with the dog in the *education room. Then a woman YELLED from her office that there is a random dog in that room and no one knows who it is. (How do you not know the dogs in the building?). I've lived in Muncie for a good portion of my adult life. And I had always wanted to visit the animal shelter just for the fact of hearing about their Cat Room and how much they allow you to interact with the animals. But my first visit was disappointing and I'm not even sure I want to give them a second chance. ARF is another shelter in town that has always been more than ready to oblige and welcoming. read more

Thank you for all that you guys do there at MACS! I know alot of your hard work goes unnoticed by the public but I hope you know how much you're appreciated! read more

This shelter was opened super recently and it is much nicer than the last shelter in Muncie! They haven't had too many dogs the last few times I went, but I will continue to keep my eyes open for a doggy here! read more

Had a terrible experience with this shelter. After adopting, the cat was fine for about an hour or so before attacking unprovoked. This cat trapped my partner in the kitchen for 5 hours, attacking and hissing. We decided to surrender him to a different local shelter because we had traveled to adopt him. When we called to tell Muncie Animal Shelter where he was and why we surrendered him they cut me off and would not let me speak. The woman on the phone told me that in my contract I was to return him to THAT shelter (untrue) because they could not get him themselves (had already made arrangements to retrieve him the next day with the other shelter) and demanded I go get him back and bring him to them. The other shelter had also informed us the cat should have been deemed not adoptable due to his aggression issues. read more

This place is horrible! after calling and asking for help with taking some animal's that I could not afford to take care of they told me no many time. then was called to my home 4 times, each time I told them I couldn't care for all the dogs that I had and each time they told me I was doing a great job and left my home with out any of the dogs iv begged them to take. after seeing that I was redoing my bathroom they brought the health inspector to my home the next time they came out. I was put out my home left homeless till the bathroom would be complet. After having me put out my home and i had nowhere to shelter the dog mind u the dogs do not trust people do to violence that they suffered at the hands the the dog pound earlier this year. now I have five dog that don't like people , changed in the open with no kennel no dog houses and just feet away from a old lady. one of the dogs got lose attacked the older lady and now the dog pound is trying to make me come pick up the dog knowing she is dangerous to others and that I have nowhere to put here but right back where she was. all of this while they threaten to charge me for the very dogs iv asked them several time to take or help me with. i am not working at the moment and can not afford dog houses and dog kennels to Secure the dogs to protect them and also to protect others from them yet the dog pound has no problem putting me and others in dangerous positions not only that, any time I have received a dog back from them they've always come back beaten and bloodied up. something is going on here and it's not right. read more

I adopted my 6mo kitten not even a week ago. The shelter said she was perfectly healthy, with no fleas and recently spayed. She came with a free vet appointment and at the vet she was diagnosed with TAPEWORMS, fleas, and an upper respiratory infection. It was $95 to be tested for additional intestinal parasites and medication for tapeworms and the infection. My kitten should not have had tapeworms or fleas. The infection I can excuse because her only symptom was sneezing but the shelter had to know that the cats had parasites and chose to not inform me or treat their cats. Adopt here if you want but expect a large vet bill because the shelter lies about their animals' health. They only offer exchange or refunds. I don't want to exchange my cat for another sick cat and I'm not going to take her back to just get sick again. Very upset with the treatment of these animals. read more