Met Andrew thru a neighbor recommendation for a small siding project in OGT Maine. Work was…read moreexcellent and they delivered on everything promised. Andrew was honest thru the project and honored his commitments. Definitely recommend this team! Michael M

From the owner: We supply and install high quality, affordable replacement windows with industry leading material…read moreand labor warranties, premium vinyl siding with several insulating options, entry and patio doors and metal and asphalt roofing.

Elite works made everything very simple and delivered. The process was more than competitive and…read morewas 50% lower than my highest quote for the job. All the people on the project were professional. There was never an attempt to over sell. The roof came out perfect and it was all done in one day. They removed all debris and cleaned up immaculately. I would give them a 10 on a rating of one to ten.

Most of the work was accomplished functionally. The discount we requested was satisfactory as it…read moreshould cover the cost of fixing the screen that was damaged during work and replaced (see pic) and some of the siding, and the electrical outlet issue, we had the same experience as others in that workers were not showing time, or would cancel last minute. Contractor estimated 3 days and the work took approximately 3 weeks. No one has come out for the punch list items after Tom said he would send someone out about 2 weeks ago. No paperwork was provided with the sliding door- so no manufacturer warranty. We don't expect any further contact.

Yes they are honest and do good work. Ask for Ken as he is the head honcho. They come when…read morescheduled and leave the job spotless.

Pellerin window & vinyl siding is a wonderful company to deal with…read more The staff listen and get things done in a timely and professional way. In other words they deliver what they promise, with a beautiful finished product There is no doubt , they are my go to company for window replacement!!

If I could leave no stars, I absolutely would. My issue isn't with the windows themselves, or the…read moreinstallation, but rather with the disgust I have with the operations department of this Pella NH/ME branch and how they handled an issue 18 months in the making. In fall of 2020 I did a favor for a relative and agreed to replace the windows in their home. Pella was my recommendation for that job. I ordered the windows and paid a deposit. In Oct 2020, I received a call out of the Haverhill office to provide a credit card for the final payment and schedule delivery. This has been a normal procedure for my own small jobs and a lot of builders I worked for. Payment in full required before delivery. The windows were delivered and I installed them not long after and had a very happy relative. Since that time, I have not had any correspondence from Pella and had no inclination there was any issue. On April 14 2022 I received in the mail documents from NH Circuit Court in Rochester that a Small Claims had been filed against me by Pella for $1700 plus an additional $90 in court fees. Apparently, that balance was allegedly not collected on a window order that totaled approx $8000. 18 months after delivery of the windows and absolutely no communication from Pella in that time, I was rather surprised by the court filing. I reached out to the Pella contact listed on the court paperwork to see what the issue was. There was a series of emails exchanged, which proved rather useless and further proved that Pella billing dept was clearly at fault. Their policy to collect payment in full prior to window delivery was not followed. The person I had to deal with is just someone who chases ambulances and lives to sue people rather than reach out to find a solution. The questions I repeatedly asked about the issue went unanswered. It was fairly obvious someone knew they were in the wrong seat and doing what they could to minimize the damage. The only answer I ever got was that 'efforts to reach me were unsucessful' yet they could not provide any record that any effort was ever made? "If you have proof of payment, please send it to me so I can close the Small Claims filing"--so its lawsuit first/questions later and guilty until proven innocent?? If reaching me to collect the apparent $1700 balance was so unsuccessful and impossible, how did they manage to reach me to collect the first $6000+ on the same order?? To summarize, the Haverhill office apparently had the right contact info to collect some of the money, but not all of the money. (My phone and email have not changed in 20+ years. This includes several window orders with them, which puts all my contact info on file.) No one can provide me an explanation why Pella went against its own strict policy and delivered the windows before final payment was confirmed. Despite their claim to be unsuccessful in contacting me, no one can provide any record of reaching out to me for this missing final balance at all over a period of a year and a half. In spite of their lack of correspondence, they chose to file in Small Claims Court as an apparent solution. Customer service at its best. I reached out to Pella CEO in Iowa, and while I did receive a reply, this is where I learned this branch is independantly owned and operated. There was nothing they could do to help. I reached out to this branch owner by mail and have no reply or explanation as to why or how this happened. Enough time has now passed I suspect I will not receive a reply either. If you are ordering from Pella in NH/ME, don't think you have the national Pella brand behind you, you don't. The operations are all handeled at the local level. Why someone felt the need to go to court with me rather than talk about the issue is beyond me. The lesson is, unless you want to deal with getting sued a year and a half after your windows are delivered for an issue that 100% wont be your doing, I would strongly suggest NOT doing business with this Pella location and avoid the major headache I had to endure.

I've had my issues with Pella support in the past... but my most recent experience was wonderful…read more This is largely due to Jaime, the showroom manager in NH that provided exceptional customer support. Thank you Jaime!!!

Poor installation. No attention to detail and rushed the job. The windows don't slide smoothly or…read moretilt out without scraping and were poorly insulated. I have installed a number of replacement windows so I know right from wrong. Installation for 12 windows was supposed to take 2 days but it took 5 hours. The installers were NOT going to insulate around the frames until I insisted. They refused to insulate the bottom of the frame to my satisfaction. They refused to install the top vinyl trim cap. This left a one inch space above the window frame which they filled with caulking. The caps ended up being left over parts. Skip ( owner) offered to take them out and re-install (no thanks), Skip apologized and blamed it on coronavirus.

Great service, great price, accurate representation of time on planning. Very good communication. I…read morehighly recommend this company! I did 20 windows, a picture window and a sliding door.

When I purchased my house it had Renewal by Andersen Windows. One broke and the replacement…read moreprocess was quite difficult. For some reason I require 1 window that was never replaced. The sill is rotten, time to go. I also figure why not replace a few doors at same time. I tried to reach the Kennebunkport/Portland location where my windows came from. It is somewhere between 100% and 1000% impossible to reach them to discuss in a normal manner. Ie can I send you a photo of window and approximate dimensions so we can discuss budget? Nope- the local 207 number goes to a data center that wants to collect all our information before an "IN HOME CONSULTATION". Knowing a sales pitch similar to a used car salesman I declined. So my house will be full of Renewal by Andersen, except for 1 window. I dont care if I put a piece of plywood over it. I won't deal with them anymore. Oh, and read the rest of the 1 and 2 star reviews. Its not me.

Very timely in responding to me. It takes time to go through all the information but it was well…read moreworth it. Many options in financing which I appreciated. I am excited to get my new windows and a door with a lifetime warranty

5.0 This company deserves more than a five star review for…read morewhat they did to help me last week. I called Dave the owner, who was at a job in Florida but took the time to return my call. I explained that I had my first summer rental tenants coming on Saturday and I need two of the shower stalls (installed three years ago) repaired because of settling on our new home. My call to Dave was on Thursday and although they were swamped with business he asked one of his technicians Chris to be dispatched to do the repair the next day on Friday. Although Chris had to do some serious surgery on the stationary panel Chris did an amazing job in getting everything aligned properly on both shower stalls, and even returned to finish the second one with no additional charge. They are the best. Thanks to Dave, Chris, and Cassidy (the "dispatcher"). A great team!!! Ken Latour

We wanted to change out our shower to have new glass doors instead of a shower curtain. They came…read moreand measured and within a week called to say they had the doors for install. The whole job was done within a few hours. They even came back to recheck it for me and made an adjustment without being asked. The guys are friendly and professional; their prices are great and they return calls promptly. Nick is great to work with and I will definitely use them again. I highly recommend you give this local company a call, you won't be disappointed!