Randy E, Online…read morethis past Thursday night we saw a 2019 Tacoma here at MHT. i wanted to buy my tacoma at a dealership for many advantages over a risky private sale or generic used car lot. We were not dissappointed, Martin at sales was not high pressure, very cool demeanor, honest on pricing, no games, Martin and Chad gave us a fair market value on the truck based on our research along with a cash discount and a great free option on the deal. At another lot was another Tacoma extended cab non TRD listed at 3,000.00 over our MHT price, when Martin told us their in house pricing was based on true market value i knew he was not full of BS. We had researched private sales previously too. Our Tacoma is TRD grade, tonneau, double cab, huge value in comparison. On test drive i felt a very slight steering wheel buzz vibration only at low coasting and then the slight buzz at acceleration, on test drive one is hyper sensitive to everything, only issue found on truck. Dan and technicians took truck for two test drives, checked all codes, assured me all was normal. Dan later told me he previously owned a 2020 Tacoma and that these trucks have normal minor shift transitions. That in itself would have sufficed to assure me, had i called Dan rather than sending my email with concern i could have saved him and staff grief. My concern was it might be early symptom of a tranny studder, Dans only concern was ensuring i was happy and confident in purchase, i rest easy now. Truck inspection was done the next day. The truck IMO was showroom before inspection and cleanup. I saw truck immediately after MHT just got it in and listed . MHT found a small stone chip and fixed it, there was one small little 3/8 x 1/2 inch paint scuff, i asked if it could be buffed out. Chad said they would try. The Tacoma is now sitting safe over weekend for chassis rubber coating to dry before i pick it up. They made appointment for me Monday morning so they can prepare ahead of time the process of finalizing the deal and our possesion. They offered extended warrantee, no pressure from Chad. Truck is like new but 175k kms, For about $2850.00 they offer max payout of 5000.00 on any repair over 5000.00 with as many claims needed til purchase price is expired on claims. Its a toyota, its not going to rack up warantee bills that equal purchase price. 4 years, 80 000 kms. We are thinking it over this weekend. My finalization of deal is not complete but I believe there wont be any negative suprises. Staff is giving me all previous service records, all inspection documents so i can do my future servicing on proper service order sndcyhus i know what i have. The 2019 Tacoma, it is the TRD DOUBLE CAB, long box, v6, auto. I cant believe the smooth ride, sure footed power, 1500 rpm at 110 kph, like fast idle at highway speed. Tow package. Tonneau cover. AND ITS A LONG BOX, i gave my 15 mpg 1500 Ram to my son, 6 ft box, big car. Also people, Toyotas are NOT a single DGI, direct gas injection. Toyota designed and patented the combined DGI and multi feul port system that wont clog up top end engine and cost yu big bucks for upper engine cleaning every 70k kms. It is this Toyota patented technology that allowed me to buy a newer truck. Without this system i would be forced to buy a 2016 and earlier truck. In 2016 at Park City we bought a 2014 Rav 4 AWD XLE with 18,000 kms on it, previous owner had extended warrantee 3 years full comprehensive before he traded it in. Doing all my own servicing, driving 200k plus kms, we have had 0 issue, never cast shadow garage. Car is new cond now, showroom except for tiny rust spot size of quarter under rear licence plate, will fix it. Ironic how back in 2014 people compained about Rav constant gear searching, we cant feel shifts, smooth as glass, they now complain of Tacoma same way, i want performance and economy in gear hunting, i dont miss old trannies taking forever to shift into next too high shift points as gas guzzles down throttle body wasting in slush mobiles. I asked Martin bout a new Rav4, he did his job showing us when my wife mentioned she was happy with current Rav4, Martin told her it would be in her best interest to keep it. It will go to 500k kms. I thought to myself that he is right and NOT high pressure. When I looked at our current Rav4 on lot in 2016 my inner voice (God) told me to buy it. Felt same when i saw this Tacoma too. So far in my experience, i would give 100 stars of 5 to bring ratings to where i believe they should be. Will post follow up review after pickup and having driven Tacoma. Cyprs God-b-ye

I arrived at the dealership at 830 for a scheduled appointment to set up 2 new FOB's for my…read morevehicle. The usual check in was good. My vehicle was returned to the parking lot at 850 with the new FOB's working. On the invoice I was charged for 1 hour labor at $155 plus a shop supply fee of $20 for a total bill of $183. How can they charge for 1 hour when it only took 20 minutes for the job?? This is thievery at its best. I will be using alternate mechanics from now on. Shame on you MHT. marcel

Oly came to my place in the country, about one hour from Medicne Hat . He arrived precisely on time…read more,Oly completed all the proper paperwork and then loaded my vehicle . After tying everything down very properly ,He very politly gave me a ride to the small town of Irvine - Keith

amazing Sevice,our driver was Steve (hair)he was very efficient and took care not to damage the…read moretruck ,very freindly,and showed up with a smile,Auto spa towing is the only towing company in Medicine Hat that we will ever use,Thanks again Hair

Great honest mechanic that showed me what was wrong with a potential vehicle I was thinking of…read morebuying... saved me alot of money by not buying it.

We were driving across the country when our alternator died. S&E got us in right away and got us…read moreback up and running in no time.

Good quality service and reasonable prices! They have been very accommodating in getting booked in…read morefor service!

Booked in for service on a Friday, they took it to a muffler shop to find an exhaust leak, they let…read moreit sit at the muffler shop for a week without anything being done; l was told they would do the work the following week but by Tuesday afternoon it had not moved from where it was parked with no sign of it going into the shop and nothing being said by them. I am taking it to another shop for work. This is the second time I have had a problem with them. The other time was quoted a price for a repair and when it was done the price was just about double. Their customer service has gone out the door as well as me.

So here's my story of an up and down journey to happiness, so we decided it was time to buy a new…read morecar, we went to Southland Kia and picked a veloster, on the day we were set to go get the car they sold it so we went to Hyundai and the salesman seemed very green and we felt we needed more experience so we took my parents recommendation and went to Jackson Dodge Chrysler Jeep Ram we genuinely were treated aweful and rather than put them down I'm gonna say thank you because if it wasn't for the aweful customer service we received that was borderline racial profiling we would have never met mark and Jay House of Cars Medicine Hat the amazing service an constant attention to detail we so surprising I can't help but feel greatful to have been taken care of so well, he found us our car or so we thought, now after signing paperwork pending an inspection it turned out the car was not a good idea and needed tlc he advised us that he in good conscience Could not let us drive away, so he searched n searched didn't even stop to eat, and found us our dream car. You can't find this kind of service, I think buying a car is an exhausting experience but thanks to mark, Ray Clendenan and the incredible staff they handled my rather temperamental attitude so well, they made us smile, they went above and beyond what they had to do to give us exactly what we wanted. As a sales person I have not in my life aside from myself ever been to a business that shows that much service I wish more businesses were this amazing and wonderful to deal with. I highly recommend these guys to anyone first time, previously purchased and new to financing, you should feel how we feel on top of the world when you drive away, you didn't just make a sale, I am and now forever will trust only them to handle my vehicle's in the future, again thank you for everything, I owe you one guys your the best!

I started purchasing vehicles from Big M in 1985 and have bought numerous trucks and cars since ,…read morethe last being a 2023 F150 Tremor. In every case , the dealership provided competitive pricing , ethical bargaining and honest salesmanship. Their service department is responsive and well managed with the service desk extremely accommodating and helpful. I would have no reservations in recommending that you buy your Ford or Lincoln there and use their trusty service department to keep it in tip top condition.

I'm not very sure that I would recommend anyone to buy a vehicle at big m. I have not found the…read moreservice to be that good... I'm not sure if it's cause I'm a lady that they feel that they can treat me this way or if it's cause they don't wanna figure out what the problem is. I went to rodeo ford and they agreed with me that something is not right on my vehicle. I'm jus not sure if I want to pay rodeo ford to fix my vehicle when really it's big m fault.

I can't write enough good about this company. My wife and I were at the beginning of a 2 month road…read moretrip across Canada when we were run off the road just east of Medicine Hat, AB by a tractor trailer. Our travel trailer was destroyed and our p/u truck was not drivable. Jen was able to send one of her trucks out to the crash site 2 days later after the weather subsided and brought both rigs back to her yard. Her crew enabled us to load up the personal items from both rigs into a rental truck and drive back to our home in the States. Jen was very empathetic to our plight and was willing to work with the insurance company directly for fees. She and her staff represent the finest of Canadian niceness.

We've had protective film applied to several vehicles & other minor repairs done here. Chris &…read moreLaurie have always provided excellent service and workmanship. They are industry experts. You won't get better service or work anywhere else. Highly recommended.