after living next to this thrift store for 9 years I unfortunately do not recommend anymore…read more Extremely overpriced...for junk

employees were extremely rude to me for shopping before they were even closed, but they didn't even…read moretell me they were closing so I had no clue. Never go here prices are also bad

We communicated our wants and got a quote via email. We dropped off an old writing desk that had…read moresome damage and needed refinishing. The guy there is awesome and is passionate about his work! We talked about options, etc. The desk was ready on time. The quote did not move and it was ready in the time period they told us! This kind of work is hard to find someone that does it well. We have several other pieces that we plan to take to them! Definitely use them if you have a piece that you want to look like new again!

Renew took care of redoing the cushions on our antique sofa which had belonged to my…read moremother-in-law. It was never comfortable, even when she had it, but it is now! Renew Home Furnishings does great work, in a reasonable time and for a reasonable price. I would definitely recommend them.

Pat is an excellent designer and very easy to work with! She will go above and beyond to make sure…read moreeverything looks immaculate. I was often happily surprised by her vision for spaces that I just couldn't see until she showed me how amazing a room really could look. If your having any doubts book her immediately and put your mind at ease!

From the owner: At Pat's World Staging & Re-Design we specialize in vacant home staging.read more

Customer service was deplorable. The 'gentleman' in the rug…read moredepartment was actually outright rude and degrading of my purchase. In no uncertain terms said he would not help me with my problem. He was dismissive of my situation. Never will I recommend that store again.

Poor Customer Service I purchased 100 square feet of Hancock…read moreand Moore Leather at $1800.00 for an Office Chair. The Upholsterer needed 74 square feet and said to get an additional 30% for imperfections. On Monday July 14 the Upholsterer texted me "We will need another hide to complete your chair. These hides have several large flaws that we cannot cut around." He also sent me 10 pictures showing the large flaws. I went to The Shops at Carolina Furniture of Williamsburg and spoke with the President Joseph Steele III. He provided his e-mail address and said to send the pictures so he could submit them to Hancock and Moore. Before I sent the pictures I spoke with the Upholsterer and he stated with an additional half hide (25 square feet) he could complete the chair. I e-mailed Joseph Steele III the pictures and relayed only a half hide was needed. On Tuesday, July 15, 2025 I received e-mail from Joseph Steele III stating he would submit the photos to Hancock and Moore and that I was requesting another half hide. He also stated " I can tell you from 20 years of ordering their leathers on furniture for the store, that many of these dark spots, "healed scars", would in fact be deemed acceptable and used on their furniture". This was a lie. If manufacturers like Hancock and Moore produced Leather Furniture with dark spots and healed scars individuals like Joseph Steele III would not be able to sell their products. It was also a signal that Joseph Steele III would not hold Hancock and Moore accountable for their poor-quality issue. On Thursday July 17, 2025 I received e-mail from Joseph Steele III stating "Hancock and Moore is willing to sell you more leather, but they do not feel that the hides you have are defective". Further they advised if I needed a half hide to purchase an entire hide. So, a $900.00 hide only has 50% of useable leather? Really? I was assured that this was adequate for my need of seventy-four useable square feet of leather at the time of purchase. In fact Joseph Steele III 's representative said that I needed to order two hides (100 square feet) inorder to have 74 square feet of useable leather. I would not have placed the order kowing only 50% of this leather hide provides useable leather. Joseph Steele III has zero concern for customers who have purchased products from him some at large sums of money and have poor quality issues. He does not hold the vendors accountable and gives them total authority as to how they want to handle the situation. Buyer Beware.

Jill helped me accomplish in one day something have I have repeatedly failed to do on my own for…read moreyears. We purged years of clothing from my wardrobe such that my bedroom and closet are no longer chaotic and look so clean and organized. She kindly challenged me to get rid of things where I hesitated a bit too long and I haven't missed a single thing! She partnered with me to sell items that may still be of worth to someone else, which brought my costs down even further. I'm grateful to Jill for returning my living space to the calming feels it used to have. Thanks Jill!

If you need unpacking services, organization, processes established, routines created, decorating…read morehelp, kitchen simplification - any executive functioning and processing tasks, Jill is your girl! As someone who lives with multiple disabilities from multiple head injuries, I can attest that Jill is a one of a kind in her field. She saw the needs and offered solutions for them. If one solution didn't work, she had a plan b and plan c. Her help was a saving grace for our family after we moved to this area. She helped me identify my decorating style and find finishing touches for specific rooms. She helped me process emotionally charged items and whether they were meant to be part of my home or if I could let them bless someone else. She is the queen of figuring out the best flow of items in your kitchen and making cabinets and pantry work like a gem. Honestly, I just can't say enough good things about her! You need this kind of help in your life!

Best experience, Wendy walked us through every step. She made a potentially stressful project…read moreeasy. With delays due to covid she stayed the course with us and was there until renovation was completed THANK YOU Wendy. We love our new bathroom so glad we had your expertise to guide us. Larry and Debbie

Let me save you some time and effort if you ever want hardwood flooring…read more Just go to Richmond Decorating on Hull St and ask for Tom S. Pick out what you want and ask for Antonio to install it. It's the best service, price and product available. Period