clean establishment and friendly staff. Prices are at par with every other liquor store. Will 100% continue coming here.

I will leave my review in the form of the email I have sent. I am writing to express my utter disgust and disbelief over the appalling treatment I received today during my visit to the Murrayville liquor store--a place I have supported loyally for over 15 years. Today, as I attempted to make my routine purchase, I was struck by a severe ulcerative colitis flare-up that left me in desperate need of a restroom. Despite my long-standing patronage, the employee at the counter--a person who has seen me countless times--refused to grant me access, citing some convoluted policy that required the manager's permission. When I turned to the manager for help, I was outright told no. It is a glaring example of absurdity that, in a moment of urgent need, I was forced to seek permission to use a basic facility. Was I asking to raid the stockroom or commandeer the cash register? No! I was asking to use a restroom--something any responsible business should accommodate. Instead, I was humiliated and sent off to a neighboring establishment, the sushi restaurant, to beg them for access. Never in my life have I felt so belittled and embarrassed, particularly by a business that prides itself on customer service. This ludicrous policy and its enforcement highlight a lack of basic human decency and an utter failure of management to prioritize customer care over rigid rules. It's astonishing that you would rather see a loyal customer suffer than allow a minor exception during a medical emergency. I have no patience for such callousness. Let me be abundantly clear: I will not be returning to your store. My business will now go to BC Liquor Store or The Artful Dodger, where I can shop without fear of being treated like a burden. Your inability to handle this situation with even a modicum of empathy has cost you a loyal customer--and don't fool yourselves into thinking it's inconsequential. I deeply encourage you to reassess your policies and the behavior of your staff. There's a critical difference between following rules and exercising common sense; clearly, your store fails miserably at the latter. I expect no response, as I doubt it could rectify the disappointment you've caused. Instead, I hope you take a hard look in the mirror and consider how you treat the very customers who have kept your business afloat. read more

Wanted a beer and decided to goo to the closest booze store. They had beer, cider, and spirits. Store was clean tidy and setup light. Bit of a smaller store, some craft beer selection, but not a ton. Think there was maybe a half dozen local craft IPAs in a 22ounce. Really wanted a dragon ipa, but they didn't have it. Whiskey selection was better, but i only took a quick look, as i wasn't glib to buy any. Next time ill drive further up the road to get more selection. read more

I was browsing for a few minutes, then left, telling the employees that I may be back later to buy. I walked a block or so away, and was suddenly called from behind in the middle of a nearby shopping centre parking lot. The lady working at the store had driven after me, following me, and told me to open my jacket and my pockets, accusing me of shoplifting, saying that I had "slipped something into my jacket", and I was "caught on video". I did not steal anything, so without reservation, I opened my jacket and my pockets to show her I had nothing, then she left. I walked back to the store, as this confrontation really irked me. I understand that, as a business owner, you will do all you can to prevent people from stealing, I get that. But the way that this was done in my situation, considering that I was innocent, was definitely not professional, and I felt attacked and embarrassed. I spoke to the lady again, and aired my grievance, whilst also empathizing. However, "I saw you bend down" and "you were wearing a mask" (in this time of covid-19, no less) are not acceptable excuses for this type of behavior on customers. I hope this does not happen to anyone else. This was my first time in this store, and I do not think I will return. read more