This is a nice music shop that sells, cleans and repairs orchestral instruments. There's probably…read moremore band-related activities that go on here, judging by a waiting area with cozy chairs and a coffee table, and the sweet notes of a wind instrument I heard swelling from a back room. However, my purpose today was freeing a jammed mouthpiece and getting a couple dents out of my son's trumpet, nothing more. Cory provided exceptional customer service, bringing over an equally friendly tech to help build the cost estimate for me. A thorough cleaning for additional cost was offered but not insisted upon. Cory made it easy to set up an account for this and future work. I found KBI Music Shoppe to be clean, well laid out, cheery and inviting. I noticed a fair amount of novelty themed gifts for sale, like sheet-music socks and musician humor stickers, that made me smile.

My kids are in band and KBI is great. Friendly and knowledgeable staff. Awesome service!!!read more

These guys are so locked-in every time I've been here. They always have the right selection of…read moreservices and items, AND they've got INDIVIDUAL GUITAR PICKS (Guitar Center and Music & Arts sell bags only). They are also local, and have been my ideal instrument shop since I've moved to Stafford in 2022. The people who are usually there are respectful, kind, and overall friendly, and they even take the time to do menial tasks (that I myself would've been able to do, but I go here to do it all at once). Overall epic place, reasonably priced service, with a lot of friendly faces.

I am writing this review as I make the decision to no longer be a customer after more than one…read moreyear, in fact almost two years. We were very pleased with this store when my daughter began her saxaphone lessons. Her original instructor, Daniel, is awesome and for those continuing to do business with this store, I would highly recommend you seek Daniel out for saxaphone lessons. However, my daughter came home crying after her second lesson with a temporary instructor, Joshua Barnes, on 4/16. After getting her side of the story, confronting the instructor and speaking with management, we've made our decision to not return. I recognize that I may be biased and taking my daughter's side but knowing that we've never had any issues with other people, activities, business, or school, I find it hard to not believe my daughter. -She was talked down to, belittled, and made feel very uncomfortable. -Words that were used: "you should quit," "you need to quit," you're never going to learn" were used. -Tapping a pen/pencil on the easel consistently to create stress did not help out the situation. -Not giving her a break when she shed tears did not help the situation. -Extending her session in that environment did not help the situation. -Joshua's tone and actions were not conducive to a learning environment. While I can admit that this is a "he said, she said," situation, Joshua acknowledged that he constantly clapped his hands in my daughters face. When I questioned Joshua about this tactic, his response was that this method is used to get a student to change their behavior to learn the piece or words to that effect. The point was that he confirmed he clapped in my daughter's face. When Joshua was questioned about explaining why my daughter came home crying, his response was to point out that the piece was too difficult for her and that the band director or any band director should never give students at her level a piece that difficult and that's why she was struggling. If my daughter knew the piece, she wouldn't be taking lessons. It's also not his job to decide what students are given or not. Your job is to teach and his actions clearly showed he is not ready to teach young students. I should have also addressed why my daughter felt uneasy after their first session. I recognize that I cannot go back in time and I hope that my daughter isn't hiding anything from that session. When speaking with the store manager, his message was more along the lines of being concerned for his staff due to my actions in the store and not how things would be rectified or being concerned for how my daughter was impacted. Over the course of almost two years, we've never had an issue with the staff or Daniel, my daughter's original instructor. This new instructor shows up and we have issues. I'd second guess my decision of having hired Joshua. I am also now taking the position of empowering and encouraging my daughter to not ever let that happen again. She should have walked out of that session, but felt embarrassed or frightened. Do not let Joshua Barnes instruct your young children. I'd question management on who he really cares for.

Vintage Martin was listed as a 1926; it was a 1924. Asked about nut width and was told 1 & 13/16";…read moreit was 1 & 7/8". Description did not mention an extra slot in nut and hard to tell in poor pictures; acknowledged when I asked about it. On line description, emails, and phone description did not mention screw holes from a previously installed trapeze tailpiece. I was told that all notes at all frets played clearly. Buzzing at frets 8, 9, and 12 on various strings, and 2 strings played 13th fret when fretted at 12th.

I have two banjos, one of which needed to be almost completely rebuilt, and another that just…read moreneeded a checkup and TLC. Now, I have two awesome sounding banjos. The service was quick and reasonably priced.

Love this place I take my kid here for guitars lessons with a private teacher but the store itself…read moreand the people are as welcoming as they can be and help super friendly also knowledgeable about products and different kinds of clients needs

Awesome and cute guitar shop with an impressive selection. Had a great chat with the owner about…read morehow he handpicks his inventory. So refreshing to see pedals, amps, and accessories picked out by someone who has a passion for the craft. Super nice guy and really enjoyed my time there. Highly recommended!

Kyle has been teaching my daughter piano for two years and I'm amazed with how she has progressed…read more Our goal for her was to learn to play the piano and gain more music appreciation, but had no idea Kyle would not only get her to this level so quickly, he instills a sense of pride in his students, and makes lessons fun! Our five year old son just started with Kyle virtually and I'm again so impressed with w much he has learned in just three weeks! And virtually! Kyle is a true genius music teacher

Kyle is a gifted musician and vocalist. He has been teaching both of my children over the last…read moreseveral years, and he is a wonderful piano teacher. He has the right mix of discipline, patience and humor to keep students of all ages engaged in learning and appreciating music. In addition to piano, he also helped my daughter and her friend prepare a vocal song for their school talent show. It has been amazing to watch my children grow as musicians - and they look forward to seeing Mr. Kyle every week. Thanks Kyle!

Not often that you come across a real music store these days but this is one! Love this place.read more

By far my favorite place to buy guitar gear! Love all the people who work there, they're all super…read morekind and fun to know! All my guitars (Fenders, PRS, Seagull, Jasmine) have been purchased there, and they always make the payment plan process super easy. They also have amazing guitar instructors who will help you play very proficiently. It's a fun place to just hang out and try new stuff too. Absolutely recommend if you're local or in town visiting! Roger, Adam, Dylan, Cole, et al. are amazing folks who will help you get what you need.

I had sorely neglected my Taylor 814ce for years, and it badly needed some love. I had also…read moreaccidently broken the electronics so I needed Taylor pro help. Tim & team brought my baby back into better than new playing condition. They repaired the electronics, and did a full setup, including a new bridge. I thought it needed some new frets as well, but they were able to level the ones I thought were bad for less $$ than new frets would have cost. Great work. Bravo!!

I am a new viola player and what they sell really helps. I've gotten both my violas, a tuner with a…read morebuilt in bridge clip, a cleaning cloth, and there is likely more I will need. Whenever they are unsure about what they are selling you, like if it has a bridge clip, they will try to find better alternatives for your convenience. Great music place.

I really appreciate this company. They have wonderful people and are very helpful. I also worked…read morewith Kate Hummel to learn the piano and it was a great experience.

Great place to find gently used instruments & accessories. Easy in/out location. Helpful service…read morestaff.

The Music Loft has been a highly respected and valued business and part of the Herndon community…read morefor many years. My oldest has been taking piano lessons there for 6 years now and only ever has good things to say about both the lessons and instructor. I now also have my youngest starting drum lessons and can't believe the smile that's plastered on his face at the end of each lesson. This is a kid who'd prefer to play video games more than anything so it's like he's a different person once he goes to his lessons. The instructors live and breathe music and you can always tell how much they enjoy sharing their love of music by the way they talk to you about lessons, music history, performances, etc. Many, if not all, have degrees related to music and come with years of experience performing and teaching. Some even continue performing locally and internationally throughout the year while teaching at TML. In other words, taking lessons here all but guarantees that the instructor is qualified educationally along with performance experience that backs up their instructional knowledge. The owners and admin staff are the nicest and most personable people you can interact with for a busy music studio. I've always appreciated their willingness to help whenever I need a schedule modification or with any other logistical issue I might have. These folks will treat you like family from day one and are always quick to respond kindly. They do provide a free trial lesson with zero pressure to sign up. My son did a trial piano lesson several years ago but it wasn't for him so we didn't push and TML understood that. They're not the type of business to convince you to take lessons if music or a specific instrument isn't for you (or your child). They're worth a try especially if you're on the fence about starting lessons.

They saved my upright bass. Great work on my bridge and strings. The strings and bridge was…read morereplaced.