The people that work there are very helpfull and experience in…read more knowing their music products . And they are very friendly in helping you finding what you are looking for they deserve a Five star for all the hard work that they do to please there custoumers . Keep up the good work . thanks

Victor the tech did a great job on my acoustic setup. Quick, communicative, and efficient.read more

Brought my sax in to fix a leak and they scratched the bell. Tried to claim it added character…read more When I asked what they were going to do they said I needed to pay for the repair before I could talk to a manager. I refused. I ended up talking to the manager, the owner, and the head of the repairs. Each one said there was nothing they could do. I told them I wasn't going to pay for them marring my sax. They finally waved the fee after 3 visits and about 2 hours in the store. FYI: I took the sax to another repair place and found out that Boomer had not even fixed the leak. (Edit to address Boomer's response) The Business Owner's reply shows exactly the horrible service that you will receive at Boomer's. Nothing in the reply is true. Just lies and abusive remarks towards me just like during my extended attempts to get them to repair the damage they did to my sax. The manager seems to think it's fine for their shop to damage a customer's instrument, not fix it, and still get paid for a tune up that never happened. "he requested his work be done ahead of the estimated time frame and was accommodated by the technician" - This is a lie. I never requested the repair be done ahead of schedule. The tech said he would get right on it and then he let it sit on his bench. My repair was NEVER pushed ahead. But please prove me wrong and post the date that the sax was dropped of and the date that it was returned to me. Everyone will see that I did not receive any accommodation. "occurred exactly during the technician's lunch break even though the customer had been made aware that the technician would not be on site." This is another lie since I went to pick up my sax on Saturday and the tech was not there. On my subsequent visit the tech was in the store and even on the floor but refused to speak to me. "He was VERY unhappy and offered no reasonable solution for the situation." I was very unhappy but I asked for the store to repair the damage. They refused citing that it would cost too much. I was the one that stated I would drop the demand if they waved the fee, not them. "the repair had been completed as requested" 4th lie. The sax still leaked quite a bit and I had to take it to Longmont to get the work done correctly. "The customer has not returned to the store since 2022" - This is the only true thing the Business Owner has said. This was the single worst customer service failure I have ever experienced in my life. I will NEVER use Boomer for sales or service. I will drive 40 miles to Greeley or Longmont for professional work. As for why I chose now to add this review, well it's because I saw another truthful and very negative review of Boomer and I wanted to let those potential customers know that exactly how bad their service could be.

Disappointing experience. I needed a short term upright bass rental for practice purposes as I…read moredon't currently own one and the gig has one on site (that is extremely playable and well setup up which I found to not be the case for the 2 rental instruments I tried. First one turned out to have ancient strings and a bent bridge in addition to a sky-high nut. The fingerboard also ramped up making it unplayable in thumb position on the G string.(it also had a large hole patched and they still wanted $2k for it). Took it back for a more playable bass. Exchange was easy and the woman who helped was great (thank you!). Went home and tuned up and the tailpiece wire let loose. Took it back and they replaced the tail piece wire. Took it home again and found the nut also sky-high making f, Bb, Eb unnecessarily uncomfortable to play. (I cannot believe they don't bother to cut the nuts (10 minute process) and instead send these out to students). There is no reason for playing action not to be set well (especially for students). Bass is a physical instrument, but doesn't need to be anywhere near as physical as theirs were. I've played for years and while I can play stupid high action, there is no need to when the fix is so easy. Took it back. Trip 4. Frustrated with this being my fourth trip and having spent more time driving/standing in the store than actually playing the bass, I explained the situation. Peter was rude and rather than apologize for the runaround and offer a solution, he told me that since I'd done a quick run through prior to leaving the store, that I'd 'approved' the instrument. This was a surprising and pathetic response. Yes, I checked out the instrument briefly so I could sign off on the rental sheet. I don't appreciate the insulting tone nor implication. Since my goal was to get home and practice (and get back to work as I have to go on a lunch break as the store closes before my work day ends) I'd done a quick check and signed off. (the second bass was better, but as I found when I got home it was tuned down about a full step (from sitting) so it played more easily than when in regular tuning. I told him I wanted my rental fee back for the trouble as he hadn't offered a fix etc. It'd been a week and now 4 trips to the store and I was more than frustrated with the situation. Again, no apology or even feigned concern. Just accusatory, pathetic posturing. He told me the owner would be in contact. Owner has not been in contact and I don't have a refund. They hide behind their rental agreement which indicates no credit for partial months (which in any other case where maybe you'd rented an instrument for a number of months it wouldn't be a big issue). In this case it was an issue as I hadn't had a satisfyingly setup instrument to play. Unfortunately for Fort Collins, they are the only local option around.So they can get away with their exorbitant prices on their rentals. The second bass, which was a also a (used) white labeled laminate import bass was $3500. That's at least $1k over the standard (new) price of the same instrument elsewhere. They do the same thing with saxes as a (used) student model I rented briefly was priced over the cost of a new one. Over the years I've spent probably over 1000 bucks on cymbals, books, strings, accessories, etc. I won't be back. I won't recommend anyone waste their time/money at boomer. If you have a student in need of a rental, make the drive up to Denver (maybe even Greeley).

Called to ask about equipment and amplifiers to play certain types of music. The woman who answered…read morethe phone wasn't knowledgeable about that and tried to end the conversation there. I had to make a visit to the store and follow up with another employee. The store is small and cramped. Had a moldy smell to it. I ended up going to the guitar store down the ways on main st and it was a night and day difference. Great customer service with a clean, bright store.

Couldn't be more satisfied with my Eastman E20SS bought this week from Jensen's Guitars. Don and…read morehis team were phenomenal to work with, and I'll definitely be a frequent customer.

Highest quality instructors, incredible studio layout, easily rivaling top professional recording…read morestudios, eager to please friendly staff and students that never meet a stranger... well, what's not to absolutely love about this school? Considering the quality facilities and top level industry teachers against any competition, it's in my humble opinion, the absolute best price for your journey into the joyous world of music. I've just completed one lesson and one adult band practice and have never had more fun, learned more and felt... as family and "unjudged". I'll definitely be proud to be taking my music path as a student of SOCFC!!

I visited School of Rock while at the mall with my nephew. They offer a lot of classes, but the…read morestaff sounded disinterested. I'm sure the school is great, but it doesn't really seem like somewhere I'd want my nephew learning.