I signed up here for a year with the hope of possible entering a bodybuilding competition at some point. It seemed good at first, great equipment and some proper training going on. On top of that, there are some genuinely decent people who train there. The bad?
Most of the staff are pleasant enough, but there there is a lot of casual rudeness (completely ignoring you while you're waiting to be served, whispering amongst themselves while you are standing at the counter waiting, completely looking through you etc.).
The bald guy on reception during the week is regularly rude and disrespectful to members, unless you are a personal friend of his. I have experienced this personally many times and have seen him treat other people like this too. I found it incredible that there was a person with such a negative attitude towards people on reception.
The woman who works in the back office (involved in marketing/the management of the gym I think) is also disrespectful and condescending and I personally witnessed her 'whispering' (audible) about customers behind the counter who were waiting to be served. Certain other staff members gossip openly about members, seemingly oblivious that people can hear them - not a great example to set. Unfortunately, the behaviour of staff members is a reflection on the gym and it seemed very toxic.
It is important to mention as well that a number of long-term members who are very involved with staff are hostile to outsiders - not just 'not friendly' (which is not expected), but hostile. It seems like the gym enables this type of behaviour.
Aside from the negative points raised above, one of the things that shocked me most was the complete absence of any sort of code of conduct in the gym and this should be made clear to members. Attention is given to putting weights back and cleanliness, yes, but aggressive and inappropriate behaviour (not uncommon here) goes completely unchecked, putting members' safety at risk. You can approach staff, but it is very clear that they are not interested and you will be fobbed off, which says a lot. This is a huge negative. The place just feels like a 'free-for-all' where people can do anything, because no rules are upheld. Staff members turn a blind eye to aggressive/inappropriate behaviour, but will look out for their friends (seen first-hand). Apparently, paying to use the gym does not entitle you to expect safety and if you draw their attention to anything, they will react like you are entitled for expecting personal safety on their premises that you paid to use.
I had hoped for a much more positive experience, but access to their great variety of equipment did not make up for the atmosphere of the place at all unfortunately so once the year was up, I left. I expect that they will try to have this review removed, which also says a lot, but this review is based on direct, factual experience and I thought it was important that others know what they are signing up for, especially if they sign up for a year and then are stuck in a contract.
I also expect to be told that all feedback will be taken seriously, but these are just words - past experience has shown be that issues are not taken seriously there. read more