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    3.9 (8 reviews)

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    Gymbox

    Gymbox

    2.2(24 reviews)
    1.4 miShepherd's Bush, White City

    Huge gym located in the Westfield Mall. They are on the top…read morefloor kind of tucked into the corner. Mens locker room has a sauna and showers and plenty of lockers as well. Theres also a recovery area and a cycling studio. The weights and boxing area are upstairs. Great set up with plenty of machines that cover every body part as well the squat racks and dumbbells. Cardio machines as well. The gym is nicely set up.

    Today, Gymbox once again failed to open on time. Dozens of members were left standing outside for…read moreover 20 minutes before many of them gave up and went home. Unfortunately, this is not an isolated incident. It has happened repeatedly, and it has become completely unacceptable. This is London, one of the world's leading cities. Customers expect professionalism, reliability, and respect for their time. Instead, we are treated as though our time has no value at all. Many members, including myself, have raised complaints before, yet nothing seems to change. It gives the impression that Gymbox simply does not take these issues seriously. A gym that continues to charge full membership fees has a responsibility to provide the service it promises, starting with opening its doors on time. Customer service is measured by actions, not promises. Repeated failures to open on time, combined with the apparent lack of urgency to resolve the problem, show a disappointing level of respect for paying members. I expect Gymbox to explain why this keeps happening, what concrete steps will be taken to prevent it from happening again, and what compensation will be offered to members who have repeatedly lost their valuable time because of these failures. Paying customers deserve better than this.

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    Gymbox
    Gymbox
    Gymbox

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    K Spa Fitness Club and Holistic Spa

    K Spa Fitness Club and Holistic Spa

    2.5(2 reviews)
    1.6 miWest Kensington

    The K West gym and spa is a pleasant environment, with good equipment and nice clean changing…read morefacilities. Price for the gym only is expensive at £65/ mth and the spa use is more expensive. Spa and gym membership is £90/ mth and include access to steam room, sauna, solarium, and even a snow room, which is quite novel. There is a hyrdropool which is good for relaxing in, but sadly no swimming pool. Membership includes discounts in the hotel restaurants and 2x guest passes for the year to treat friends. Overall the facilities are pleasant and the staff are nice, however the price is quite high, but then if you attend regularly it is worth it.

    Don't join this gym. After you sign up you find out:…read more - you have to get a card to let you into the gym on the 3rd floor down, then go up to the gym on the 2nd. Not only do you have to get a card you have to sign in. Sometimes you get in line and wait! Who needs that extra hassle. Then when you leave, you have to go back to the 3rd floor and get the card with your name on it again. Wait, wait, wait. - they don't listen! The staff at the counter don't take any notice of issues in the gym. - no one cleans up the gym during the day - so towels are laying around, weights lying everywhere - no liquid cleaner or paper in the dispensers to clean the equipment before and after you use it - yuch. I asked 4 times, then finally brought the liquid bottles to the counter on the other floor for them to refill. Seems they can't be bothered - machines don't work and stay that way. Not regularly maintained. Signs sit on them for ever. - lots of the tv screens don't work - the room itself is really quite small yet they charge £65/month - the steam room and sauna are not part of the gym membership - you have to pay a lot extra to enter the spa area. - the staff use the changing rooms as their changing rooms! Not cool. - the music OMG they either have no music or they put it on a radio station and turn it up loud. Ever try to work out with someone's voice talking loudly on and on - not music but the chat in between. Really cheap. - If you talk to the manager, Ludmela, she just says, "It's policy" to go through the sign-in/out regamorole. Yes, they are looking for someone to look after the gym! So they didn't say that when I paid up for 3 months. GIVE THIS PLACE A MISS

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    K Spa Fitness Club and Holistic Spa
    K Spa Fitness Club and Holistic Spa
    K Spa Fitness Club and Holistic Spa

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    Pure Gym - In the corner on the lower floor, a ab crunch station

    Pure Gym

    5.0(1 review)
    1.6 miWest Kensington

    I stayed at a hotel nearby, and visited this gym recently. I went to Gymbox earlier in the week,…read morebut I found it significantly underwhelming compared to this gym. First this gym is 24 hours, so props to that. Second, it has 2 floors, a ground floor for mostly cardio and the lower level for weight training and a crossfit/functional weight area. The price is reasonable too, but the sign-up process is pretty tedious. Because the facility is so automated, so have to enter a code to get someone to show you around the place. There's a couple of kiosks available to sign up, but I recommend just signing up via the website if possible. I didn't understand how to get into the place until I had it explained to me, since I come from the US, where they have no such automated door system in place. Apparently you enter in a code, press the OK button, and you step inside the pod, and the other side will open when the first side closes. In addition to being more automated, it also reduces the airflow from the outside, which I presume indirectly saves them air conditioning and heating, though the airflow actually might be a drawback when you go downstairs to do barbell / free weight training, because it kind of smells slightly. On the whole, considering it's in London, and the alternatives are simultaneously more expensive and smaller, this is actually a good deal. But even though the weights are re-racked (which doesn't happen all the time stateside), they were all in the wrong place. It's almost like people just put it wherever there was space, no matter whether it was even a matching or pair space for the dumbbells. But once again, for the price and location, this is really small potatoes. I could see myself going here more often if I were staying here longer for a visit.

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    Pure Gym - The bathroom, relatively clean

    The bathroom, relatively clean

    Pure Gym - #Manifesto

    #Manifesto

    Pure Gym

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    Virgin Active - gyms - Updated July 2026

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