I've had a great experience renting here for the last several years. I've even had to switch out an instrument due to damage from an accident at school...super easy and zero questions asked. Employees are always helpful and knowledgeable. 10/10 read more

Helpful in store people but their customer service department and dealing with any rental issues is not worth renting from this company. Try to rent from your school. I was renting an instrument for my son and just returned it the last day it was due, I was told in store this would prevent further charges. However, the day I returned it, I was still charged. I was told by in store staff to call their 1-800 number and I did so immediately after leaving the store and waited on hold for 45 minutes and still was never able to talk to anyone! I then called the store and was told "they have issues with their customer support". I was charged $55 for no rental. There are other companies to support your needs for musical instruments instead of Music and Art. read more

Total scam company. Did their school rent. Never received what we paid for. Instrument came late. Constant overcharges, charges for things we didn't receive etc Customer service is rude, they have no reasonable explanations as well as do not resolve issues. Negative stars. There are several local non-national stores that provide much better service. read more

We came sliding in sideways five minutes before closing time and the lady was very helpful and didn't rush us at all. We were there to check on getting my wife's flute serviced for her to begin teaching lessons and she walked us through that process with a pricing brochure and gave us all the time we wanted to find sheet music after that. Super friendly. Then we discovered as we were cashing out that music instructors got a discount on the sheet music and that was the icing on the cake! read more

Went in to pick up an instrument for our daughter starting band. She wasn't sure what she wanted to play, so the staff took us to a practice room with the 3 she was deciding between. He showed her how to hold them, and even let her play- teaching her how to get a sound out of each. He explained which were easiest to learn vs master, told her how to protect her lips from her braces when playing, suggested websites to help her keep learning while not in class, helped her find books, etc. Overall FANTASTIC experience- we will be going back for all of our needs! read more

I had my 30+ year old clarinet refurbished by M&A. The staff was very helpful throughout the process. They did a good job getting the instrument back in order and the price was reasonable. read more

The staff and music teachers are awesome!! Don't get me wrong I loved going in for my son's violin lessons and so did he. The problem is this company has take $450 out of my account without permission since the 10th of July. I paid $178 for his lessons. That was fine, but then 2 days later another $148 was taken. Then I called and let them know so the nice lady submitted for a refund immediately. Great customer service on her part, unfortunately they charged another $148 the next day. I had to wait weeks to get my $300 back. Eventually I got it so all was good. And than this morning I was charged another $148 for absolutely no reason. Who knows how I long it will take to get the refund this time. I have to go to my bank, dispute the charges, than I'm bringing their violin back and canceling everything with them to make sure they never take anymore money from me. They also gave me the customer service line to call and I did and all she did was call them with me on 3 way and chew the guy who gave me their number out for giving it me because they only deal with rentals not lessons. Terrible experience overall. Again with the company NOT the staff. The staff at this location are all sweet and very helpful! read more

Exceptional customer service. My daughter wanted to join band for the first time but couldn't decide between 3 instruments. Chris was very patient with her and gave her an introduction to all three instruments. Afterwards she was able to make a more informed decision about what she wants to play, and I feel better renting an instrument she's excited about. Excellent experience. read more