I have taken lessons from them for several years. Instructors are great but billling is not customer-friendly and customer service is non-existent esp. and the corporate level. Go somewhere else. read more

The level of incompetence in basic customer communication with this company is absolutely staggering. I placed an order (to be shipped) in store and paid with cash, and after three weeks of hearing nothing, I get a back order notification. At this point the delay is likely to be another 3 months which just isn't a length of time I am willing to wait for my order, and I made arrangements to purchase elsewhere. I requested a refund for my order, and was told it could take up to 6 weeks for me to receive a check by mail, and have at no point received any further communication from them. No confirmation that the order has been cancelled, that the refund has been processed, shipped, nothing. For a company of this size, I would really expect just a modicum of professionalism at some stage of the process. It has been over a month and a half since my initial purchase and over 2 weeks since I requested a refund and I still don't have it. I'm about to start charging them interest on my funds. read more

HORRENDOUS CUSTOMER SERVICE. I went into the store looking to sign up for a private class. They have an automatic billing system for their classes where you are charged at the beginning of every month. I let the manager know that I was only interested in 1 month's worth of classes and asked him to cancel auto-renew immediately. He assured me that he would. At the end of the month, I talked to the manager again to make sure that the auto-renew was cancelled. He said it was. Come March 1st, I see $150 has been taken out of my debit card for a new month of classes. I tell an employee to reverse the charge since I explicitly told the manager to cancel auto-renew. The employee tells me that there's nothing they can do and that I should "call corporate in Maryland". This place is horribly run. The manager is in over his head. The owner is in a constant state of rage and will lash out when asked the most innocuous of questions. I highly advise you take your business elsewhere. read more

These people were so helpful! They showed me options of varying price and I never felt pressured to buy. I'll definitely be back!

It's always tricky buying technical gear for someone else. Josh took the time to explain the purpose and difference between options when shopping for gear for my son. I was very happy with the process and I am confident that the final selection is spot-on what I needed. read more

Wow! I stopped by to try out some trumpets, but the guy behind the counter was so rude, I just walked out without trying out any horns. I've been here several times before and had good experiences, but I certainly won't be coming here anymore. read more

One of my favorite stops for everything from sheet music to guitars and band instruments. They have rentals here too, and everyone here is incredibly nice, knowledgable, and ready to help. They just helped me with harmonicas! read more

We had the best experience with Mrs. Rita the Piano instructor. She is an AMAZING lady. My Daughter Deena Loved her. The way she teaches Piano encourages kids to learn more and practice more. My daughter have always been so excited for her lessons just because of Mrs. Rita. read more

UTTERLY DISGUSTED. My mom went to buy me cello strings because I broke mine. I play a 3/4 size cello. They tricked her into buying full size strings knowing they wouldn't work. Now I need my 70 dollars back. I'm going to stick to using amazon. There is no music and no arts. read more