Why yes I could give a 3 star rating, but it deserves a 5 ! We bought the unit online, " white glove " delivery was a fiasco but that wasnt the stores fault, this was on FedEx ! Instead of paying someone to put this together, my lovely hubby volunteered saying he could. Well, almost a MONTH later ,it's finally DONE. Do we feel for ppl bitching about the ordeal putting it together, YES, but it was worth it in the end ! Would we pay for someone putting it together...YES , if you have the funds to do so...ABSOLUTELY ! So far everyones whose seen it wants to know where we got it from...We love it and it was worth the " experience " putting it together. FYI, this was the QUEEN unit and I had no problem using my own mattress ... read more

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I bought a queen sized sliding door bookcase Murphy bed in white. It is very striking! Jessica was very helpful to me regarding the purchasing process & when there was an issue with FedEx. They were able to arrange for a company to assemble the bed. Initially, my hesitation in buying the bed was having it assembled. Murphy Bed Depot helped to arrange everything and I could not be more pleased. The final price was actually a little less than some local wall, bed companies, but this bed is so much more attractive than theirs. I highly recommend them and in fact I've already done so to some friends. Don't hesitate to buy from them and use the recommended company for assembly. Also, I did buy the mattress from them and my family says it is a super comfortable mattress. read more

I bought a set of 8 Murphy bed springs but they are very flimsy. The 1st time the bed was lowered, the springs stretched , and the hook remained outside of the hole in the metal bed frame. They are permanently stretched and are un-usable. Don't buy these springs. read more

Great product and superb installation by Jurgen Fana!! Love the quality and design of the bed. Thanks Murphy Bed Depot!! read more

Murphy Bed Depot - Murphy Bed - Furniture Stores Near Me - Jacksonville, Florida

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Great experience from initial contact with Jessica at the store (Phillips Hwy) to installation of the office Murphy bed. Excellent design & functionality of the Murphy bed / desk design. Added frame trim took the looks up a notch & worth it. Company manufactures their own product. Mattress they sell fits well, works with the storage into bed setup movement, & very comfortable-(confirmed by visiting guest.). Installers took time to work with us on placement in the room, explained anchoring the piece/stability & then how-to of putting bed away & setting up desk & vice-versa. Looks great. Appreciate your company's high standards reflected in your workmanship. Best addition to our townhome! Linda read more

Murphy Bed Depot - Murphy bed up & attached desk set up for use. - Furniture Stores Near Me - Jacksonville, Florida

We wanted a Murphy Bed for our spare room and found a gorgeous unit that was functional for our needs. The installers were wonderful and gracious. It was definitely worth the money. I would recommend anyone looking for a Murphy Bed to look at The Murphy Bed Depot first! read more

The installation is very complicated. We had to pay someone $3000 to put it together. It is great but very expensive when you add the installation costs. The company says they will help but when you call it is not an installer on the other end. You cannot use your own mattress either which ads even more to the price. Buyer beware. read more

Good selection. Upfront about the time it takes to receive product, though they could have communicated better about the exact arrival date. I was informed it would take 8-12 weeks, updated a few weeks out, but then it just showed up and we were lucky that someone happened to be home. It was very difficult to put together and instructions were not well written. Some parts were not labeled as the directions named them, and some parts were not the dimensions named. Videos helped some. It worked any way. It does take at least 2 people to put together. Overall I'm still very happy with the product in the end. It is exactly what I needed, I hope it holds up over the years. read more

I will update this review that I wrote over a year ago. I will still say that the murphy bed was very difficult to put together and the directions were not clear. I had to call several times. The whole thing caused a lot of headache and arguing between me and my boyfriend. With that said, the customer service was helpful and friendly and admitted that they were open to feedback and I hope they changed some of their directions. They should probably not describe the installment as easy--it is not, but, if someone is willing to put the time, energy, and attention to detail to it, it does turn out nice. We did have to buy shims, white stickers to cover the shelf holes, and we did not properly install the headboard which was the last step and I'm pretty sure we gave up at that point. We have had several guests stay over since then and sleep on the murphy bed we bought. It does look nice and everyone is impressed when our bookshelf turns into a bed. We do get a lot of compliments. read more

Zac and the whole team at Murphy Bed Depot was amazing! We had an odd room (alcove + sloped floor) and, after doing lots of geometry and measuring, Zac made it all work perfectly! Our queen size Murphy Bed looks and works beautifully! They did a phenomenal job and Zac was responsive and involved the entire time. Zac was the one we spoke to from our initial time is the shop when we started our research and he was part of the team who installed it, too! They also worked within a tight turnaround time because we had guests coming! He was amazing and everyone involved did a wonderful job! Thank you all so very much!!! We won't hesitate to call them again and 100% recommend them to anyone! You won't regret it!! read more

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I absolutely love my Murphy bed! Well made and a beautiful room centerpiece. Great working with Zac to transport to California. White glove service with carrier was perfect. Zac worked with my builder Number2Project prior to building. Great process and product. Definitely recommend this bed. read more

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Awful customer service. 25% restocking fee for unopened items along with paying for shipping. Take this into consideration before you risk ordering their products. read more

We are so excited with our murphy bed. It looks beautiful and everyone was so helpful from the design phase to installation. Everyone was so professional and made the process so easy. The product is of great quality and works amazing. Cannot recommend enough! read more

The extra star is because of responsive customer service. However the product itself is very cheap. All pressboard, and very flimsy. Pretend to be a US company but the product was packaged (poorly) and shipped from China and the instructions are not in coherent English. Took a pro and 4 friends to get the bed together only to find we were missing more incoherent instructions and parts. Customer service said they were surprised to hear this, but clearly have not read the instructions they send out which don't even match the parts. read more

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Zero stars. The reviews you read on their beds are wrong. first of all, most pre-drilled holes do not line up. The wood chips off east when tightening the screws. Most importantly, the bed overall is total junk. Brackets bend just from the weight of the mattress folded up during storage. Had to disassemble the bed just to open it up after being stowed away. Now before they accuse me of putting it together wrong, I can assure you I have the skills and background to assemble the bed although I did have to figure it out myself because instructions suck. Do not buy their beds. Save your 4k and don't waste it like I did. read more

Great service. Great product. Plan ahead, it could take a few weeks from ordering to installation. I opted to have a painted surface rather than the laminated surfaces on display in the showroom. My bed came beautifully finished in my selected color. Installers (Zach and Jurgen) where skilled, tidy and personable. read more

I have decided not to do business with this company based on the terrible customer service I received. It seems to me this is a company that prefers to do business in the shade. I called numerous times to make inquiry about their products, and all I get is corporate mumbo-jumbo from the underling staff. I have asked several times to speak to the owner or manager, and none of my phone calls have been returned. If they think this poor behavior is appropriate in sales, then I prefer to close my wallet and spend my money elsewhere. I'm really tired of wasting time on companies who talk the talk but don't walk the walk. Great customer service means: ANSWER THE CUSTOMER'S QUESTIONS, AND DO IT WITH HONESTY. read more

I can't say enough about this business. From purchasing to installation the whole process was flawless. Aaron and William who installed the bed were professional, friendly, and meticulous. Their craftsmanship and attention to detail were beyond anything I expected. I would recommend Murphy Bed depot without hesitation. read more

After returning the defective product, I still owe $144 to Affirm. A rip-off, in my opinion. I would submit a picture but I have nothing to show for the almost $400 spent. read more

This bed arrived 3 weeks early. They were very flexible with delivery dates and times. The crew arrived on time and had it assembled in 4 hours. Everything was just perfect. They were very polite and everything was cleaned to perfection before they left. I would highly recommend this company. read more

I purchased the metal wall bed frame to install in a closet behind folding doors. The frame is very solid and was easy to install. The written directions were not accurate but it was easy to figure out. i mounted this bed to the floor and then had the room carpeted. I'm very happy with my dealings with murphy bed depot. read more

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I have had two rooms done. They are efficient and do not try to oversell. Susie and Norm are great to work with. Have recommended them to several friends. Gives space a new meaning!!! read more

I moved into a small condo and the bed that Zachary and Jason installed was just the perfect extra bed we need for visitors to our Florida home. The service and installation was top notch. The bed is comfy too. Highly recommend! read more

I attempted to work with this company to resolve the dozens of issue I encountered while installing the murphy bed I received. The were very slow in responding (2+ days per each question) and tried to find something I did wrong for every issue I encountered. I eventually learned that they manufactured the pieces that sent me incorrectly, sent me old directions, and failed to update their directions to reflect the modifications I requested (wall mount and deeper mattress) which resulted in damage to my wall. I have complained multiple times and even submitted a complaint to the better business bureau but they have refused to work with me to resolve the issues I encountered. read more

Just had my second Wall Bed installed by Murphy Bed Depot. They arrive on time, clean-up and installed a quality product. Our two bedrooms get very little use but we wanted to have beds in them when our family and friends visit. So we can use the rooms as an office and a craft room when we do not have company. The Cabinet panel looks great and it is very easy to pull the bed down. read more