I used this company 5 months ago, the cleaning person they…read moresent did an amazing job. I was supposed to have another cleaning service two weeks later. Nicole fired that person, even though she did a fantastic job for me. Nicole did not have enough people and was trying to juggle to figure out my next cleaning. I ended up finding someone myself. I gave Nicole another try this past week. She said she was sending her best person, Gisele, (she didn't know my name) for a DEEP CLEANING. The absolute worst cleaning experience I have ever had. Gisele was 35 minutes late and didn't know how to clean. Nothing was put back in its place. Candles left on benches. The sheets on my bed sideways. Simple, specific instructions for a blanket were beyond her capability. She used a swiffer to dust around everything on the tables. Nothing on any table was moved or wiped down. My dining room table and chairs missed completely. My kitchen wasn't touched-top of fridge, handles-nothing, even the floor was never mopped. My office not touched, the lint trap for my dryer was laying on the counter. The washer was not cleaned. My dust pan left on top of clean laundry on top of my dryer. Empry packaging from the swiffer left on my nightstand, bottles of my cleaning supplies left on counters in my bathrooms, garbage cans never emptied. She dusted the AC vents and the cover for the filter somehow came open and she just left it hanging from the ceiling. Missing remote, bags I was saving-GONE. Gisele told me she did not know what she should be cleaning. I handed her a copy of the invoice that Nicole sent me with everything listed AFTER I walked her through and showed her. The majority of what was on that list was not cleaned. I called Nicole the next day when I had an opportunity to see everything and received a very abrupt "I'm sorry. It'll be better next time. Everybody loves Gisele." No offer to send somebody to finish or correct everything, no partial refund. I did not even have an opportunity to go over everything that was wrong. Nicole was in a hurry to get off the phone. At that point I knew there was not going to be a next time. I did send Nicole a lot of pictures and comments on the invoice of everything that wasn't done or done very poorly. It has been 5 days and I have never heard back from Nicole. I ended up doing Gisele's cleaning. It's obvious Gisele is inexperienced and Nicole does not communicate properly. Nicole should have visited my house to go over everything beforehand. She should have returned to see everything that was not completed. As far as everything out of place, I recommended to Nicole that she tell Gisele to take a picture before she moves things so that she can put items back where they belong. Such a horrible experience. I spent 3 hours of my work day showing Gisele tasks that she should have been capable of and I am incredibly disappointed on so many levels.

Nicole was amazing! She responded very quick and kind. Originally, she was unavailable but was able…read moreto be flexible to our needs. They cleaned more than we expected them to, which shows they have an eye to detail, which I can appreciate for a good fee! If looking for a cleaner in the area, don't hesistate to utilize this business's service!